LEATHER EXPRESS
About us
Leather Express offers the best selection and prices for leather furniture including leather sofas, leather sectionals, leather recliners and home theater seating. We've been selling top grain leather furniture from our Florida showrooms since 1987. Be careful about purchasing furniture online! There’s nothing that can replace the experience of actually sitting on the furniture you are considering for purchase. Everyone has a different size and shape and it’s important to know that you’ll be comfortable in the leather furniture you select. That’s why we encourage you to visit one of our showrooms for a test ride.
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I called Ronnie (the sales manager and guy who sold it to me) and he said it was still covered by warranty and he would send someone to look at it. The guy who showed up said right away "I supposed they didn't tell you there is a charge for me to come out here" and I said yeah, you suppose right. So he says he'll bill the store for $85 and see if they will pay it. He said to replace the foam in the seat cushion with the same "cheap stuff" it was made with would be $400, but if I wanted him to replace it with something that wouldn't collapse like that it would be $800. He would see if the factory would honor the warranty but he seriously doubted it....said he had never seen them accept responsibility.
Never heard back from him so called Ronnie again. Told him what had transpired. Now he says it's not under warranty, then corrected that statement to say it was a pro-rated warranty (this was just a the very end of the warranty so that really means no warranty). He said he would fax the repair guy right away to see what he found out. Never heard back.
So it's my opinion that you should not buy anything from this company, I certainly will never do so again.
Licensing
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