Wrong stone given by Atlantic Stone Source to the fabricator. They promised in writing we could have a new slab and have never made good on this promise. Managers/Decision Makers are never available to speak with us either in person or via the phone. CHECK OTHER REVIEW SITES THIS PLACE IS HORRIBLE. They stated in an early reply that we waited 6 months to complain which is a LIE. We contacted them the day our counter was delivered. We contacted them multiple times and were unable to get them to provide us with our promised slab of stone. Which is not an acceptable solution as we still will need to pay over $300 to have another counter fabricated.

Wrong stone given by Atlantic Stone Source to the fabricator. They promised in writing we could have a new slab and have never made good on this promise. Managers/Decision Makers are never available to speak with us either in person or via the phone.

DO NOT USE THIS VENDOR.

In March 2014, after months of searching for marble flooring
for our new home, my wife and I found what we believed was what we had been
looking for at Atlantic Stone. We were taken into the warehouse to see the
material, but of the 12 crates we purchased (over 2300 Sq Ft) we were only
allowed to see 2-3 pieces from 2 crates (company policy). Being uneducated as
to what to look for regarding quality of material, we trusted Atlantic Stone to
deliver a quality product. The material was paid for in full. Because we did
not need the material for several months, we were hesitant to purchase so far
in advance. However, Atlantic Stone agreed to hold the material in their
warehouse until it was needed. After 6 weeks, however, we were told they could
no longer hold the material and it had to be delivered. We argued that we were
told otherwise, but Atlantic Stone refused to hold the material any longer
without charging a ridiculous storage fee. My wife and I relented and the
material was delivered to our installer's warehouse (Atlantic Stone recommended
and referred) where it was held for another six weeks. Two weeks ago, the
material was delivered to our home. After opening over half of the crates of material and
laying approximately 70 pieces, the installers (again, Atlantic Stone recommended
and referred) advise my wife and I that the material was defective; more than
half of the material pulled from the first crates were damaged (cracked at
the edges, chipped along the sides, ect). The installer went on to say that
there was no point in continuing to lay the material as he would never have
enough "good material" to work with. I immediately called our sales
person from Atlantic Stone and advised him of the issue. This was on a Monday.
Meanwhile, the renovation on my home was at a standstill because everything was
waiting on the floor. My salesperson said that they would take care of the
problem. However, as the week went on, I was put off and delayed. I was told
they had more material coming in that week to replace the old, defective
material but it never did. I was told that the owner's were out of town in
Turkey and "unreachable" but that I could speak with the manager and
he could resolve the issue. I took the morning off work to go to their store
and speak with the manager. After waiting 30 minutes I was told by the manager,
Ossie, that he could not issue any refunds or credits or make any decisions
without speaking to the owners....who were in Turkey. I had now been run around
and delayed for a full week. The progress of work at my home had stopped for a
full week. I don't know why a company the size of Atlantic Stone has managers
in place incapable of resolving this type of issue or why in this day and age
of technology, they are unable to communicate with the owners in Turkey. It is
now 10 days later and I have not been contacted back by anyone. I have had pay
to have the old, defective material chiseled up and removed. I have also had to
pay to have the old, defective material re-crated. Finally, I have had to find
and buy all new material to be installed. I have tried over and over again to
resolve this issue with the owners. They are not cooperating. Because the
material sat crated for 3 months, I was not aware of the defect until just 2
weeks ago. I have been told by three separate professional marble installers
that this was not an issue in transportation. They all agree that his issue has
to do with the material itself and that the material is defective.