I had been frequenting Groves Vet Clinic for 3 years for my Chocolate Lab. Services were acceptable however fee's were astronomical. Explanations were poor and often found myself looking things up on the internet to get a clearer understanding. Never once were there any offers of aid, but their hand was always out. I recently rescued 2 lab puppies that were abandoned on the side of the road. I took them in and phoned Groves on MORE than one occasion to get them in for care. I was told they would help with the fee's but when it came time to actually see the puppies I heard crickets. My 6 year Lab was in danger of possibly being infected with something without these puppies getting a clear bill of health and we reiterated that often, again, CRICKETS. My husband had finally had enough and phoned begging to be seen and instead we was turned away, and we received an email asking us never to return and accusing us of being rude and unruly due to the persistence of trying to get the pups in. I guess no good deed goes unpunished but I will liquidate everything I have to help these poor defenseless puppies and I'm not even in the industry. At least my husband and I have a heart! So, there you have it! If you have a HUGE checkbook and are willing to buy them, they will see you !!!!!

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I have no complaint about the care,however the waiting room is very small and at the time of our visit there was a very aggressive pit bull,barking,pulling and growling which frightened our little Shih tsu and and my husband and I. This went on for about 20 minutes and no one made an effort to intervene. I feel they should have had kept the aggressive dog in an examination room. I am hesitant to return for that reason. It was very stressful.

I purchased the diabetic cat food (which can ONLY be otherwise purchased with a vet's prescription...really?), bought syringes and insulin (also only with a vet's prescription), and ultimately bought glucose meter, test strips, and lancets to reduce the cat's stress, my frustration, and minimize out of pocket costs. This started in April, but by July I went to my old vet about 35 miles from home. In twenty minutes after having pulled a blood sample, he determined that my cat had cancer...that the glucose issue was only a by-product of the real concern.
I went through almost $2700 and miles of anxiety/frustration trying to balance out my cat's glucose/insulin regime, but for what my cat had to endure I will never forgive Dr. Groves.

He would stand and talk to you, and answer every question you have not trying to race you out. And that's extraordinary. I would give Grove an A+ all the way. He has kept my dog alive for a year and a half. Now my dog's just getting old. Scotties are purebreds and any purebreds are not going to live past 12 or 14, and she's 12.