All Seal Exteriors

"This job was completed in April of 2011 and all work was done per contract. The customer called our office a year and a half later about some patio furniture which created some scratches on the work we completed on the pool deck. The customer told me that she used some chemicals to remove the scratch and it ended up damaging the surface. Our installer Glen Thomas (not a sub-contractor) who did the original work went to see the damage. He confirmed that the damage was caused due to moving the patio furniture back and forth and due to use of other furniture. Furthermore the installer noticed that further damage was caused by some chemicals the home owner used. Thereafter, I spoke to customer again and let her know that the damage was not caused by any faulty work, material or poor workmanship and repairs for that particular area will not be possible without re-doing the entire deck. We offer a 1 year warranty however; any damage not related to workmanship is not covered. This damage was caused by the customer's own fault and she is trying to pass the blame. In the last 25 years of being in the business with the same phone # which is very rare in South Florida, this is the most frivilous complaint we have ever heard."

"Here the facts related to this project. 1. She was not present when her husband signed the agreement as she did not want to be part of it. Her husband was walked through every step of the process including permits, design, colors and borders. 2. I dealt with her husband for 95% of the time and I was at the job site from start to finish including Saturday and Sunday. She was never there on site due to hours she worked. She has to be kidding with the comments she made. I met her only on the day we poured the concrete and walked her through the whole process. She and her husband even tried to change the configuration of the side walkway to a much larger area encroaching the property set back. This is a zoning violation. They told our 'forming' worker to do this and then complain the worker did not have any pride. What they tried to do was unethical. I corrected this the same day we poured. 3. She also said that her mail man comes around 3 PM and she is concerned about him walking on the freshly poured concrete leaving his foot prints. She assured me that she will look out for him. Low and behold, the mail man left the footprints and she is blaming this on the company. We had yellow caution tapes alerting folks to stay off the driveway. 4. In any stamped concrete finish, you have a distressed and antique look with imperfections and this is clearly written in our contract and agreement. Due to uncontrollable circumstances we do not provide any warranty on concrete cracks. No legitimate company does. I personally addressed this with her on the same day we poured the concrete. 5. I personally supervised the job and was there every single day when work was being done. I respectfully disagree with her 95% claim. I have copies of her husband’s text messages that how he loved the colors and how professional the company was handling every step of the way. Furthermore, we were sealing the driveway on a Sunday and he called me and I was at this house within 20 minutes. I am sorry as I said she was never there except for the one day. I believe there clearly some miscommunication between the husband and wife and the company is getting blamed. 6. All work was completed according to our agreement and building permit. All 3 pre and post inspections passed and the city closed the permit. 7. In good faith my company gave a $ 350 discount to put a closure on this. Right after they made the final payment and accepting a closure, she goes on to Angie’s List and post negative unwarranted comments. This was unethical of her as she accepted the discount as a closure on the project."

"This job was done about a year ago. Originally the customer wanted to finance the project of $2500 and due to bad credit history GE Capital turned them down. They were not very happy that they were not approved. Please understand that for all businesses collecting funds when due is critical. We completed all work as agreed to and they were late on their final payment. The negative post from the customer is unwarranted and without merit. If you can't afford to pay for home improvement, then she should have simply waited when she could afford it. Secondly, we recommended against the Eurotile work because she wanted to do this over a delaminated Kooldeck surface originally done over Mexican Tiles. Resurfacing textured concrete over tiles does not work and we told them there will be no warranty however; that's the look she wanted. A year later she is complaining."

"This is absolutely a frivolous complaint by the customer. Here are the reasons: 1. The customer still owes the company over $ 2000. 2. Her claim of her $4200 cost is in accurate as she has not paid the full amount. 3. She refuses to return the installed pavers to the manufacturer who agreed to replace it and All Seal agreed to fix the minor leveling issues. 4. She continues to come up with stories and reasons not to pay. We have done lot of work with her neighbors and were highly recommended to her. She did not like the colors even though she picked the colors from the show room. I strongly believe she just did not want to pay. We have 5 star ratings with many organizations and have tried to resolve the complaint. Customer simply refuses to cooperate. A company cannot fix or repair if they are simply not given a chance. On top of that she stills owes the company over $ 2000. This is a frivolous complaint. We have been servicing customers since 1988 and have always taken a lot of pride in what we do. We place a high priority to service and never, ever have walked away from a job in 20 years without completing it. KP The pavers manufacturer agreed to replace the pavers which the customer will not agree to."