TruGreen Lawn Care - 932

The company does not have competent customer service. They do not forward messages to management. I had to be very pushy to reach out to a manager. When I finally got the manager to my home the problem was handled. Unfortunately nothing was changed as far as service. The beginning issue was that our dog was getting sick from the chemicals so we asked for dry product to be used instead of spray. Once we had the renovation of new sod and fixed the issues we told TrueGreen that they should treat the yard as saw fit and we would take care of our dog. They never changed the service and now the lawn is mostly weeds and we now have new weeds because the landscaper they hired gave us low quality sod that had weeds already in it before it was laid. Now, when told and management came out to see the damage, the company is wiping their hands of the issue. They don't fix a simple computer instruction issue and have destroyed out lawn. We followed all their directions to care for our lawn, we even fired our landscaper and started mowing our own grass. All we needed was TruGreen to manage the weeds and fertilize but I guess a company that is known for that sits on their name but does not deliver. It's a pity that when you pay a bill and every dollar you spend has 100 cents but the service is not what is promised. I would never use this company again nor would I recommend them to anyone.

Sometimes it was fine but eventually this company's incompetence caught up with it. There was constant turnover with technicians, some of whom were rude and lazy. Last summer my lawn had serious issues and they kept guessing what the problem was as it continued to go downhill. I had to keep buying sod to replace bald areas. Meanwhile, TruGreen's office was a joke. They'd have techs come out when they weren't supposed to, then have them not show when they were supposed to, and then make promises to make good and still not show up. Oh, and if you buy any of their services, it gives them the green light to bombard you with up-sales calls for junk you don't need. They'll say they surveyed your yard and you have serious problems, that your trees are going to die unless you order their extra service. You'll get those calls all the time. But ask them which trees and they'll stumble because they have NOT surveyed your yard; they're just taking shots in the dark. In my case, my yard is locked and secluded, so they could not have seen my yard without my knowledge. They lie. I switched to Petri's Pest Control and -- what do you know -- my yard is filling in perfectly again and the weeds are disappearing. And they actually show up when they're supposed to. For only a few dollars more, they even treat my hedges. A much better option.

For 6 months (every 6 weeks or so), they came and sprayed. In August, 2017, I found mounds of dirt and tunnels in my yard. I called. The Customer Service reps in the office are excellent by the way - extremely helpful. The woman I spoke with advised it sounded like mole crickets and my plan would include free service for this problem. 18 phone calls and many visits later, in February 2018, I still have the problem. At least half of my yard is destroyed by these insects. TruGreen has been out several times and at the beginning of February, at my insistence that they use something different as what they were using was not working, they finally put down granules. The sprayer had to call someone to find out what might work better and make sure he had it on his truck. I had also requested a supervisor. He came out and blamed drought, fungus, worms, ants and crabgrass -- everything except TruGreen who I paid to service my lawn. When I asked why what they were spraying was not killing ants, he said that they don't usually spray up to the edge.

They performed their treatments for almost a year, and the brand new sod I started with is now facing replacement again. Their treatments simply did not work. I gave them almost a year before cancelling, as I had pre-paid for the year and felt it was a sunk cost. I complained a few times, and they always sent the tech out again to re-treat, but to no avail. The sod that was new one year ago is now very weedy, and has bald spots and low density throughout. Not only did I waste the money I paid Trugreen for their service, but I am also out the thousands I spent for the new sod! On a positive note, their customer service reps were always polite and professional.

I have never been happy with these kind of companies, I used another company before and now True Green. To me it never seems that the lawn is where it should be, but it could be any number of factors that go into that. I can notice a little difference in the yard, but I don't see where it's really improved all that much. It has improved the quality of the grass, but for them coming out as often as they do, I don't think it's that much of a big improvement. I'm going to keep using them for a while.

A couple months ago went to a spray. If the serviceman gets it anywhere near the house, you get rust spots. I have had them out three times to clean it off. It happens one more time and they are fired. I have had the manager out a couple times. Some spots are cleaned, but not all the way off. The price is about the same at Scott's use to be. If they mess my house up one more time, I will not use them again. I would tell people to check the outside of their home after the service.

They have been so far so good. It was their first application, so I would say a B for now. They were on time. I would give them a B because I don't have a lot of contact.

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Things didn't go as well as I had hoped, so I didn't renew their contract. They weren't the most responsive. They should have continued to check if I was happy with the service and to make any changes that needed to be done to try and improve it. That wasn't done.

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Extremely disappointing. I have been a loyal customer for years - I've even recommended them to neighbors. After getting my $728 bill, I discovered that I could buy the exact same service from them for $579 - - that $150 less if I purchased it online. But that was for new customers only. I called to at least get the bill under $700. They decided to lose a long-term customer instead.
I understand that you need to give a good break to attract new customers. But I felt I was being taken advantage of paying so much more.

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Horrendous scheduling, horrendous service. Explained when we signed up that we needed 24hrs notice for service because we have 3 large dogs trained for protection and have a doggy door and can go in and out to the backyard as they please. The only time they called was the first service, after that, they only sprayed the front, and said they would return to do the back. Which they never did on their own accord, I had to call and ask for them to return. After about 3 months I called the branch manager and explained that the crabgrass and nutsedge was getting worse not better. He asked if I could take pictures and send them to him. I was not happy, but I did. He told me he would give me a free service call. Really???... FREE?... They came out, probably sprayed water again.  I could go on and on and on but I will not waste anymore of my time or energy on this company. They should be investigated for fraud......

I signed up with an annual plan and paid upfront so I could receive a discount. They always leave a detailed description of that day's service. The service man leaves comments and suggests about the lawns watering and mowing needs.

They do a good job. I've been using them for years. They come once a month. Fertilization is $49 and they are doing some other stuff. I've tried other companies and I keep going back to them. They'll come out if I have a problem like with weeds or something like that and they will fix the problem.

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Instead of treating for fungus and brown spots. They covered it with nitrogen.