Bloommingdale's

The sectional was delivered 11/27/09 so we've had it a little over a year now. We just noticed that there is an indentation in the leather so we called Bloomingdale's to have someone come out and take a look at it. The technician agreed that this was a defect and told us we'd receive a call from Bloomingdale's within the hour. Upon asking him what caused the problem, he informed us that he did not know. Within the hour, we received a call from Bloomingdale's informing us that the manufacturer's warranty had expired and the repair would not be covered. When I inquired how they were able to come to that decision, given the fact that the technician wasn't able to determine the cause of the problem, the associate could not answer my question. When I asked to speak to a supervisor, the associate hung up on me. Generally, I'm of the opinion that you get what you pay for. Sadly, this is certainly not the case here. We specifically went to Bloomingdale's so we wouldn't have this sort of problem, hearing that they have excellent customer service. Maybe that used to be the case; that certainly is not the situation anymore. Do yourself a favor - save yourself the money and purchase your furniture elsewhere. You may very well end up having to pay for repairs out of pocket, but at least you'll have those extra thousands of dollars still in your pocket to cover the costs.