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Sutter Filtration Systems
Plumbing for a Remodel or Addition - Install, Faucets, Fixtures and Pipes Repair or Replace, Water Treatment & Purification System Installation and Replacement,
About us
We are a company located in Broward County performing water treatment and purification. We specialize in the treatment of well water for properties that have private wells. Sutter Filtration has been in business since 1979. We pride ourselves in our honesty, integrity and knowledge. Our prices are extremely competitive.
Business highlights
46 years of experience
Services we offer
All types of filtering systems. Sales, but also treatment for city water., charcoal filters, emergency service calls. Specializing in well water treatment, everything to get the water from the well to the property. We provide monthly service contracts, pressure tanks... Basically, reverse osmosis systems, salt delivery, service and repair of water filtration systems: iron filters, water pumps, water softeners
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
3.928 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 71% | ||
| 0% | ||
| 0% | ||
| 4% | ||
| 25% |
Showing 1-25 of 28 reviews
Gg G.
Mar 2023
The communication or lack there of is evident by the reviews - we had the same response. We contacted Carl after a neighbor suggested him. I had one phone conversation and literally within an hour, my spouse comes home to be greeted by a different neighbor who tells my husband that he just found out that we are buying the filtration system! I hadn't even spoken to my spouse about it but Carl or someone from his office thought it okay to discuss our private conversation. I let that go. Then it took MONTHS to get his business license and insurance info. We live in a HOA and I needed approval to get this done. Then when we finally get the docs, Carl and his tech drop off all of the equipment on the side of my house near the AC units - which sat for TWO MONTHS after they told me the install would be the next Wednesday morning. Then when the tech finally did the install, the guy had to dig through sand and rock and he deposited all of the sand and rock IN OUR LANDSCAPING - almost smothering the bushes. I had to remove all of it otherwise all of the hedges would have died (confirmed by our landscaper). So, Carl couldn't respond in a timely fashion in any other interaction, but showed up promptly about a week after the install with the bill, which we paid the nearly $3000 within a couple of days. Fast forward a few weeks, three of our hedges start turning a red/bronze color - they are dying because the tech directed a hose releasing who knows what into the landscaping. I call Carl to tell him and he assures me he will stop by immediately. He never shows. I call multiple times thereafter - no one answers the phone. I text. Nothing. I email him on 1/30/23 with a dozen photos - no reply. Mind you his office is a four minute drive from our community. Nothing...... So now the HOA is asking us about the landscaping replacement. Why do we have to incur the time and expense to repair/replace landscaping that was killed as a result of his installation technician's mistake???? He is the owner of the business and should make this right - stop by to see the issue and fix it. Reply to the email. Answer the phone calls or texts. I would NOT recommend this company. Do your research first and look at the reviews and the dates of the reviews. This was our mistake - we listened to one neighbor. They didn't even leave us guide to the system... Terrible business practices. Terrible customer service.
Doug K.
Jul 2020
HORRIBLE! I cancelled my service in Dec 2015 and went with another well service provider due to the shoddy system he installed and I paid for at my home. The new service provider told me it was the equivalent to one of those "security systems" door to door salesmen sell, a total piece of crap. It caused my new GE Profile washing machine to deteriorate as well as constantly had issues. The worse.... This guy then goes and continues to bill me for YEARS since and has a collection put on my credit report. Ask yourself... who will continue to service anyone for YEARS without pay??? Stay away from this company.
Thomas P.
Aug 2019
I live in Southwest Ranches & Carl has been take care of my filter systems for the past 15 years. Pros: He is very knowledgeable and he knows what he is doing. When he is available, his work is more than satisfactory. His charges are fair I believe, never tried a competition to compare. Three of my neighbors are also using his service and they also are happy with his service. Monthly salt replenishment is done on time. He has a couple of techs helping him and they are pretty good at what they do. Cons: Time factor, he would never say he could not make it, but will not show up as promised. You cannot blame him, because his business is water systems, when people have issues with water systems as emergencies he takes care of them first & this is only fair, but this will further delay what he promised you. So he may not show up as promised but eventually will, if its not an emergency. Once my water system shut down on a Saturday afternoon, had a party that evening, he left other non-emergency works and showed up within an hour, so I would say he is reliable, especially in emergencies. His accounting (his wife) department sends bills every month and he never chases you for payments. I pay him for all his service and bills, but mostly when the bills get a a few times past due. He never complained.
GIDEON C.
Aug 2019
Carl charges people 50$ a month for a bag of dirty salt that costs 2$, that salt then clogs your system and valves because of impurities in it, he then will charge again to come and fix it if he ever does , I had to hire a company to fix all the damaged caused by his dirty salt which he overcharges for , don't fall for this trap, there are plenty of great companies to work with, he is not one of them
Response from Sutter Filtration Systems
"Our company was performing a FULL SERVICE of the water filtration unit; cleaning injectors, setting timers, repairing any issues, testing the water quality, etc. We were supplying 320 lbs of salt per month, and only charging $50.00 for everything. Mr. [Member Name Removed] is a terrible payer. His account was 11 months past due. When I was at the neighbor's house, I decided to knock on his door and ask whether he had been receiving the invoices we had been sending. His girlfriend answered the door, and I asked her to relay the message to him. He later called and screamed at me:"How dare you knock on my door and ask for payment". $2.00 for salt? I do not know of ANY place that sells salt for $2.00. Sam's Club, Costco, Walmart, Lowes, Publix, Home Depot are more than 3X that for the price of a 40lb bag of salt. Let alone 8X the amount we were supplying. The salt were were supplying was SunGems which is a product of Cargill Salt. We purchase the salt by the 18 wheeler truck from them. Mr. [Member Name Removed] stated in a Yelp review that he now purchases salt from Home Depot (for $5.00). He also had his girlfriend post a review on yelp stating the same thing... Ironically, Home Depot has a contract with Cargill Salt, and sells the SunGems brand. This is the EXACT SAME SALT we were supplying. We have provided the print and telephone messages to Cargill stating that their salt is dirty; they will take the appropriate legal action"
Jason L.
Apr 2018
Had to fire Sutter due to their negligence in maintaining a brand new $8,000 whole house RO system that I had them install a year ago. Carl is a very nice guy, but he constantly misses appointments that he sets. I've had a leak at the pump that he installed for over a year which is starting to rust out the pump. I have asked him multiple times to correct the issue and to this day, it still has not been fixed. Also, there were certain components in the system that should have been stainless or plastic due to the system being outside. There is a reason he has so many F reviews on Angieslist. Carl is slightly cheaper than some other companies, but in this case, you really do get what you pay for.
Response from Sutter Filtration Systems
"Everything was working correctly. The cost was NOT $8000.00 It was $60.00 The whole house reverse osmosis system, pumps, pressure tanks, etc. were installed on 7/18/2017 for a total cost of $7204.24 The leak was on 04/10/2018. 9 months later. We received a call at 2:44pm on a Tuesday afternoon stating that "there was a small leak at the bottom of one of the parts, and that water was dripping out." Any water dripping or leaking would have run onto the grass outside his house and NOT done any damage to his property or equipment. He asked if we could take a look at it and repair it "at our earliest convenience", as it was not an emergency. I informed him that I was on an emergency service call out of the area, and that I would repair it either later that day - after the emergency service call was completed (if it was not too late in the evening), or the following morning. Mr [Member Name Removed] called at 10am on Wednesday (the following morning) morning to advise that he had called somebody else to repair the small leak, and for us not to do the repair."
Todd D.
Feb 2018
I used Carl for over 10 years and once upon a time he was really good but like so many businesses these days they get lazy. In my case after installing a brand new system by Sutter Filtration my water just was of poor quality. Clothes weren't coming out clean, dishes in the dishwasher turning white and chalky and then ridiculous bills to follow. I finally had enough and dumped this company and better off since.
Response from Sutter Filtration Systems
"We have not performed ANY services at the property [Member Name Removed] was renting since August 2016, almost 2 years ago. At the time, he was being charged $53.00 per month to service a VERY old water filtration system that was barely functional. We had told him on many occasions that the water filtration system needed to have the filter media inside the units replaced, or have the water filtration system replaced as it had exceeded its usable life; The system was the original unit from 1983. We achieved the best quality of water from the old filtration system possible. We did not receive and responses regarding the repairs or replacement. Months later I received a call from the management company who managed the rental of the house. I explained the situation to them and they contacted the homeowner in Europe. We got permission to replace the water filtration system. After the water system replacement, Mr. [Member Name Removed] stated that the water quality was fantastic, and that he was very happy with it. However, he continued to not pay his bills. He refused to pay Florida Sales Tax as required by the Florida Department of Revenue. After the Monthly Service performed in August of 2016, we discontinued servicing the property. We received a phone call from the management company asking whether we could resume the services, but we informed them of the debt of Mr. [Member Name Removed] and stated that we could not do the services unless we received payment. Mr [Member Name Removed] continues to have an outstanding account balance of $418.08. He was handed over to collections."
Rick D.
Dec 2017
EXCELLENT JOB COULD HAVE SAID I NEEDED A NEW PUMP, BUT WAS HONEST AND REPLACED ONLY WHAT WAS NEEDED. ALSO, GAVE GOOD ADVICE ON HOW MY SYSTEM COULD RUN BETTER.
Fred R.
May 2017
Carl showed up and 9:30am to start diagnosing the problem. I assumed the pup motor was shot and Carl told me over the phone if that was the issue, it would cost close to $400 parts/labor. After being on site for 10 mins Carl was able to determine that the capacitor was blown out due to a stuck start switch. He fixed the issue quickly and to our surprise the repairs came to $101, a fraction of what we expected. This is the honesty that is worth it weight in gold. We could have easily been taken advantage of but not by Carl. He was also a very nice man who we will not hesitate to call again.
Kristi D.
Apr 2017
The installation went great. The follow up was non existent. Almost 3 years later I have called, emailed and instant messaged and was promised a return date to replace the filter but have heard NOTHING from this company. I have since asked Angies list to delete my rating that I gave them at the installation time as I now have to start all over with another company and have them re-install the whole house system.
Anthony J.
May 2016
We started using his service upon the purchase of our home. He started off very responsive and professional. Somewhere along the way the service level went from an A to an F! We had to identify any problem when the system wasn't working properly in order for him to address. We under no circumstances expect any free service, but him being expert with well systems, you would expect the professional to address issues to correct it in a proper manner and not rely on the consumer every single time. In the entire year we used him, we identified all the issues, never him! So if your are looking for a babysitting of service, feel free to use him. Customer beware, you will have to monitor your system for all the necessities to ensure the timely and proper service is occurring.
Anthony J.
May 2016
We started using his service upon the purchase of our home. He started off very responsive and professional. Somewhere along the way the service level went from an A to an F! We had to identify any problem when the system wasn't working properly in order for him to address. We under no circumstances expect any free service, but him being expert with well systems, you would expect the professional to address issues to correct it in a proper manner and not rely on the consumer every single time. In the entire year we used him, we identified all the issues, never him! So if your are looking for a babysitting of service, feel free to use him. Customer beware, you will have to monitor your system for all the necessities to ensure the timely and proper service is occurring.
Rebecca C.
Apr 2015
Arrived on time. Very courteous. Worked promptly. Very reasonable price.
Maritza N.
Feb 2015
Great! He was always punctual, very pleasant to deal with and showed me what we had to do. Very easy to maintain. We are super happy with the service and will recommend this company to anyone that wants the benefits of soften healthy water. It is worth every penny.
Laura R.
Feb 2015
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Rodolfo O.
Sep 2014
Can not be any happier with the system that was installed on my home. Great price and quality work. I highly recommend!
Steven S.
Jul 2014
They've done a lot of work for me. I like dealing with him and his prices were pretty good. He's more responsive than other companies. The workers that come out to the house are of a little better quality than some of the other companies I've used in this area. I also like their availability. I had one emergency call and he was out to my house within a half an hour.
James M.
Mar 2014
They have been fantastic and very good. They provide personalized service and are courteous. It’s probably a 2 or 3 man operation. They do home delivery for water softener systems, water softeners and well pumps. Most of the homes where I live around here are not on city water; they are on wells. The delivery for salt is on a per bag basis and the cost is $875 to $925 for a bag of 50 pounds of water softener salt. Their prices are very good too.
Steve F.
Oct 2013
Prompt, courteous.reasonable price.
Explained why I was having a problem, what it would take to repair, and how much it would cost.
2 1/2 hours from time I placed call requesting service until repair was complete.
I highly recommend this company.
Explained why I was having a problem, what it would take to repair, and how much it would cost.
2 1/2 hours from time I placed call requesting service until repair was complete.
I highly recommend this company.
Ty T.
Sep 2013
Bought a new house and wasn't familiar with the water conditioning unit or why it was spraying out water. Made an appointment with Mr. Sutter and not only did he come out on time he texted me to keep me informed. He spent a good deal of time going over my system with me. He explained the spraying water was normal and it was back flushing. He also informed me that at the time I didn't need a new filter but to keep an eye on it and call him when I wanted it changed.
I appreciated that unlike other contractors I've had to the house he didn't try to pressure me to buy something or con me. I will defiantly use him in the future!
I appreciated that unlike other contractors I've had to the house he didn't try to pressure me to buy something or con me. I will defiantly use him in the future!
Response from Sutter Filtration Systems
"Thank you very much for the positive response. We look forward to helping you any way we can in the future."
Adrienne A.
Sep 2013
Great experience. Carl answered his phone on the holiday and got her a couple of hours later. He first tried the 'inexpensive' capacitor repair, but we both discovered that the pump had burned up. He had one on the truck and was done within an hour.
Joseph C.
Aug 2013
Excellent service and knowledge. Carl was excellent.
Response from Sutter Filtration Systems
"Dear [removed member name], Thank you very much for your positive response; it is greatly appreciated. We look forward to helping you in any way we can in the future. Regards, Carl"
Joseph J.
Aug 2013
It is nice to meet someone like Carl, that has the knowledge and expertise when it comes to dealing with a well system. He arrived when he said he would and after a brief conversation about what he was going to do, he got right to work. He had all the parts needed to do the job and was completed in about an hour. After the job was completed we talked and I found out that a couple of my neighbors were customers of his. I will definitely be using his services to keep my system running properly.
Response from Sutter Filtration Systems
"Dear [member name removed], Thank you very much for your positive review; it is truly appreciated. Regards, Carl"
Joseph P.
Aug 2013
Installation went well
Response from Sutter Filtration Systems
"Thank you very much for your positive review; it is greatly appreciated. We look forward to helping you in any way we can in the future. Regards, Carl"
Karen P.
Jul 2013
Mr. Sutter came immediately after we called. He arrived when he said he would, had all the necessary parts to complete the job, and gave us a very fair price. We wouldn't hesitate to call him again or to recommend him to others.
Response from Sutter Filtration Systems
"Thank you very much for your positive review. It is greatly appreciated. We look forward to helping you in any way we can in the future. Regards, Carl"
Henry L.
Jan 2013
I am extremely pleased with the service I received. I was told exactly how the system would be installed and how long it would take. All claims and promises of how better the water quality would be were accurate. We've noticed a much improved water quality since the new system was installed. The spigot that came with the reverse osmosis system did not match the color faucet we have in the kitchen, and we were ok with this, but without even asking the next day they came back to install a new spigot that matched the faucet perfectly - this was unexpected and much appreciated. I would strongly recommend Sutter Filtration.
Licensing
State Contractor License Requirements
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FAQ
Sutter Filtration Systems is currently rated 3.9 overall out of 5.
Sutter Filtration Systems accepts the following forms of payment: CreditCard
Yes, Sutter Filtration Systems offers free project estimates.
No, Sutter Filtration Systems does not offer eco-friendly accreditations.
No, Sutter Filtration Systems does not offer a senior discount.
No, Sutter Filtration Systems does not offer emergency services.
No, Sutter Filtration Systems does not offer warranties.