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Superior Sight & Sound
Home Theater Wiring - Install, Repair or Conceal, Smart Home System - Install or Service, Alarm or Security System - Install,
About us
We an expert technology company. Our specialties include In-ceiling speakers, TV installations, Audio systems, Surveillance cameras and one of our favorites is Home automation.
Business highlights
19 years of experience
Services we offer
Home Automation, Home Theater Design and Installation, Lighting Control, Outdoor Speaker Systems and internet wireless access points., Security and Monitoring, Surround Sound, TV Wall Mounting, Universal Remotes
Accepted Payment Methods
- CreditCard
Reviews
4.925 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 96% | ||
| 0% | ||
| 0% | ||
| 4% | ||
| 0% |
Showing 1-25 of 25 reviews
Henry B.
Jan 2018
The company responded to my inquiry in about 6 hours. I have already booked another company to mount my new TV with a new mount. SS&S beat the price of from the competitor by 11 percent. I went with the SS&S since they were lower in cost and they mounted my previous 2 TVs. The mounting went well, but a little slow which I did not mind as long as it was done right. After the mounting, the tech and I went thru to connect everything. Everything seemed to work. I tried by antenna input and it did not work. I was not too concern since I stream most of my local TV. As the week went by, I tried various things such make sure the antenna was good, switching coax cable, testing other rooms. I finally broke down and bought a tester. The tester was used on my new coax cable with the continuity plug on the other end to verify my tester will read correctly. The tester was good by reading green on the check. I removed the continuity plug and the tested indicated open. All good with tester. I tested the cable in the wall and i got a short. I disconnected the cable in the media wall unit from the cable mux expecting to get an open. I got a short. I concluded that the tech pitched the coax cable in the wall during the mounting. I contacted SS&S about the possible pitch cable and he was surprised this happened. he could not believe this happened and never heard of this happening before. He wanted to come over soon to fix it. I wanted a couple of quotes to move cable connections on 2 other walls up on the same wall behind the mounted TVs. Once I get the quotes, I can schedule the new work and the repair. I took pictures of the wall for his knowledge of the work. I few weeks went by and no word. I texted SS&S inquiring about the quote. I have not heard back from the company. I was disappointed because I have used this company before and was happy with their work and recommended them to a friend. Lee
Catherine C.
Apr 2017
Everything g was done just a bit pricey.
Julie Q.
Dec 2016
They showed up on time and installed the mount, tv, cable box, power surge protector box and our google chrome. They did a very good job and cleaned up when they finished.
Alan M.
Oct 2016
I had contacted Superior Sight & Sound based on their positive reviews and a friend's recommendation. They were great to deal with in every step of the process. Their service technicians are skilled and do this for a living, not as a part time thing. They all know their stuff and it shows. After the installation I had some questions and they were very helpful. I was so comfortable working with Superior Sight & Sound that I added on to my system after the initial installation. I will now consider them my "go to guys" for anything home theater related.
Robert L.
Mar 2016
unknown
Tisha S.
Feb 2016
.
Kerry T.
Feb 2016
Extremely professional service, did everything perfect and prompt. Worth every penny. Will use again absolutely! !
Response from Superior Sight & Sound
"Thank you for the kind words. It was a pleasure working together. If there is anything else we can do for you, please don't hesitate to call or email. Thanks! Jamey Farrell [email protected] 904-683-4766"
Alan B.
Feb 2016
unknown
Response from Superior Sight & Sound
"Thank you very much for the business. We appreciate your kind words and look forward to always being your electronics company. If we can help with anything at all please don't hesitate to call or email. Thanks! Jamey Farrell 904-683-4766 [email protected]"
Catherine C.
Aug 2015
unknown
Henry B.
Aug 2015
They were done in about 3 hours. One person worked down stairs while another one worked upstairs. The work was straight fwd.
Shirley G.
May 2015
unknown
Luann M.
Apr 2015
David arrived on time and was very friendly and professional. He evaluated all connections and settings and was able to diagnose and correct the problem in less than 30 minutes. He was also very careful with our newly installed hardwood floors. We will definitely call Superior Sight and Sound for any future AV projects.
Robert S.
Mar 2015
The two man team led by David Shoenberger arrived early. Previous owner of this house had working music system over whole house. I had taken out the previous entertainment center. David was faced with one big conglomeration of wires to hook up and get working. The team was very professional with a lot of know how. They reinstalled the previous owners amplifier and my Direct TV surround sound. I now have music in all rooms, great surround sound for TV and one handheld control to manage it all. David was very patent in instructing me in the use of my new control. I have never encountered an audio and video professional more impressive than David. The owner of the company came out and gave me my original estimate with two choices as a way to go. He was very professional and likable. He and his team are the best. I am well pleased and will use them for future upgrades and additions. One happy camper!
Terry G.
Nov 2014
This is the third time we have called Superior and my headline is: These guys live up to their name. In fact, they might be named "Consistently Superior and Friendly Sight and Sound," though that is a bit long. They show up on time and make pleasant guests--fun to have around. Once they finish their work and depart, they leave no trace of having been in our home, excepting the excellent work they leave behind. We have sophisticated stuff and exacting tastes, so if anything needs tweaking to meet our expectations, we can count on a prompt return engagement. Prices are reasonable and they don't nickel and dime. I recommend without reservation or qualification.
Melinda F.
Aug 2014
The initial visit from Jamey and Victor went very smoothly. They installed four of the TV's and gave us advice on the speakers. The outside speakers were very yellow and we thought new speaker covers would work, but they explained that if the covers looked like that, the speakers themselves must not be in the best condition. We did not feel like this was "upselling" as one reviewer said, but being professional and offering a better long term option, as we had not thought about that. They never tried to get us to purchase anything from them. When we were ready for round two (we were in the midst of remodeling), Victor and Matt came back to do the remainder of the items we requested. They were here most of the day and were very professional, yet fun to have around. The next evening I had a question and called Victor's cell phone. He called me back promptly and answered my question and he was calling from the ER where he was with his mother!!!! Now that's dedication.
If you are looking for professional, clean, knowledgeable audio/video installers, then you have found them. I couldn't recommend them more highly.
And if you are pleased with them, write a review. We all use this tool to hire the best people available and the only way we know who they are is by the reviews written by members. Do your part---contribute!
Response from Superior Sight & Sound
"Thanks for the very positive review [Member's name removed]. We appreciate you and your business. As always if you need anything at all please call the office at 904-683-4766. We look forward to always being your electronics go to company. Thanks! Jamey Farrell Co-Owner 904-333-6466 direct line"
Jane B.
Feb 2014
They listened to what I wanted with speaker out put in different rooms and gave me several options and made it happen which by the way best buy said it could not be done.
Response from Superior Sight & Sound
"Hi, So glad we could meet and exceed your expectations. We really appreciate the kind words. Thank you for being a wonderful client! Jamey Farrell Co-Owner 904-333-6466"
THOMAS J.
Feb 2014
Jamey was professional, knowledgeable and did a great job.
Jim W.
Jan 2014
We thought we had professional installation for this type of service in the past or so we thought. Now that Superior Sight and Sound has been here, we can say we truly had a professional installation of our television. Brian was on time to give us our estimate, explained everything and gave us several options to consider. After determining what work we wanted done, a date was set to do the work. The installers arrived on time. Because of the scope of the work, they were here all day. They asked for our input during several parts of the installation to make sure everything was exactly like we wanted. The installers cleaned up throughout the day. When they were through, they explained how the sound system worked and made sure we had no questions before they left. We highly recommend Superior Sight and Sound for the value, professionalism, punctuality and knowledge. We will DEFINITELY use them again!
Response from Superior Sight & Sound
"[member name removed], Thanks for being such a pleasure to work with. We are so glad you called and happy to work with you. If there is anything else we can do please call us at 904-683-4766 Brian Jones Co-Owner"
Terry G.
Nov 2013
These guys are fantastic. The first thing Brian did was survey the equipment we already owned from our prior home and designed a configuration to use as much of it as possible. His design approach emphasized using the equipment we had rather than selling us new equipment. Phil and Josh, the team who did the installation were prompt, courteous, extremely knowledgeable and proficient, and endlessly patient with the walkthrough and orientation to the universal remotes and Apple TV which were part of the new equipment (Btw, we recommend both of these devices to simplify life). They were also neat and respectful of our freshly painted and carpeted house. We can always tell when good guys are in the house, because our dog Sailor likes them, and she did. As a courtesy, Phil and Josh ran a cable, assembled and installed a mounting bracket and put up a TV on the wall in my gym. As a courtesy! Wow! We couldn't be more delighted with the quality of the work and equipment and with the experience of dealing with Superior Sight and Sound. Thanks for a terrific job.
Response from Superior Sight & Sound
"[member name removed], Thank you for allowing us the opportunity to work with you. It's always a pleasure to work with wonderful people. We appreciate the feedback and look forward to continuing to serve you. Jamey Farrell Partner - Superior Sight & Sound"
Carol H.
Sep 2013
Great
Response from Superior Sight & Sound
"Hi [member name removed], Thanks for the positive words. I'm happy that you called us and we were able to assist you. Jamey Farrell Co-owner"
Catherine M.
May 2013
very professional & punctual; explained different options of mounting tv & were very responsive to my concerns & wishes
Response from Superior Sight & Sound
"[removed member name], Thank you so much for the opportunity to work with you. It's always nice to hear great things about our installations. We look forward to hearing from you with any other electronic needs you may have. Jamey Farrell - Partner Superior Sight & Sound"
William H.
Dec 2012
Arrived promptly as scheduled was very knowledgeable and professional. Completed all work satisfactorily. Would recommend/use this company again.
Response from Superior Sight & Sound
"William, Thank you for the great review. We really appreciate the business and hope to always be your go to company for electronics. Jamey Farrell - Partner Superior Sight & Sound"
John H.
Nov 2012
Great
JAMES P.
Apr 2012
My husband was very pleased. They were very professional and did a good job. I would recommend them. They were real nice guys.
ROBERT S.
Sep 2011
Brian provided a no cost & no obligation survey and consultation. He arrived on time. He listened to our desires and made good suggestions on how to accomplish them. There was no sales pressure. He invited us to his office to see some of the recommended equipment.
Brian arrived on time with the two installers. They reviewed the work to be done. They were very patient as we decided on the exact location of the TV. The installers.installed the wiring. A licensed electrician installed the electrical outlets. All outlet boxes were behind the TV and not visible. They checked with us before doing anything. They were perfectionists in all their work. They cleaned up everything. They were patient when showing us how to use the remote.
Brian called the next day to check if everything was OK and offered to come out if we had any problems using the new remote.
Overall, our expectations were exceeded.
Brian arrived on time with the two installers. They reviewed the work to be done. They were very patient as we decided on the exact location of the TV. The installers.installed the wiring. A licensed electrician installed the electrical outlets. All outlet boxes were behind the TV and not visible. They checked with us before doing anything. They were perfectionists in all their work. They cleaned up everything. They were patient when showing us how to use the remote.
Brian called the next day to check if everything was OK and offered to come out if we had any problems using the new remote.
Overall, our expectations were exceeded.
Licensing
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FAQ
Superior Sight & Sound is currently rated 4.9 overall out of 5.
Superior Sight & Sound accepts the following forms of payment: CreditCard
No, Superior Sight & Sound does not offer free project estimates.
No, Superior Sight & Sound does not offer eco-friendly accreditations.
No, Superior Sight & Sound does not offer a senior discount.
No, Superior Sight & Sound does not offer emergency services.
No, Superior Sight & Sound does not offer warranties.