"Marianne had been a customer form June of 2018, we replaced a timer there we would never charge or tell customer they owed money for a part that was not replaced brand new this is NOT TRUE. The reason for the chemicals being off are from heavy rain and draining water and also we suspected a pool may be leaking there too. Unfortunately she did not understand that if heavy rain or life happens that the pool tech may be a day later or not there at the same time if he had to help out or was running late from another customers house. We are sorry she feels this way and gave us a 1 star but you cannot always make everyone happy and we do try our best to accommodate the customer as much as we can. :)"

"We apologize you were not happy with the service and we did switch you to a new pool tech to try to resolve the problem. Sometimes you just can't make everyone happy we do our best to try."