ROOMS TO GO

When we were in the store we had a great experience. Everyone was friendly and the sales people were professional. However once we bought our items it was a total bait and switch. We paid for delivery and setup. Nothing was setup. We chose an 8 piece sales package that included a chair. The chair didn't come. When we called the store to find out what was going on everyone was rude. The chair wasn't on our official receipt, but is in all the informational printouts and paperwork we received. Everyone I spoke to on the phone was extremely rude. They made no effort to fix the problem only kept insinuating that it was my fault. The salesman, Dennis, told us we chose the tv over the chair. But the package we chose included both. The price we paid reflects both a chair and a tv. I'm so disappointed in my service here. I really thought we got a good deal and now I feel completely lied to and betrayed. I won't do business with this company again, unless it's online where I have 100% control. Which is what I wanted to do in the first place. But the salesman pushed us to buy in the store. Probably because he makes commission, and I'm sure he's paid on profit and makes more money when he screws over families like my own. Buyer beware. Go somewhere that doesn't have the equivalent of car salesman using high pressure tactics to get you to buy. If you do choose to buy here make sure you read your receipt and not just all the package paperwork. What a scam.

At the time of sale the showroom did not have the chairs we bought available for our inspection (prior to delivery a month later), but we were assured by our salesman, Mike Miulli, that the chairs would be fine, and if they were not we could switch them for a different type of matching chairs.
Upon delivery we found the chairs are much too small, they are really designed for children, not full sized adults.
It took three attempts to reach someone at Rooms To Go before we were told they would not accept a return of the chairs.  The local Rooms To Go store in Port Charlotte never returned my phone calls, finally I called their national headquarters who called the store manager in Port Charlotte, Sue Boyle, who said she would not switch the chairs (which are available in the showroom). 
At this point the chairs are useless to us, and since they are a matching set (with the table) it will be difficult to find other chairs unless we spend another $250 to buy the chairs we need from Rooms To Go.
Bottom line:  Rooms to Go does not have a return policy so if you buy something and don't like what is delivered you are stuck with it (SOL)!