American Van Lines

The team arrived on time, came prepared with all the necessary supplies, and took great care in wrapping and transporting my belongings. Every piece of furniture was handled like it was their own.

Every step was handled with care and professionalism, leaving us with total peace of mind. We?re incredibly thankful for their outstanding service and the personal attention they provided along the way.

From the moment they arrived, the team took charge with professionalism and care. Everything arrived in perfect condition. We?re so grateful for how smooth the process was!

They came fully prepared, and executed with military precision. They labeled, disassembled, transported, and reassembled everything flawlessly. The move went faster than expected, and we experienced zero downtime.

Our fragile heirlooms arrived in perfect condition, and they even made sure our furniture was set up just the way we wanted. We are so thankful for their wonderful service and genuine care.

Their tireless effort, sincerity, and passion for their work have built the foundation upon which our achievements stand. Every deadline met, every challenge overcome, and every success story we share is tied to their hard work.

They were punctual, professional, and incredibly friendly. My heavy dresser was no challenge for them. They moved it safely and smoothly, and they even offered helpful packing tips that made me feel more prepared for next time.

They wrapped every fragile item with such care, used high quality materials and double checked everything before loading it up. I was honestly blown away by how much attention they paid to the little things.

Their careful handling and attention to detail gave me complete peace of mind. From start to finish, what impressed me most was the incredible respect they showed for my home and everything in it.

What truly impressed me was the way they treated my space and possessions with exceptional respect and care. It?s rare to find people who handle someone else?s belongings as thoughtfully as they did.

They were doing a tough job, but never once compromised on care or courtesy. Even while handling heavy items, they moved deliberately and with an obvious respect for my home.

This is my first time using a moving service and I was a little bit lost in the process. They was extremely helpful and patient, taking care to make sure I was getting the most out of the call.

They came with everything they needed, moved with intention and care, and maintained a positive energy that helped me stay relaxed throughout. Not only were they extremely professional, but they also treated my belongings and space with real respect.

From start to finish, everything was handled professionally. They worked quickly but with such attention to detail. Every single item was packed carefully, and nothing broke during the move.

They packed very well my glass items and even dinning chairs. I really recommend this company, Charles was attentive and carefully packed my items.

They arrived exactly when they said they would, dressed appropriately, and carried themselves with total professionalism. What blew me away was the incredible care they put into handling every single item.

Our movers were fantastic. Efficient, took great care of our belongings, and overall great people.

Went well. Only one minor item was damaged but the team worked efficiently and did an overall great job.

Bryan was great! Very friendly, very helpful, checked over all the work multiple times.

Everything went SO SMOOTHLY for this cross-state move and we were beyond impressed with John Kuester! From start to finish, all of our items were inventoried, carefully loaded, and transported to the final destination (from Florida to Virginia) within two days! Everything was clearly communicated with us on our contract including the ETA. John is a powerhouse and handled all our items - big and small- with care. We are nowhere near ready to move again but would definitely call on John and American Van Lines again.

Manny B job 408144 Manny and his team are amazing. They were able to offload everything quickly and safely. We will be using American Van Lines again!

Rod was extremely conscientious and reliable and his crew performed beautifully

F DAVID t T What a wonderful experience with David Thorton and his crew Shane & John. Thoughtful, courteous and efficient. Definitely refer them to my friends and will use them again. 🙂

Ronald and crew were great. Would use them again!

PLEASE READ MY REVIEW! This scam cost me 2.5x more than quoted, they even admit to misleading Original quote was $4,500, this scam cost me more than $10,000 by the time I actually got my delivery. I reached out to a VP and CEO to express my frustration and didn’t even receive an acknowledgment of my emails. I will put as much detail as I can, and proceed with AVL at your own risk. -Anthony (sales rep) specifically stated a delivery date of 2/21 would be better for delivery. My original closing was a week later, so I moved it at his request. He didn’t call me at any point after I signed the contract. Later, the manager admitted he suggested this date “I assume to reduce your quote”. -I believe Roman (alleged moving coordinator) was supposed to call me to review all this and never did. I believe he said “g*d d*amnit” in frustration when I was asking questions, I may be wrong but it sounded clear to me at the time. -When I brought this concern up, I was told “he’s new” as if that made his mistakes acceptable. -I was told the quote went up more than 60% because I didn’t identify every single item despite listing picture frames and other big ticket items. -There was no warning from anyone on this increase, just an email and I was eventually told I “had to sign it” when the movers were in my house and closing was the next day. -After receiving the new quote, I pointed out multiple times that items were duplicates and they refused to remove from the quote. They had additional beds, tvs etc that I simply do not own. I pointed that out to multiple people and was told to “sign the form, if they don’t need it you won’t be charged for it.” I didn’t trust that would be the case. -After 5 hours on the phone receiving calls from multiple people trying to sort this out I was told I had to make a decision immediately without even seeing numbers. I asked to see the two different quotes (flat pricing vs. by the box/pound) so I could read them and confirm and they said I had to agree to one before seeing the quote in writing. -Manager said it was my responsibility to confirm that their box estimates were accurate in the initial quote. That’s my job? -Repeatedly told “you can accept the new charges or the movers wont show up tomorrow” less than 24 hours before my closing. It was too late to do it myself and I couldn’t hire another company at that point. -Said I only had two options and if I didn’t commit to the new price or the old quote with half the service (and I could pack things myself) I’d lose my $2,300 deposit and they couldn’t reschedule for a couple weeks. Closing was the next morning. -Finally after complaining to multiple people about the redundant items on the list, the “new” cost would be $6,000 even if items/weight came under quote. They acted like they gave me a deal. -Asked manager (Melissa) to listen to call w Anthony and get back to me, never heard back. -I received a call the day of the pickup and was told that someone was reviewing and compensation would be looked into for the complications, I never heard back. -Before I signed the initial paperwork I asked: “is packing on the same day as everything gets moved, or a day prior.” Anthony’s response was: “yes, it will be on the same day” which was inaccurate. I have this in writing and they still dispute it. -In an email I asked “If pickup is 2/19, would delivery be 2/21” and he confirmed “I can still honor the same dates, yes.” When I sent this email from the sales rep to Melissa she said that wasn’t confirmation. He stated it on our call, confirmed it in writing, and it’s NOT confirmation? Again no mention of a window. -Sat in my house all day waiting for the delivery to show up because Anthony confirmed. No one showed. I finally called and was told there was a two week window. This had not been mentioned. -I had to live in hotels and extend my rental car, all while having three pairs of clothes because I was expecting to only be on the road for two days. -Melissa told me she would call me back with updates throughout the process, she never did. Left multiple voicemails and emails without a response for days. Neither Melissa nor Rosa (new moving coordinator) communicated with me. -Multiple items have been broken including a tv stand and roomba, stools have been chipped, multiple items are missing and my batteries for my electric lawnmower no longer work, All additional headaches to deal with. There’s more, I just can’t fit them all. I’ve moved 6 times in my life, this was easily the worst experience. It was chaotic and I feel misled at almost every step. It cost me roughly $6000 in addition to the initial $4,000 quote, and weeks of frustration trying to track people down to get updates and answers. They confirmed the mistakes, told me they’d review my expenses and just delayed for weeks with no responses. DO NOT USE THIS COMPANY. Save yourself the time, headache and money. Worst moving experience, they admit their errors and won’t make it right.