United Water Restoration Group Inc - Pompano Beach

About us

Locally owned and operated since 2008 with 15 years combined experience. Our 24 hour emergency service has a 30 minute response time. We offer free inspections and bill your insurance directly. We do not collect insurance policy deductibles. We serve all residential, commercial and industrial locations.

Business highlights

Emergency services offered
17 years of experience

Services we offer

Mold Remediation. Water Damage Services

Amenities

Emergency Services

Yes

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
3.234 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
41%
4
9%
3
12%
2
9%
1
29%
Showing 1-25 of 34 reviews
Michael C.
Dec 2023
1.0
Can't be trusted. As a former employee I can honestly tell you that. Techs are pressured in to do anything they can to get a job signed. Vinny Thomas the v.p of Operations is the driver behind that attitude and pressure. They offer cash incentives to get as many jobs signed as possible.

Scott S.
Aug 2019
1.0
Reassured us many times that it was fully covered by home owners insurance; they checked and double checked to make sure. Placed a dehumidifier in home for 2 nights which accomplished nothing. I'm not even sure if it was functional, just a fan. Then insisted on more than $3000 payment.

Patricia A.
Aug 2016
1.0
Please see above. The job was awful.

Edward B.
Jun 2016
1.0
unknown

Sarina M.
Jun 2016
2.0
unknown

Jeff G.
Mar 2016
1.0
I believe they rely on taking advantage of people when they need help most. My insurance company could not pay them for their work, and they have a very bad reputation around the area. We now have to pay $500 to break away from this company and use someone who does not plan to scam us.

Judy H.
Mar 2016
5.0
Yes, I recommend this pro
I called United Water Restoration Group Inc - Pompano Beach at about 11:00 pm at the emergency number.  Jorge Lopez was here until 2:40 AM. I could tell that Jorge really cared about what he does and wanted to do a great job.  He was able to calm me down as I was pretty upset.  He explained to me what he was going to do. He  has a good heart and accomplished getting the job done.
Response from United Water Restoration Group Inc - Pompano Beach

"Thank you very much for the kind review. We truly appreciate your business."


Gisela M.
Mar 2016
5.0
Yes, I recommend this pro
Rodney was awesome.  He was referred by Bo from Cape Plumbing.  Rodney was there quickly, he was very thorough in his search. He was very honest and gave us the good news- no mold!  I definitely would use them in the future if I ever have a problem.
Response from United Water Restoration Group Inc - Pompano Beach

"Dear Member, We sincerely appreciate you taking the time to leave us a review and we appreciate your positive feedback. The greatest compliment we can receive from our customers is a referral to your friends and family that may be interested in our services that we offer. Again, Thank you."


Jay E.
Feb 2016
1.0
$14,000
United Water Restoration Group (henceforth referred to as United) was hired at the recommendation of a trusted plumber.  We initially had contacted another nationally recognized company, however decided to follow the advice of our trusted plumber instead, and went with United.  United initially, arrived promptly and responded to our phone calls.  They were coordinating with our insurance company throughout the process as the work was covered.  At first they seemed professional and prompt.  They told us that in addition to providing the water and mold mitigation services, they had a sister company (United Water Reconstruction Group) that could provide remodeling services once the mold and water damage was completed.  They were insistent that I sign a contract to have the restoration done by them and provided me with a contract to sign, which we did because we just wanted the work done seamlessly. That's when things went south very quickly.  Because the mold was so prevalent in the property, it was not able to be occupied.  The damage was limited to a small bathroom, a bedroom and the entrance way and closet housing the AC unit.  The work began the Monday after Thanksgiving.  It took nearly six weeks to complete.  The following is a list of all of the problems that we encountered during the process.
Not removing enough of the mold affected drywall.  Later failed air quality tests due to this.
One of the dehumidifiers set up improperly, leaked water from the discharge line into the unit causing additional water damage.
Using masking tape on Mexican tile flooring and causing extensive damage to the sealed surface.
Razor cuts in the sealed surface of the Mexican tile floors caused while installing paper floor covering to prevent just such damage.
Paint over spray on many areas of the flooring caused by not properly preparing the areas for painting.
Paint over spray on the new water heater caused by not properly prepping the area.
Paint on the outside entrance way pavers caused by not properly prepping the area and tracking paint into and out of the property.
Paint on the outside fencing caused by complete lack of care.
Paint over spray on the toilet caused by not properly prepping the area.
Two failed air quality tests due to improper mold mitigation and not properly prepping the affected areas.
Installing 1/2 inch drywall up next to thicker 5/8 inch drywall.  5/8 drywall was clearly called for in the estimate.
Dragging bags of debris across the interior floors causing extensive damage to the sealed surface.
Not applying primer to the interior walls prior to painting even though primer was clearly called for and listed in the insurance
estimate of the damage.
Leaving bags of debris and materials on the property after each day of work.
After installing the vanity, refusing to install the new faucet fixtures because the company claimed it wasn't listed in the insurance quote when in fact it was as R&R (remove and replace).
Damage to the inside of the new vanity upon installation.
Not properly removing the tile grout from tile.  Too heavy application.  Large leftover swaths of tile grout left on the bathroom tile.
Threatening us to pull off the job after pointed out the deficiencies and that the work be done as indicated and agreed upon in the estimate.
Often cancelling appointments and showing up late.
Having to be present at all times to watch the workers because the foreman was never present to supervise the work.
Not responding timely to numerous and repeated phone calls and messages left.
The mold mitigation alone for one small bedroom and bathroom took over four weeks!  Every time an air quality test failed, we
had to have additional work done to mitigate the mold which extended the time by almost a week in each instance.
Workers complaining of not being paid properly.
Having different workers rotated into the job, with each complaining about the work of the previous.
The supervisors even had the audacity to tell us how great the company?s reputation was all while severely under-performing on the work done on our home.
United Water Restoration Group was EXTREMELY unprofessional and the work they performed was at best, substandard.  They had to be supervised (By US!) during the entire process in order to have the work completed properly.  In the end, the job was completed and the home was able to be re-occupied.  However, it was only due to our great time and energy expended while supervising the work during the entire process.  United Water Restoration Group and its sister company, United Water Reconstruction Group, are the reason that all other competent and qualified contractors have to jump through so many hoops each time they get hired for a job.  They are a stain on the industry.   WARNING, WARNING???DO NOT hire them!  They are charlatans and con artists and in the end, only wish to be paid for work that they have not done or have cut corners on. In the end, the entire cost exceeded 14 grand for a small bathroom and bedroom!   The price was graded as N/A because it was paid for by insurance with the exception of some additional non covered expense and the deductible.  You make the decision if the price was fair.  Only after we had to threaten legal action, did they agree to reimburse us for damage done to the tile floors.  Please refer to the attached pictures to make you own conclusions.
Response from United Water Restoration Group Inc - Pompano Beach

"Thank you for notifying us of your complaint. We strive to provide the best possible service, and when you feel that it fails to meet your expectations, it's important for us to know. We are sorry that you received service that preempted you to contact us with a complaint and we regret any inconvenience or frustration that your experience has caused you. To ensure that our staff conduct themselves in a manner that reflects the high regard for our customers, we have notified the proper departments of your complaint."


LuAnn T.
Feb 2016
5.0
Yes, I recommend this pro
unknown

Alice V.
Nov 2015
5.0
Yes, I recommend this pro
$1,170
They came to my house same day called. worked with me with pricing and started that night to clean up water damage They had to come everyday for 4 days to check machines and progress..worked around my schedule.  Answered all my concerns and very professional. 
Response from United Water Restoration Group Inc - Pompano Beach

"Dear Member, Thank you so much for your kind review. We truly appreciate your business!"


Philip W.
Jul 2015
1.0
$2,103
This company, United Water Restoration, is conjoined (operating together) with United Reconstruction Group. They are 1/2 of a two part company.  The first person I spoke with on April 10, 2015 was David Kays, the Operations Manager at United Water Restoration.
David immediately sent over a technician, Eddie Rios, to do the dry out work.
During the time Mr. Rios was doing the dry out work, he handed me a contract to sign.  The contract had the logo and name, UNITED RECONSTRUCTION GROUP at the top.  In the place where it asks for the "Tech." to sign, Eddie signed his name "EDDIE".  This is absolute proof that the two companies are actually one.  The contact given to me by United Water Restoration was for work to be done by United Reconstruction Group after the dry out was complete.
It is now July 9, 2015 as I am writing this.  THREE MONTHS HAVE PASSED AND NO RECONSTRUCTION WORK HAS BEEN DONE!!  The check from my Homeowners Insurance Company for $7,896.97 was LOST by United.  Then when it was finally found, I signed the check and they sent it to my mortgage company WITHOUT SIGNING IT FIRST!!!  Can you imagine such gross incompetence?
I had checked Angie's list and saw United Water Restoration was a member company, so I trusted them.  HOWEVER, they had me sign a contract with United Reconstruction Group, and I have been living a NIGHTMARE for the past three months!  I would never have chosen United Water Restoration if I knew the living h*** I was in for.  This has been the worst experience of my life!!

Carol K.
May 2015
3.0
unknown

Elizabeth M.
Mar 2015
3.0
The problem isn't so much with them as with their practices. Now first, I know that there are many, many, many less ethical mold people out there, and these guys aren't that bad. But they aren't the best at explaining what you're signing for, and like most contractors they really don't encourage reading the fine print.
My hot water heater broke. My plumber said "your walls are wet, and you have mold here." I said "but I can barely pay you." He assured me that my home owners would cover it, and that he knew a mold company that were reliable and would make sure that it was covered. On came United Water, again a nice guy. He too assured me the dryout would be covered (after looking at my policy, so again that seemed OK) and I signed a contract for what I presumed was the dryout.
United Water came, set up a HEPA Vacuum and an air scrubber. They scrapped off some mold; they dried out my walls.  Great! Then I started getting phone calls from someone asking about about "rebuilding my house" ... keep in mind my problem was that I had a hot water leak, not a major flood ... I ignored them. Then I got a rather terse letter in the mail ... addressed to a "Mrs. Booker" who is not me, and not anyone in this house ... again talking about setting up an appointment "regarding the rebuild of my home." I presumed it was a scam letter, like the ones you get from the ticket lawyers if you have a traffic ticket.
Meanwhile my insurance calls and says that my claim with United Water has been paid, and I don't owe them anything additional.
The phone calls started again, so I called them back. The FIRST thing I asked was "are you related to United Water?" The woman said "No." And then she proceeds to tell me that I signed a contract with them.
In the end I'm about to send them $250 to make them go away.  I don't know what I'm paying for as no one from United Reconstruction ever set foot in my house. I do know that the dry out was paid for. Further my home doesn't need a "rebuild." I did sign a contract, and I found it in the folder with my United Water stuff ... that and the name does indeed suggest to me that they are related.
So why lie? I don't know, but it didn't sit well with me, so I'm paying them off rather than continue with them. United Water was fine; United Reconstruction ... and the fact that the United Water gentleman had me sign a contract with them ... not so fine.
YMMV

Norma C.
Mar 2015
5.0
Yes, I recommend this pro
Very efficient, courteous, professional, and good employees.

Ruth P.
Mar 2015
5.0
Yes, I recommend this pro
Good!!
Response from United Water Restoration Group Inc - Pompano Beach

"Dear Member, Thank you so much for your kind review. We truly appreciate your business!"


Paul S.
Mar 2015
5.0
Yes, I recommend this pro
.
Response from United Water Restoration Group Inc - Pompano Beach

"Thank you for the positive review. We are glad you had a good experience."


Aaron B.
Mar 2015
5.0
Yes, I recommend this pro
Good!

Karla C.
Oct 2014
5.0
Yes, I recommend this pro
The company was very responsive, Miguel was professional and explained what he had to do as he worked diligently to remediate the water damage. He followed up to ensure the machines were still running ok and ensured to be available if I had any questions or concerns.... which I did have questions, having a couple of blowers and machines in my house, and glad to know that he was responsive. I appreciate the professionalism and comfort in their knowledge. I would definitely recommend United Water Restoration.
Response from United Water Restoration Group Inc - Pompano Beach

"We sincerely appreciate you taking the time to leave us a review and we appreciate your positive feedback. The greatest compliment we can receive is a referral to your friends and family that may be interested in our services that we offer. Thank you."


Amy M.
Sep 2014
2.0
$1,500

After a fire in our rental home where the smoke damage was significant, we hired them to assess the damage, and provide estimates as to the restoration costs for our belongings.  (As we do not own the home, it was only the contents)  We met with a gentleman at the home, and discussed in detail what we needed from them.  The job was in two parts:  We needed to tag all of the items in the house that could be saved and restored, and tag and remove what could not be saved.  We needed a list of all of the items for our insurance carrier, with the value of things that would be discarded, or cost of restoring items that could be restored.  (I understood that there was a computer program that these types of companies use for this purpose).  Once that was done, the second part of the job would come in.  We would have them discard ruined items (included in the estimate) or restore (for additional cost) accordingly.  Since we had no experience in this situation, we asked if this was a typical job for them, if this was something that they do.  We were assured that it was the norm.  We paid for half the job before they started. ($750) They sent a man and a woman who did not seem to have any experience in doing this type of work, and did not speak much English.  They did not have the proper tools (respirator, mainly) to be able to perform the work safely.  We had to lend them a respirator.  The gentleman we had met with joined them for a short period of time, I think to bring another respirator.    After two days of them being in the house, we had blue pieces of tape on mostly everything, and that's all.    I had to follow up with the girl in the office looking for the itemized list for about 2 weeks.  When I finally got a list, it was hand-written by someone whose first language is not English, and had no costs of repair or replacement.  (This was after I was told there was a program that it would all be entered into)  It was un-usable.  The work they did, tagging the items, was also useless.   So, we ended up doing all of the work ourselves.  We were contacted a while later, asking when we would be paying the balance of the job, and we told them we would not be paying for the work they did not do (which was to remove the ruined items) and that we felt we had already paid for work that was not done at all.  We never heard from them again. 


Jayne M.
May 2014
5.0
Yes, I recommend this pro
$3,500

We can not express how grateful we are to Chad the technician. We called him very late in the evening and he was there within the hour. The work was completed over 2 days and everything was explained in depth, a complete professional. 

United water  have been very helpful and informative to us during this very difficult time.

Everyone went above and beyond.

I would recommend this company to anyone.



Steven S.
Feb 2014
1.0
$2,200
My insurance agent told me that their initial bill was for over $3,000. The agent negotiated them down to $2200, but they would not budge below that.  The agent later told me that the "standard" charge for water removal should have been around $1,000 per room. URG charged far more than the work was worth. I paid it to avoid collection activity. After this experience, I joined Angie's List!

Barbara J.
Jan 2014
5.0
Yes, I recommend this pro
$250
We called United Water Restoration Group ("United") about 3-4 weeks after we had a blocked a/c drain that caused a leak. We wanted to make sure that some black material in the area was not mold and that there was no hidden residual water in the walls that could cause a mold problem. We selected United based on a testimonial from Joe Rose on WQAM. I didn't check Angie's List until after I made the appointment. If I had read the prior reviews first, I probably would not have given this company a chance. I am happy to report that our experience with United was totally positive. I called requesting information and promptly received a call back from Dave. He came to our house the following morning at the time that I chose and arrived punctually. He examined all the affected areas and listened to my concerns and explained the procedures that would be necessary to assess possible problems and quoted a price (probably competitive) for those procedures. He was knowledgeable and professional throughout the visit. We agreed to have his coworker Miguel come out with equipment to perform the procedures. Miguel arrived in less than thirty minutes and was also knowledgeable and professional. I was asked to sign a terms of service agreement which clearly stated exactly what was to be done for the price. The agreement was totally straightforward and did not attempt to obligate me for additional procedures or charges. Miguel and Dave worked together and brought in a vacuum to clean up the work area when they were finished. We were fortunate that no mold or residual water was found in our home. We are always skeptical in situations where problems or damage might be overstated in order to increase the cost of the solution or repair. We found Dave to be refreshingly honest as well as polite and cordial and would definitely call United again if we have any leaks or flooding in the future.
Response from United Water Restoration Group Inc - Pompano Beach

"Thank you for the kind review. The greatest compliment we can receive from our customers is a referral to your friends and family that may be interested in our services that we offer. Thanks, again."


Clayton B.
Aug 2013
1.0
$1,170
The first appointment was scheduled for May 20th 2013.  No one showed I called and it had not been set up.  New appointment June 3rd 2013.  Again by 9am no one showed and I called again they sent out two techs by 10:30a to start the work on the a/c vents and no cleaning girl.  Called again and was told the cleaning girl would be out on Wednesday (good thing there was someone that was going to be home).
     I had set up a contract to make payments. On the first day the 2 techs showed up We adjusted the dated for payments and I gave them a check for half. After the cleaning people left on Wednesday June 5th. I was not satisfied with the work done. I called and complained about 1 vents hanging of the ceiling, and the multitude of surfaces that did not get clean and the fogging that never took place.  Scheduled again for 2 techs and cleaning people. They came out and cleaned, and reattached the hanging vent (backwards), Then fogged, so we had to stay out of the house for 1 hour.
     On June 27th I sent an installment payment as scheduled even though they had not completed the job to my satisfaction. By July 1st We saw the mold growing around the vents again. This was suppose to have been fixed by the plastering. So we called again, David was suppose to come to the house July 17th and never showed. Since then our calls are not returned and I sent a letter with a copy of a cashiers check for the final payment and have not received any response. The check is going back to the bank before the 90 days is up.

Opal A.
Aug 2013
2.0
$7,000
The job did not move along very fast. When I brought up hiring another company, they immediately responded that they can sue me. They started out like they were going to do a good job but they really did not. We have paid in full, yet we are still getting bills. After paying the $7,000, they keep sending additional bills. They have caused us a lot of stress over this project. I ended up relieving them of their contract and hired another company to complete the work.
Showing 1-25 of 34

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FAQ

United Water Restoration Group Inc - Pompano Beach is currently rated 3.2 overall out of 5.
United Water Restoration Group Inc - Pompano Beach accepts the following forms of payment: CreditCard
Yes, United Water Restoration Group Inc - Pompano Beach offers free project estimates.
No, United Water Restoration Group Inc - Pompano Beach does not offer eco-friendly accreditations.
No, United Water Restoration Group Inc - Pompano Beach does not offer a senior discount.
Yes, United Water Restoration Group Inc - Pompano Beach offers emergency services.
No, United Water Restoration Group Inc - Pompano Beach does not offer warranties.

Contact Information

2967 N Powerline Rd, Pompano Beach, FL 33069

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