CYPRESS TRACE SECURITY INC

My expectations we very low - and they were met.

I just wanted to add a review for this company. I've been using them for OVER 10 years now, and they beat everyone on rates but that's not all. I've had to call numerous times because I've had to do work on my office or home and the stupid phone company is always farting around with our phone service. CTS has ALWAYS responded IMMEDIATELY to any request I have had for testing, changes or service. And when I have had door changes or sensor requirements, they were always able to send someone out to correct the problem. They are the BEST. And I can relate some HORROR stories about using ADT ... the most worthless customer service or monitoring company on the planet. Be thankful you live in an area where CTS is based.

We've been with Cypress Trace Security going on a couple years now. We switched over from another company. The staff at Cypress Trace is always punctual and professional. I recommend them to everyone. Much better, more personal, service than my last alarm company.

I have been with Cypress Trace for 26 years. They were the original installers of my alarm and I have been using them for monitoring all these years. I have never had a problem with the system or the service until now. Unfortunately with all these storms we've been having causing power surges, somehow my alarm was going off when it wasn't even set. My phone was also affected and the phone company was out yesterday and found two shorts in the wires. Wasn't sure if the alarm caused the phone problem or the phone caused the alarm problem. As a result, my phone was not calling central station when the alarm went off. Cypress Trace sent Dave out today to see why. He found the problem and fixed it. He was nice, polite, friendly and very professional. He has been with the company for 23 years and was extremely knowledgeable. I liked him a lot and will request him if I need service again. I sometimes set the alarm off in the morning letting the dog out and forgetting to turn it off, they always call quickly. This is a great company and I like that it is local and not one of these huge alarm companies that so many of my friends have problems with. You can not go wrong with them.

Don't waste your time.

I have been using Cypress Trace Security since 2006. The response time and service are excellent!

I HAD THIS COMPANY INSTALL THE WHOLE SYSTEM NINE YEARS AGO. ANY TIME I HAVE CALLED THEM, EITHER THEY ADVISE ME OR THEY COME TO MY HOME RIGHT AWAY. I WOULD RECOMMEND THIS COMPANY BECAUSE I FEEL SAFE WITH THEM.