High Performance Lawn Service Landscaping

They are the worst lawn company that I ever hired. I travel frequently and hired them to maintain my lawn. As with most of my service providers, I put them on monthly auto pay with my bank. Natalia had no problem at all cashing my checks, but they didn't maintain my hard at all. When I returned back home from a 2 month trip, I had HOA violations and almost the entire yard was dead. This is a long overdue review. Complete ripoff!

Hired High Performance back in December 2016 for new grass and mulch and since we had a great experience with them ended up hiring them for monthly maintenance as well, their price was a little higher than we were curently paying but since we were not happy woth the conpany we had decided to give them a try. We have been extremelly pleased with the quality of their work, from customer service to the crew that cuts our yard. We are currently on a monthly full service plan and our yard looks better every time they come. They are always in contact with us notifying us about sprinklers not working or fungus and disease on plants Its very hard to find a good/realia le landscaping company in The area so we are happy we found high performance and hope they continue their great service.

They do a great job, we are very pleased.

The work was always sloppy and sub-par. I had to constantly call them to come out because they wouldn't come out for extended periods of time during the summer and my lawn was growing like crazy. The gardeners were rude. They hardly ever trimmed the hedges and they never blew the leafs even though they were charging me for both.

Could not ask for better service.

You get what you pay for, they cut the grass but trimmed whenever even though some shrubs were overgrown. My neighbor's landscaper would often say that my shrubs were being neglected but then again he wanted my business.

Very pleased with the lawn cleanup and bush removal done few months ago at a reasonable price. Some weeks later I decided to hire the company to maintain our yard on a monthly basis and I couldn’t be happier. When I’m away I don't have to worry anymore whether or not the lawn care service was done. The team is professional, respectful and hard working. Our yard looks so much better now.  

Great services, had 3 pallets of sod installed and now hired them for a full service maintenance. 6 months after having backyard soded by another landscaping company half of the grass died due to poor installation. High performance completely removed old sod and install new grass they also layed a fresh soil ( the other company had just layed new sod on top the old one). It's been about 4 months and yard looks amazing. They did a clean job and came a couple times to inspect and make sure new grass was growing properly. I don't ever write reviews, but it's the only way I can thank high performance team . They deserve a 5 star from customer service to labor.

We have been using High Performance for the past year , initially we had a clean up done in the property followed by a new landscape installation and hired them for a landscape and lawn maintenance . I was surprised with how prompt they were to come for the estimate and the estimator took her time to answer all my questions as most landscapers if not all of the ones we have had in the past were always in a rush to give the estimate and leave. Natalia was very knowledgeable and professional. We are very satisfied with ALL services specially customer service, our calls are always answered or returned prompt. PRICES are definitely not the lowest but they are worth every penny .We find High Performance to be reliable and always meets our expectations.

We had a great experience with High Performance crew, we had our front yard renewed and we couldn't be more pleased, they were very professional and prompt with their work. It is very hard to find reliable landscaping maintenance and we so far had the best experience with High Performance.

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They are extremely efficient and prompt. They come 2-3 times per month; before I need them again, they're there. I never have to call them. I plan on using them for their new pool service in the future too.

I was exasperated from my previous gardener as it seemed that they got too big to fast and forgot how to take care
of the yard. It had obviously become a "cookie cutter" operation. So, sometime in late 2012, I contacted Diego and explained my concerns for my yard - the lack of attention to detail, the damaging of sprinkler heads, the weeds in the lawn, the dead patches, etc. Diego visited my home and assured me that he could/would have everything taken care of properly. We agreed on a monthly
charge and also agreed on a price to, find the hidden / buried sprinklers and make repairs. In as much, Diego also assured me that if they damaged any of the sprinklers moving forward it was on them. Needless to say, I was happy about that!
Beginning with the attention to details, the first cut was "ok" at best. Subsequent cuts were "ok" as a general overview. After a month+
of service, my wife and I walked the yard and saw MANY lingering and even NEWER issues. Areas I asked them not to cut so that the grass can grow were not only being cut, but edged out. A door mat outside the covered patio door was never
EVER moved  or cut around which allowed grass to grow over it. The grass was also being cut so short it was (to use
their industry term) being "burned". I emailed pictures and my concerns to Diego. Now one thing you need to know about Diego, is that he likes to keep his banker's hours and will travel out of the country for an extensive period of time (approx 6 weeks) here and there. He becomes next to impossible to speak with outside of those times. If you are not home during 9am-5pm Monday through Friday, Diego cannot accommodate you to meet with you and survey the issues in person. That, incidentally, is why I had to email pictures and descriptions.
Once Diego and I discussed these issues, he assured me that he would have his employees do the work properly from here on in. Loooooong story short, they didn't. I specifically asked them to skip at least 1 cut to allow the grass to grow. 2 days later,  I happened to be home sick and here come is workers (who?s legal status I'm not sure of after conversation with them) on their gigantic ride on mower starting to cut my lawn at full throttle. I ran outside and stopped them. I called Diego on the spot who then said, "I don't know what happened, I told them not to go to your house". I then told Diego, this happened in Mid-March, we need to take a break. I need to reclaim my lawn. Weeds were abundant - which I also asked him about SEVERAL times and he told me that it wasn't time for the "Weed n Feed" yet. Then when it was, and I didn't get the notice from him, he didn't do my yard... as if I hadn't expressed my burning desire to rid my yard of weeds for months to him... I told Diego to discontinue service until further notice. He asked about starting again the first week of April, I said no. I told him that I would contact him when I was ready.
Since then I had a man named John Cross (whom I found on Angie's List) come and inspect the grass and soil condition. He found mites, fungus, burnt grass, poor soil quality, etc. Our plan of action to help this turf was to hand mow the yard (not a ride on mower) and a series of bio-fertilization and pesticides - none of which have been coming cheap. I found an independent gardener who is
cutting with a traditional hand mower and together we all had built up quite the turf. The new gardener  was here this
past weekend Saturday and we began to marvel at what was becoming of the lawn. Less weeds, more "plush", etc. Then, today, I came home to a seared lawn! I wish I could post the pictures I have. There was also a bill in the mailbox from Diego's company for services this month. The most upsetting thing is my 2 months of effort, hard work and money has been destroyed. I called
Diego and he so flippantly dismissed everything I told him. He said at one point "It's grass, it will grow back". That speaks volumes to me, proving that he has no concept of lawn care and is nothing more than a guy who has some immigrants working for him going around hacking up lawns.
He is not a "Landscaper". People throw that word around like it's nothing. Landscapers are artists and look at their work and will be proud of what they've done. This crew barely qualifies as a lawn service company. And the attitude of Diego will soon catch up to him as I know, you cannot stay in business without customer service and quality work. Neither of which are intact with this group.