American Van Lines

Bryan was great! Very friendly, very helpful, checked over all the work multiple times.

Everything went SO SMOOTHLY for this cross-state move and we were beyond impressed with John Kuester! From start to finish, all of our items were inventoried, carefully loaded, and transported to the final destination (from Florida to Virginia) within two days! Everything was clearly communicated with us on our contract including the ETA. John is a powerhouse and handled all our items - big and small- with care. We are nowhere near ready to move again but would definitely call on John and American Van Lines again.

Manny B job 408144 Manny and his team are amazing. They were able to offload everything quickly and safely. We will be using American Van Lines again!

Rod was extremely conscientious and reliable and his crew performed beautifully

F DAVID t T What a wonderful experience with David Thorton and his crew Shane & John. Thoughtful, courteous and efficient. Definitely refer them to my friends and will use them again. 🙂

Ronald and crew were great. Would use them again!

PLEASE READ MY REVIEW! This scam cost me 2.5x more than quoted, they even admit to misleading Original quote was $4,500, this scam cost me more than $10,000 by the time I actually got my delivery. I reached out to a VP and CEO to express my frustration and didn’t even receive an acknowledgment of my emails. I will put as much detail as I can, and proceed with AVL at your own risk. -Anthony (sales rep) specifically stated a delivery date of 2/21 would be better for delivery. My original closing was a week later, so I moved it at his request. He didn’t call me at any point after I signed the contract. Later, the manager admitted he suggested this date “I assume to reduce your quote”. -I believe Roman (alleged moving coordinator) was supposed to call me to review all this and never did. I believe he said “g*d d*amnit” in frustration when I was asking questions, I may be wrong but it sounded clear to me at the time. -When I brought this concern up, I was told “he’s new” as if that made his mistakes acceptable. -I was told the quote went up more than 60% because I didn’t identify every single item despite listing picture frames and other big ticket items. -There was no warning from anyone on this increase, just an email and I was eventually told I “had to sign it” when the movers were in my house and closing was the next day. -After receiving the new quote, I pointed out multiple times that items were duplicates and they refused to remove from the quote. They had additional beds, tvs etc that I simply do not own. I pointed that out to multiple people and was told to “sign the form, if they don’t need it you won’t be charged for it.” I didn’t trust that would be the case. -After 5 hours on the phone receiving calls from multiple people trying to sort this out I was told I had to make a decision immediately without even seeing numbers. I asked to see the two different quotes (flat pricing vs. by the box/pound) so I could read them and confirm and they said I had to agree to one before seeing the quote in writing. -Manager said it was my responsibility to confirm that their box estimates were accurate in the initial quote. That’s my job? -Repeatedly told “you can accept the new charges or the movers wont show up tomorrow” less than 24 hours before my closing. It was too late to do it myself and I couldn’t hire another company at that point. -Said I only had two options and if I didn’t commit to the new price or the old quote with half the service (and I could pack things myself) I’d lose my $2,300 deposit and they couldn’t reschedule for a couple weeks. Closing was the next morning. -Finally after complaining to multiple people about the redundant items on the list, the “new” cost would be $6,000 even if items/weight came under quote. They acted like they gave me a deal. -Asked manager (Melissa) to listen to call w Anthony and get back to me, never heard back. -I received a call the day of the pickup and was told that someone was reviewing and compensation would be looked into for the complications, I never heard back. -Before I signed the initial paperwork I asked: “is packing on the same day as everything gets moved, or a day prior.” Anthony’s response was: “yes, it will be on the same day” which was inaccurate. I have this in writing and they still dispute it. -In an email I asked “If pickup is 2/19, would delivery be 2/21” and he confirmed “I can still honor the same dates, yes.” When I sent this email from the sales rep to Melissa she said that wasn’t confirmation. He stated it on our call, confirmed it in writing, and it’s NOT confirmation? Again no mention of a window. -Sat in my house all day waiting for the delivery to show up because Anthony confirmed. No one showed. I finally called and was told there was a two week window. This had not been mentioned. -I had to live in hotels and extend my rental car, all while having three pairs of clothes because I was expecting to only be on the road for two days. -Melissa told me she would call me back with updates throughout the process, she never did. Left multiple voicemails and emails without a response for days. Neither Melissa nor Rosa (new moving coordinator) communicated with me. -Multiple items have been broken including a tv stand and roomba, stools have been chipped, multiple items are missing and my batteries for my electric lawnmower no longer work, All additional headaches to deal with. There’s more, I just can’t fit them all. I’ve moved 6 times in my life, this was easily the worst experience. It was chaotic and I feel misled at almost every step. It cost me roughly $6000 in addition to the initial $4,000 quote, and weeks of frustration trying to track people down to get updates and answers. They confirmed the mistakes, told me they’d review my expenses and just delayed for weeks with no responses. DO NOT USE THIS COMPANY. Save yourself the time, headache and money. Worst moving experience, they admit their errors and won’t make it right.

James was phenomenal from beginning to the end. If it wasn't for him, I would probably not hire American Van Lines again. Customer service department needs to go back to training and improve communication skills.

Mike Furlow (driver) and his three man crew performed absolutely outstandingly in packing, loading, and moving my 3000+ square foot home from VA to FL. No mistakes were made, and each individual worked really hard, and were attentive and polite. This is the 2nd time that I have used American Van Lines, and once again, the folks that are used are a first-class act. A+++ for effective and efficient service! Thank you!

Just had my house packed up wonderfully by James the driver and his team Ernesto, Tony, and Mike. They were so professional, prompt, friendly, and overall amazing. I know my stuff is safe in their hands as it heads out of Yuma. Thank you four so much for your great and fast work.

This was a big move across states and everything went smoothly considering. The driver was extremely kind and helpful and the movers were fast and efficient.

Good. Everything placed where I needed it

Great, thank you for the smooth move.

I relocated my 87 year old Mom with Parkinson's disease from MA to FL and because I needed to get her things packed and relocated and fly with her all in 2 days-I was expecting a logistical nightmare. The Team was thorough and walked me through how it would play out, reviewed inventory with me a few times, sent me a fair quote and made payment terms easy to do and understand. The 'boots on the ground' team were packing my Mom while I flew in to MA and when I arrived, had her comfortably sitting in her favorite chair watching them. They packed her quickly and asked questions when unsure about anything, they were very sweet to my Mom! I was kept in the loop during transit and was notified as promised in advance when both the pick-up and the delivery would happen. All her possessions arrived just a few days later in FL and were set up in her new home by courteous movers, no drama, nothing broken. Very thankful to American Van Lines for making this way easier than we thought (and probably should) have been. Because of their professionalism from start to finish, I could focus on my Mom and allow her to enjoy a big transition with no worries.

Great - they were very careful with our items and even very fragile items. Were great to work with.

I had a very good experience with using American Van Lines for my move from Michigan to Florida. The movers were efficient and the staff kept me informed as the move progressed.

If you, or anyone you know is considering a move, stay far away from Brian Maguire and American Van Lines. Due to this company's repeated willful negligence, what should have been a simple 3-day local move stretched over 10 days, stranding my family without access to basic necessities for a week. To give you a sense of the absurdity... on Day 1 of the move, they assigned a 3-person crew instead of the contractually promised 5-person crew to pack our home. AND dispatched this crew to the wrong address and city! As a result, the crew arrived at the origin only in the afternoon, and was able to work for only 3 hours. Day 2 wasn’t much better, as the same 3-person crew (instead of 5-person) arrived at 11am, and worked for only 5 hours. Our reserved window at the loading dock was over, while not a single box or furniture piece had left the origin. And they could not come back for another week. Most frustrating about this situation was that their dispatching and “move management” team was completely clueless and wholly unhelpful throughout the ordeal and failed to address the situation in a timely manner, even though the issues were reported in real time, both by us and their moving crew. Brian Maguire, who sold us the move package, was out of office during those two days (no prior notice to us), and did not provide the details of a person covering for him during his absence. Our repeated attempts to get in touch with a decision maker went unanswered. The damages caused by their negligence were substantial. We never received an explanation, apology or compensation for our trouble. The only thing that was offered to us was a $350 payment if we agreed to sign a non-disparagement agreement. The fact that they have someone ready to offer these documents indicates to me that they do this ALL THE TIME! Find a trustworthy and reliable moving company - American Van Lines is not it.

They are a scam. Their contract is designed to rip you off. They will be nice to you until you sign their paperwork and then will just ignore your emails. They will lie to you about dates and times. They will lie about costs too. They are all around a dishonest company and should be avoided. I hope their company fails to save people the trouble.

AVL will gave me a low-ball "Binding Estimate", but on move day, they voided the contract and came up with a NEW price. I was working directly with a sales person for months at AVL (James Coleman) and he instructed me to send him a list of items in the home. I asked him if he was planning to send an estimator to do a walkthrough in the house and he said that "they don't do that". I asked if he wanted photos sent and he said "not necessary". So I sent a list of the big items in the home, mostly furniture , and he said this was sufficient and gave me a quote. He explained that the Binding Estimate is the final price, it would not change with weight or number of boxes. I was locked in. Or so I thought. Moving week arrived and I was given a 3-day window for when I should expect the truck to arrive. It never did. Rita explained that they didn't have a truck and the NEW date is two days from now. Rita also promised a $100 credit per "day late" but of course I was never given that credit. I thought the worst was over but not even close. Moving day arrived and the truck was on time. The moving manager spent two hours walking through the home writing a detailed list of every small item in the home. He said that he was going to send this list to AVL and they would send us a "revised estimate" Liz Edgar called from AVL and had a NEW PRICE due to all the small items they failed to capture during the initial bid. I was NEVER told that they needed this level of detail. So, here we are, already past the escrow date and we absolutely have to be moved today, and Liz gives us a price that is MORE THAN DOUBLE the original "binding estimate". After quite a bit of arguing, Liz stated that "We can honor the original binding contract but we will only move the items listed on that contract. But if you want everything moved, you have to sign the new (double price) contract. Choice is yours." And that's the scam. They had me up against the wall, with really no choice but to accept this new price, which could be anything they want. In my opinion, AVL has very suspect practices. I can't say for sure that AVL planned this all along, or that they never intended to honor the original contract, but that's how it seems to me. James could be incredible incompetent, or just very crafty. He's a sales guy who landed a contract and ended up doubling his sales on moving day. The situation worked out great for James while they emptied out my savings account. I wish there was a law that protected consumers when they are at their most vulnerable. AVL took full advantage of the situation. I could never recommend this company. The entire moving experience was an absolute nightmare and cost us a fortune.

American Van Lines has worked with me to make the move and post-move reasonable and amicable. I appreciate their customer service responsiveness.

Poorly. Almost from the moment of signing a binding estimate, American Van Lines was unable or unwilling to commit to a delivery date. There were constantly changing representatives intervening in the move process and no one from American was accountable for their schedule delays and re-negging on the "binding" estimate. Instead, an outsourced contractor was hired by American to complete our move on condition of extorting payment in advance of the move, 30% more than the original estimate. "Pay or we walk away" should be their brand slogan. Unless you are moving within Florida or you are a big company with a big budget, American does not care about you. You can hire better.

NEVER HIRE AMERICAN VAN LINES -- AND TAKE ALL THE NEGATIVE REVIEWS TO HEART. Yes, I am screaming this at you. Short Version: They never show up and try to keep your money. Long Version: Here's their pattern.. (as revealed by our experience and numerous similar negative reviews on the Internet which I urge you to read). --Excellent communication/sales chatter before you sign the contract and they're very happy to take your 50 percent down payment (in our case about $4,500). --Once you sign the contract, you're assigned a "personal moving coordinator" as your contact who then never responds to your calls or emails. --They give you an initial three-day window but won't take into account your needs for confirming a specific day. For example, in Washington, DC, you can only get city-issued no parking signs for two days, and you have to put them up three days in advance. I kept telling Melisssa, our "personal moving coordinator" this, but she just ignored me. --Prepare to spend hours and hours on the phone with people who keep making promises they can't/won't keep. --Then, THEY NEVER SHOW UP. On the day before my move date (a Friday in August 2022, the last day of their three-day window and the last day my no-parking signs were valid), I called/texted to confirm the pick-up time. No response. On the day of the move, when they didn't show during the arrival window, I called and was told their driver was in an accident the night before and that they wouldn't be showing up that day. I explained that this was the last day the no parking signs were valid and that I had to move that day. When I suggested they get another driver, Melissa, who at least picked up the phone, got huffy and expressed surprise that I thought they could just get another driver, explaining that they were based in Florida -- as if that was relevant in any way (and yet, they signed a contract to move me out of DC). So, after spending hours on the phone, no one ever showed up. They said they'd show up the next day. Since my no parking signs had expired, which they didn't care about, my neighbors very nicely parked their cars in front of my house to keep the parking spaces available for the shuttle truck that would carry my belongings to the larger truck for the cross-country move. --Having officially breached their contract by not picking up my stuff within the three-day window, on Saturday I spent hours on the phone talking to Melissa, a supervisor, and others, who said someone would come that day. Eventually, I got a call from Zeeker, who was a subcontractor and was driving a large truck somewhere between North Carolina and Virginia. Zeeker, who had never been to Washington, DC, and wanted to know if I lived in a "real" neighborhood and if there were any low bridges on the way to my home (not a good sign) said he wanted to skip using the shuttle truck as planned from my home to his truck and just wanted to drive his giant truck to my house -- and that he'd find some guys to do the move when he got into town. While this all sounded pretty dubious to begin with, he eventually called to say he wouldn't be able to make it that day, but could be there the next day (Sunday). At this point, having given American Van Lines a chance to cure their breach, having absolutely no faith that anyone was ever going to show up, and facing a move-out deadline of Monday, I told him not to plan on Sunday. --I called American Van Lines to tell them that they had breached their contract and that I was going to find another mover. Melissa said, "So, you're canceling your contract" (this characterization would allow them to keep our $4,500). I stated, "No, you breached our contract and are forcing me to find a new mover." We went through this about five times, and eventually she said, "We call that canceling your contract." I explained that she could call it whatever she wanted, but they had breached it. She then asked me to hold for a supervisor. I waited a long while on hold then hung up. She eventually called back and seemed quite put out that I had hung up. I asked her to send me confirmation of the contract termination via email. She never did and I never heard from her or American Van Lines again. --We immediately challenged the credit card charge. American Van Lines never responded over the multi-month period they were allowed to offer their side of the story (which would have been interesting to hear, "Uh, yeah, we take people's money and then don't do the job we were hired to do.") We received a full refund from the credit card company on our down payment to the company. --We called Bekins (who had given us an estimate that was higher, but in retrospect...). Bekins office staff and movers were attentive, professional, customer oriented, and actually showed up three days later on time as scheduled, saving our move. CONCLUSION: NEVER EVER, EVER HIRE AMERICAN VAN LINES-- AND TAKE ALL THE NEGATIVE AMERICAN VAN LINES REVIEWS TO HEART.

I had a nightmare of a move with American Van Lines recently and would very strongly advise not to use them. I have moved a number of times with the job and never had such a horrible experience. It is a money scheme where at every step of the process they increase the price substantially as you are now in their hands, so don't expect to pay what they quoted you. They give you a window for the pick up and delivery but will not commit to a date so you just sit and wait. They then give you one day notice for the actual event. They actually called without prior notice mid morning of Memorial Day to tell me the driver was on his way with the delivery and were upset when I informed deliveries are not allowed in my complex on holidays. When they delvered, there were 3 big items that did not belong to me including a set of golf clubs which I had them take back and am sure were not delivered to their proper owners. The staff was also very unprofessional and all the pieces they "connected" had to be redone by a handyman for extra expense.

Lousy. After accommodating their request to change dates, they cancel on us two days before. After being unable to find a solution, they offer us $250 to not write poor reviews or say anything bad about their awful service. Unethical, poor service, poor responsiveness.

Terrible moving experience and it's not over yet. They still have my property that was supposed to be delivered yesterday 6/16. I'm now told that they DO NOT began looking for a delivery date until the 1st delivery date has come and gone...makes no sense... than im.told that they have 21 days to deliver my property. In the meantime. I am paying rent in an empty loft. I am livid. Never again! #WORSTCOMPANYEVER, #BBBKNOWABOUTTHEM?#THEYWILL