United Water Restoration Group Inc - Pompano Beach

DESCRIPTION OF WORK
Water Damage

DESCRIPTION OF WORK
This was an insurance claim. My water heater burst and caused substantial damage. The Water Restoration Group did a fantastic job doing their part of the process. Because I was so pleased with their service, I allowed myself to be talked into signing a contract assigning the reconstruction to United Construction Group, under their corporate umbrella. This turned out to be the worst decision I could have made and the beginning of a chaotic nightmare that still isn'tf inished going into the 3rd month. I was told by one of the initial subcontractors that it was a 2 week job. I have remodeled 2 houses and have worked with various contractors on 2 other insurance situations,. but I have never experienced such incompetency demonstrated by the project manager assigned to me, and for United Reconstruction for hiring and retaining an employee that is so far over his head in the job, that if it didn't affect me and my life no negatively, it could almost be comical. 1st part - after the dry-out, baseboards had to be replaced and holes mended in every room and closet in my home. Since I knew it would be at least a month before the insurance company and the adjusters did their job and monies released, I put everything back in the closet. I got a call on a Friday by the project manager (hereinafter PM) telling me the men doing the work would be there Monday morning. So I emptied everything out of every closet, pushed what I could toward the middle of the room and waited. It was 10 days before anyone showed up!. No call. When I asked about the delay, they said they were never called about the job until the day before they showed up. 2nd part. The bathroom vanities were to be replaced. The PM came by 3 times measuring and checking that the vanities I originally chose were still what I wanted. The afternoon of the 3rd visit and a thrice checking my preference, the PM called me to tell me that the style was not being made anymore and he chose the vanities that I said I liked in 2nd place!! The following week I was told that the men doing the work would be there on Thursday to begin removing the vanities and replacing with the new ones. So, I emptied both bathrooms completely. It was over a week later that the men arrived. They said they told the PM they had another job and couldn't have possibly have been at my house when promised. ( That is now 2 times that promises were made with absolutely no basis for the promise.) FYI, there is a major leak under one of the sinks that I am still waiting to have repaired. 3rd. part - My kitchen cabinets were being replaced. I was told on a Thursday that that deconstruction of my kitchen would begin on Monday. It took me all week-end to completely pack up my entire kitchen, which stuff was then put into my living room. All my dishes, glasses, pots and pans, etc. etc. were packed away. I was assured it was a 3 day job and my fridge would be plugged in another room, so I would be inconvenienced for a short period of time. Remember the vacant promises? I lived with everything from my kitchen in my living room for 10 days before anyone showed up. No call, nothing. Every time I called about anything, there was always an excuse, which were total lies, and blame was always placed on someone else. This PM has NEVER accepted any responsibility for the problems of this job. The cabinets are in but the dishwasher line was cut and I am waiting now for 2 weeks for a replacement water line that I was told was so hard to find, yet it is a Whirpool from Sears!! The PM miscounted the cabinet pulls, so I am2 short! There is more...grout, painting, plumbing all needing more attention. Absolutely every aspect of this project was so mismanaged that it is obvious that the customer's satisfaction is of no importance to this company. I was so dissatisfied that I have called the head of maintenance in my community (It is very large..almost 5,000 apartments) and have asked him to add United Construction (not United Water Restoration) to their list of companies that will not be welcome to work here.

DESCRIPTION OF WORK
They came to remove the water out of the walls and floor. They basically tore up my entire floor and wall without giving us an initial quote.

DESCRIPTION OF WORK
I had a flood in my house.

DESCRIPTION OF WORK
Checked to make sure the water from the water heater had not damaged the walls