Latite Roofing & Sheet Metal

I chose Latite Roofing and Sheet Metal to reroof my home because they were a large roofing company that has been in business for close to 80 years. I wanted to go with a company that would be around to honor a roofing warranty if I had problems. I went with Latite Roofing and Sheet Metal because they advertise that they are committed to excellence in roofing and complete customer satisfaction - DO NO BELIEVE IT. The quality of the way my roof was being installed was so bad that I LITERALLY BEGGED THEM TO STOP and give me my money back so that I could hire another roofing company. They refused and further more, they told me that they would put a lien on my home if I did not pay them. I had no choice but to let them finish my roof, I do not have money to purchase another roof, this roof cost $87,000.00.

I went into contract October 29 2019 with Latite Roofing Company. It is now April 14th 2020 and my roof has not been completed. The company has informed me that they ran out of tile to complete my home two weeks ago. No one has contacted me as to If they ordered the tile or an estimate time of a completion. I’ve reached out to their Senior VP Steve Struve several times and have not received a call back. Tomorrow I have an appointment with my legal counsel to try and recoup the money I have paid to date approximately $30,000. To date the work they have done has ruin my lawn and they crushed several sprinkler heads, They also have broken pieces of tile in my pool and have stain my recently installed decking around my pool.

They came out, and were paid but after the first rain it started leaking again. I have called them everyday for the past 3.5 weeks and they will not return calls nor emails. They are responsive when they want your money but good look getting them to stand behind their work. They say they have 75 years of service, but they are not the same company they used to be. Now just another rip off.

The crew knew exactly what the challenges were and performed their jobs well. This included removal of roof tiles to the underlayment, repair of roof, removal and replacement of facia with 2 x 8 cedar, seal and paint the new facia. When Hyde Screening finished the gutter installation, Latite finished the roofing work.

unknown

Latite workers and management were extremely professional and prompt. work was completed when promised and completed to my satisfaction.

They were extremely respectful and and professional. They also fixed the issue in a timely manner.

After our roof leaked, we had Latite Roofing do a new roof for is and really did a great job. The staff was very professional and always cleaned up after themselves.
Their price was also right on compared to other quotes and they also worked well with the city to get permits done on a timely matter. Our roof is the nicest looking in the neighborhood! I would definitely refer Latite Roofing to anyone who needs repairs or a new roof. Within the past few years, at least 4 of our neighbors have used them as well.

We chose Latite because we have had previous dealings with them doing repairs from hurricane damage and doing annual roof cleaning/algaecide treatment. Up until this contract, they had been prompt, and very clean.
We contracted with them for a full roof replacement in early
April 2013. We paid for this ourselves.
It was not an insurance paid replacement.
We were told the following:
1. 4 to 6 week to competition
2. All outside surfaces, including the driveway and walkways, pool, patio, windows and walls would
be covered with plastic or wood to protect them.
3. They would coordinate with the solar hot water company as to the timing and requirements for his work.
4. The roof would be dried in at all times.
What we got:
A roof that took over 20 weeks to install It took Latite over two week just to submit an application for the permit.
They have NEVER communicated with the solar company but rather leaving it up to us to guess when they were ready for them.
We have rust stains, from their nail gun debris, in the bottom of the pool, and across the length of the back patio, that is painted. The only time they covered anything was the very first day and there was a lot of metal and other debris in the pool.
After removing the gutters, they did not put ANY TYPE of protection over our brick patio, thus allowing rushing water from the roof to start to undermine the patio brick. We had to place a plastic cover over the patio ourselves.
In the process of the roof tear off they tore the cover of our gas fire pit, the outside retaining wall was damaged in two places because they were not covered with plywood.

Also during the tear off, we had rain that cause 6 roof leaks that stained the ceiling because they were not prepared to cover the roof if it rained while they were on the roof. When they did cover the roof, it was with flimsy plastic that flapped in the wind thus flipping tiles to the ground. They were using some tiles to hold the plastic in place.
We have some type of grease/oil stain in the middle of our driveway. Up until the last debris removal truck arrived, they had covered the driveway with plywood each day they needed a truck or some other equipment to access the roof. The debris removal truck was only in the driveway for a couple of hours. They did not bother to cover the driveway with anything and in the
short time it was here, it left many spots on the driveway.
Up until this point, there had NEVER been an oil stain on our driveway in the 13 years I have lived in this home. We attempted to remove it with a degreaser with no luck.
A week AFTER the roof tiles had been installed; a worker arrived to install pitch pans around the solar panel pipes. Pitch pans have to be installed BEFORE the tiles are laid so he decided not installed them. The explanation was, they were not really required on a sloped roof but were just a safety precaution.
A week after he left, we had rain POURING in through the pipe opening. It appeared that the red warning tape that had been attached to the pipe, so no one would damage the pipe, had been pushed down between the pipe and the roofing substrate thus allowing water to pour in the hole. This added another stain to the ceiling, damaged the wallpaper and the backboard to
our kitchen counter.
They had to find a worker that could come out on a Friday night to stop the leak. He had to tear off a 4 x 5 foot piece of the roof to
get to the leak, tear out the substrate and rebuild it including a pitch pan. Having spoken to me, he did decide to use a copper pan but had planned to use a steel pan. Anyone knows you cannot put steel next to a copper pipe if you do not want the pipe to rot away.
They attempted to cover the stains on the ceiling with WHITE Kills paint. Now we have WHITE blotches all over the house where the stains use to be. We had to have the ceilings painted at a cost to us of $1500.00 without any restitution from Latite.
They attempted to remove the grease stains on the driveway by scraping the concrete with some tools. The grease is still there and now we have gouges in the driveway.
They did re-stucco the damaged retaining walls but expect us to cover the cost of repainting the walls.

The story continues.
In October we had a mildew treatment applied and roof inspected as required by our contract. This was reported
to the roofing company that tile cracks were discovered. A period of follow-up resulted in the roofing company confirming that we have three tiles with cracks and want to charge us to repair these cracks. So here we are in
March of 2014 with a roof less than 6 months old and already are in a position to have to pay for repair when the roof tiles are supposed to have a warranty on them. Nobody has been on the roof and there has been no severe weather, so how did the tiles crack?
Suggestions from lessons learned.
Include in your contract that the job must be started by a
fixed date and completed by a fixed date.
A reasonable penalty should be included. Maybe $100 a day
for each day they go past the completion date. This is standard in commercial and
government contracts. It should also be standard in residential contracts. If
they refuse, it will tell you they are not ready to complete your job in the
timeframe quoted.
Clearly state in the contract that if anything is damaged,
it must be replaced or completely repaired. Case in point, to repaint our
ceilings is going to cost us over $1,600,00 and the gallon of paint to cover
that damaged walls, is over $50.00. We have not gotten quotes to remove the
rust stains from the pool and pool deck but my guess it is not going to be
cheap. We are not sure the driveway will ever be as nice or clean as before
they arrived unless we have it torn out and repoured.
Photograph everything, walls, driveway, windows, ceilings
and anything you can think of BEFORE they start your job.

On second thought, just select another roofer.

unknown

Many unnecessary problems due to sloppy workmanship and almost nonexistent supervision.

Very professional and well organized.  They also know what they are doing when they come over.

They are an outstanding and honest group of people. They were very nice to deal with and they know exactly what they are doing and they do the job right.

They are just excellent. They also have reasonable prices. They have a great reputation and I really appreciate their services. I have used them for the past 10 years or so.

After being recommended by a friend I did something stupid and did not look at Angies List because if I had I would have never hired this company Latite. I do not even know where to begin. First of all they low balled me a price and then the price escalated each time. The company after they took my deposit was responsive at first but them let the project sit for weeks. I had to keep calling and calling for them to finish finally I just gave up calling and a few weeks later they strolled in and finished the job. The job was shoddy, the messed up existing features of the roof making it ugly ruining the character. But despite their taking weeks and weeks to finally finish probably 2-3 months total they were prompt on one thing the final bill. or so I thought. I paid the bill immediately disgusted and never wanting to hear their name again. As soon as I paid the bill unbelievably i got another bill from them for things they and quot;forgotand quot;. SO they get my money for final bill then they bill me for more stuff not in the quote nor what we spoke about orally -unbelievable! I said I wanted to speak to someone about this bill as it wasnt in quote or ever spoken about. I got no response except if i didnt pay it in 30 days it would go to collections. No apology no I screwed your roof up just pay us or else. I paid the bill. But now still am infuriated and I am considering suing. Lets see if the roof even holds up. Im not holding my breath. I hate posting this but people have the right to know.

Company was knowledgeable, and price was fair for the work that needed to be done.

.

They are the biggest roofing company in the country. They were clean. They were punctual. They did everything they said they were going to do; just as we discussed it previously. Their price was quite competitive. It was just done, and actually I haven't paid the last payment yet. They did work for me in 2007 too and they did excellent work the first time. I wanted to maintain the same 10-year warranty on the whole property with the same company, and that was one big factor on why I chose them again.

Part of my decision criteria was their quoted timeline as the sooner the roof was complete, the sooner I could advertise the units for rent. Latite delayed in applying for the permit, made errors in the permit application then proceeded to blame all delays on the municipality.

Dealing with Latite staff and management was very difficult ... that's when they return your messages. Although I preferred to resolve the matter directly with Latite's management that was not possible as they have a very combative and aggressive approach and prefer to litigate. Therefore, I had to get my attorney involved.

It's been a very difficult lesson that I hope others do not experience.

I had a lot of trouble with them. I did not get a response from him when I had a complaint. He showed up when my insurance company called him. I will never use them again. The roof leaked even after they did work and went. They did not response when I complained to them. I did not like their attitude at all. They sent a man out to seal the area which was not properly done. He did that and got into his truck. I had an opportunity to talk to him and he answered my questions. By then another truck came and both of them got on to the roof and worked for another hour. I am not sure why they did that and why they did not do the work before I had a conversation with them. That was very strange. I called them many times and the woman on phone put me on hold for a long time. The supervisor said she will be calling me back and she did cal back and sent a person to do the work.

They are a very efficient company and they were great to work with. They also gave me materials on how to take care of my roof after they left. We had termites and wood rot, and they replaced wood and did a wonderful job!

We have had multiple leaks in different areas and now the 5 year warranty (very short for a roof) is up! We (the board) would never use their services again. Although they've come out each time we've had a problem, there have simply been too many problems.

It went very well. The company is competitively priced and very professional. I highly recommend their services.

They were extremely neat and tidy and did an outstanding job with the repairs.

I had a very good experience with them. They took the old roof off and they installed the new one in one day. They were very good about cleaning everything up and taking all of the clutter away. I give them all A's. They were very responsive throughout the project.