DONE RIGHT POOL HEATING & AIR

Hired them through my local pool company to fix my pool heater. After they attempted a repair, the unit never worked and I reported it to my pool company the same day. A week later a tech came out to look at the issue. while I was away from the home I got a call from their tech who came out to work on the issue with no service window or advance notice provided. He seemed upset that no one was home. The technician was belligerent from the beginning of the call and "suspected user error" even though my pool company made a subsequent service call and was unable to get the unit running after working on it for an additional 30 minutes. The unit has never functioned since the so called "repair" and the company was slow to schedule a return call so they could come out and chastise me for their shoddy work. This is a terrible and disrespectful company who blames customers for their poor work and claims to be the victim when they upset customers with their awful service.

I have called for a warranty service for my Pentair Water heater and clearly indicated that the unit is under warranty. Done Right Pool Heating has sent a technician that told me that they have run the serial number and my unit is not under warranty. Done Right Pool Heating repaired and asked me to pay for a service. Later I discovered that the unit is actually under a warranty and both repair cost and part should be covered. Done Right Pool Heating provided false information and tricked me to pay for something that would be covered under warranty. I have called Done Right Pool Heating customer support to explain the situation, but Done Right Pool Heating has told me that I've never told them it is a warranty claim and refused to speak further to resolve the situation. I want to state the following facts: 1. during initial call with dispatch I have clearly said the unit is under warranty 2. I have repeated the same to technician then he showed up 3. I was told the unit is NOT under warranty and then i have must pay be aware, they would scam you into paying for something that would be otherwise covered under warranty.

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