We service all Broward county and boca raton area.Family owned and operated .Best prices in town.
Major appliance repair, cooktop, dishwasher, disposal, dryer, hotwater heater etc., micowave, oven, refrigerator, washer
Yes
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
82% | ||
2% | ||
0% | ||
3% | ||
13% |
"I am responding to this members review first this was a built in older model kitchenaid . The charge was high this was a very big repair I did replace drain heater loop ,drier new service valve and new condesor fan motor for the record , I do not use used parts . I also throughly cleaned coils, because this is a sealed system problem there is no way to say the parts I replaced where the problem and I stand by the other Company who ever they are lied to make themselves look good which I never do .The wife was very rude to me so We where done and as per my written receipt which is very legitimate very I have been in business 25 years family owned and operated and I here many horror stories of customers getting ripped off I do not practice this. The customer asking for money back was not warranted I told the customer that I preferred to stay out of he's repair ,because he had another company recharge refigerator voids everything I did . I spent the entire day at there home they are selling into the night and as per my invoice states I can only guarantee the repair that was done at that time ex wife signed.I know this is a long response but I am passionate about my work and like I said in past people are more prone to write when they have a problem then when they are happy as in this case when it was working fine also the customer forgot to tell you that I was $1000 lower then the previous quote they had not counting new fan motor .thank you for reading,please see rest of my reviews and the customers I have made Happy."
I was very happy. He explained the problem, and my options.
"As the customer stated she called us back because we gave her good service I believe this was a waste of a review especially after I gave her good service , companies change policy all the time of areas they do service . I did not speak to this customer."
"This review is just ridiculous never went to this person . I am in business and an honest one this person I believe is just cold hearted to take the time to just write a review soley based on just the price of the service call .He does not no me and just so he knows if you have the work done the service call is free we don't inculde in the repair. So if you are a reasonable person this review he wrote is a waste of time people are so quick to take the time to write a bad comment ,how about taking the time to write a good one and look at the comments customers did take the time to write good ones Thank you."
"In response to this members review ,first I didn't see this earlier or I would have responded earlier.In regards to what this gentelman wrote that day running late letting them know in advance I was running late I was probably there late in the day around 5:00 or 6:00 pm to make the customer happy..When I went into this house ,I only asked if anyone left the door open because the refrigerator was pretty cool at this time the lady immediately got defense with me and told me the husband didn't know what he was talking about ,I then pulled the refrigerator out after asking politely to. Take all the stuff offf the top of refrigerator ,it was very hot behind the refrigerator and was ver very dirty and clogged around the condensor I explained what I could do for this problem they make it sound of coarse less then what I was going to do ,but was a labor at this point she did want to clean behind refrigerator and it was late in the day and I believe if she wanted to repair I would surely let her clean behind there when I was done the price that I quoted was fair by industry standards not all repairs are like this one.I certainly do appreciate the customers that call from ANGIES LIST .I believe it is human nature to write something bad then to take the time to write when good thingswhere done.So when this customer started to yell at me I would not have that and picked up my tools and left she never offered to pay for the service call I didn't collect a penny from them if they where not happy it is true I didn't want there money .I am a far and honest repair person and I don't think I should be yelled at .So I am sorry for this customer but please don't base your opinion of me on one review I have been in business for 20 years and have a lot of happy and loyal customers,and I truly try to make everyone happy ,but some customers you just can't thank you for understanding"
"In regards to [member name removed].We did go to this customer back in December 6 2012.Refrigerator not cooling properly. For this Problem we advised her she needed defrost heater kit assembly.She agreed to repair we replaced the parts and defrosted Her coil.The price was $300 plus tax , but we did give her senior discount made it 285.00 plus tax.She was calling us back 7 months later claiming she was having the same problem ,remember the parts and labor are stated on the reciept 90 days and 90 days from what she described I did not feel this was the same problem so we advised this would be a new service call ,she wanted us to come out for free to check out her problem I am sorry for her issue but I believe we where fair and honest, but you can not make everyone happy even if you feel you are right. HAVE A NICE DAY."
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