NELSON DAVIS

I NEEDED THE GLASS REPLACED ON A DOOR THAT IS GLASS ON TOP AND SOLID ON BOTTOM. THE TOP APPEARS TO BE NINE PANES OF GLASS BUT IS REALLY JUST ONE LARGE PIECE. MR. DAVIS WAS REFERRED BY A FRIEND. HE ARRIVED, AS SCHEDULED, THE DAY AFTER I CALLED HIM. I DESCRIBED THE PROBLEM ON THE PHONE BUT HE WAS NOT PREPARED TO DO THE WORK WHEN HE ARRIVED. INSTEAD, HE LOOKED AT THE DOOR, MEASURED THE GLASS AREA, AND SAID HE WOULD CALL TO ARRANGE A TIME TO REPLACE THE GLASS. HE CALLED THAT NIGHT AND MADE AN APPOINTMENT TO COME THE NEXT DAY AT 10 AM. WE AGREED ON AN HOURLY FEE OF $25 DURING THAT CALL. THE MORNING HE WAS SCHEDULED TO ARRIVE HE CALLED AT 9:37 AM, LESS THAN A HALF HOUR BEFORE HE WAS SUPPOSED TO ARRIVE. HE SAID HE HAD CHANGED HIS MIND AND WOULD NOT DO THE WORK AFTER ALL. NO REASON WAS GIVEN AND I WAS LEFT WITH THE TIME RESERVED AND NO REPAIR JOB.