They were unresponsive. I was 5 minutes late to our appointment to have the windows measured and he was not there. Then I got the runaround regarding this. It was very exasperated in trying to reschedled that I finanlly went with someone else.
Description of Work: Install hurricane windows.
Rating Category
Rating out of 5
responsiveness
1.0
punctuality
1.0
Stuart A.
07/2009
1.0
replacement windows
 + -1 more
Horrible...worst consumer experience of our lives. 83 consumer complaints on BBB website so far and growing....broward county building division Investigator Oscar Brookins recommended that their license be revoked.
Description of Work: CONSUMER WARNING: THIS COMPANY HAS OVER 83 COMPLAINTS FILED WITH THE BETTER BUSINESS BUREAU, AND HAS BEEN DISCIPLINED REPEATEDLY BY BROWARD COUNTY BUILDING DIVISION AND REPORTED TO THE FLORIDA STATE ATTORNEY'S OFFICE FOR CRIMINAL FRAUD. This company was contracted to replace windows in my home and my neighbor's home, and it was the worst experience we have ever had dealing with a company in our lives.....Russ Morgan is the company owner, and he and his band of thieves have repeatedly lied, lied, and lied more.....they use blackmail and intimidation, including implying that they will sexually assault women who complain about them. His accomplice, Bryan Plourde is also a complete liar, and we are now waiting over 13 months to receive a refund as promised....this company also used toxic caulk in our homes (OSI SBR-100), THAT CAUSES PERMANENT BRAIN DAMAGE PER THE WARNING LABELS, without even mentioning this fact to the homeowners....Anyone doing business with this company is absolutely insane.
Rating Category
Rating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$11,000
Arley H.
06/2007
5.0
remodeling, screen repair
 + 0 more
No work was performed, but I called to see what services they provided, unfortunately it wasn't what I needed. However all my questions were answered and the employee also made helpful suggestions. Great customer service!
Description of Work: No work done.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
Yes, I recommend this pro
STEVEN G.
07/2006
3.0
screen repair
 + -1 more
They were quite responsive on the phone and sent an estimator right over. The estimator said I would to have the ENTIRE porch rescreened rather than one panel as the screen they used now would not match the color of the other panels since ''that screen is old and not used any longer''. When I told the guy that the patio screens were only 6 months old, he backed off and said he would try to match only the one panel. He said it would cost only $55, but they never came back. Although I can't say for sure, it seemed like they were trying to make a small inexpensive job into a bigger more expensive job.
Description of Work: Called for estimate on replacing damaged screen in patio.
Rating Category
Rating out of 5
value
5.0
professionalism
2.0
responsiveness
3.0
punctuality
5.0
$55
03/2006
5.0
remodeling
 + -1 more
THEY DID A GREAT JOB. THEY SHOWED UP ON TIME. THEY WERE VERY COURTEOUS AND FRIENDLY. THEY ARE VERY RELIABLE. THEY WERE DONE IN THE AMOUNT OF TIME THEY SAID THEY WOULD BE.
Description of Work: THEY REMODELED A FEW BEDROOMS IN OUR HOUSE.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Windows,
Screen repair,
General Remodeling
FAQ
ELITE SCREEN COMPANY is currently rated 3 overall out of 5.
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
ELITE SCREEN COMPANY accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, ELITE SCREEN COMPANY offers free project estimates.
No, ELITE SCREEN COMPANY does not offer eco-friendly accreditations.
No, ELITE SCREEN COMPANY does not offer a senior discount.
Yes, ELITE SCREEN COMPANY offers emergency services.
No, ELITE SCREEN COMPANY does not offer warranties.