1 Roof, LLC

"Hi David, my name is Jennifer and I am one of the owners of 1 Roof LLC. I was recently reading our reviews and came across your's which really concerned me. The reason being that we work very hard not to let any potential customer down in any way. And I feel that, in this instance, we did somehow. It's important to me that you know that we did send a reminder text initially confirming the appointment date/time of 11/20/24 at 1:00. And on 11/20/24 our representative arrived at your residence between 12:30 and 12:40 (which, admittedly, was early) and proceeded to knock/ring your doorbell but with no response. He then called 3 times but got no answer. Suspecting you may have already had the work completed and no longer needed us, he left. I tried multiple times today to call you to speak in person, however, the only phone number we have is the Home Advisor extension which is no longer active. My aim in all this is to say whatever the reason we were unable to meet your needs and exceed your expectations, we are very sorry. And we would very much like to apologize verbally. So, if you have a few minutes to talk we would really appreciate you calling us at 904-679-3583 so we can do that. We are hopeful we will hear from you!"