American Van Lines

Let me preface this by saying I've moved cross country multiple times - I understand things happen. Let's start from the beginning - when you first call to inquire you are given first class customer service, communication etc. The minute you are booked and sign the papers they treat you like dirt. Let's start with the fact that they decided to move me on Labor Day, have a third party come execute the move, try to charge me $4,000 over what they "estimated" - and had no customer service to contact on the day of the move. My "moving coordinator" Diana - no where to be found. Customer service? Non-existent. NO WAY TO GET IN CONTACT AT ALL ON THE DAY OF MY MOVE. I had 2 men sitting in my apartment for 3.5 hours trying to get in touch with someone from American Van Lines not packing or moving a single box because I wouldn't sign the papers to be charged 4k over the estimate. That was fun. Ok moving on. We finally get in touch with someone - Rita from Florida. She proceeded to yell at me, speak down to me, not really explain anything and tell me no matter what I needed to pay $2k over the original estimate. This was after it started at 9k, went down to 7.2k, and ended at 6.7k. How is that a thing? OK - whatever. The guys are already in my apartment and I Need to move. They are clearly gauging me on the price - in addition to just absolutely horrific customer service. Rita was actually yelling at me on the phone. So then a week goes by and I don't hear a peep. No idea where my stuff is. I try calling my "moving coordinator" Diana - she does not call me back. I finally call the customer service hotline and am told my truck broke down in Nashville. How is it that I have to call them multiple times to find that out? I tell Diana I want to speak to her manager. I'm connected to Rita again. She may be worse than Diana which is saying something .I find out I'm getting $30 off a day every day my stuff is late. OH FUN! That alone is a reason to never book with them because that is a joke and doesn't hold them accountable in the slightest. At this point I genuinely wonder if I am working with a fake company because of how bad this experience is and if I'm ever going to see my stuff. I lose my mind and message the president on LinkedIn. Some woman named Cecily calls me. She pretends to be nice. She offers me $450 off my move. That is including the $30 a day my stuff was late. So basically she's offering me $300 off. Then she sends the agreement over and there's an NDA that I can't talk poorly about American Van Lines. I said yeah I'm not signing that because if I can save one poor person from working with your horrific company I will eat the measly $300 you are offering me. She proceeds to be furious. Loses her mind on me. I tell her I'm going to leave a bad review and she threatens legal action against me. Lady what are you talking about. To make matters worse upon arrival a lot of my things were broken. Literally cut my hand on broken glass opening a box. They are still calling me trying to get me to sign the "settlement" - NO THANK YOU. See you guys never!

Great job, very professional