Merry Maids
About us
Tampa/Pinellas, FL: (727) 528-4526 Jacksonville, FL: (904) 737-6666 Mobile, AL: (251) 342-9520 Broward County, FL: (561) 477-9490 Boca Raton/Deerfield, FL: (954) 421-4288 ALL employees are drug tested and pass an extensive background check. We guarantee all work and satisfaction! Call the most trusted name in House Cleaning in the nation! Cost is determined by the job & difficulty. LIC# 03-00145906.
Business highlights
41 years of experience
Services we offer
Residential cleaning, bathrooms, condos & apartments, deep cleaning, dusting, kitchens, mobile home cleaning, organizing., spring cleaning, vacuuming, windows
Accepted Payment Methods
- CreditCard
Reviews
4.336 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 56% | ||
| 28% | ||
| 8% | ||
| 3% | ||
| 6% |
Showing 1-25 of 36 reviews
Jane P.
Oct 2017
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Nikki B.
Dec 2016
The work was fine. They were pricey. We will use them again.
Nikki B.
Dec 2016
The work was fine. They are dependable even though they are pricey. We would use them again.
Robin A.
Jul 2014
They did a wonderful job. They always came when they were supposed to be there. They were friendly, quick, and thorough. They mostly sent the same crew so I got to know them. Every month that they came out, they would concentrate to one particular area. They were very good and I would recommend them.
Beverly H.
Jul 2014
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Wayne S.
Jun 2014
There team was punctual, though the workers did not seem particularly professional. I thought the rates were high and they neglected some areas which they said was outside the scope of their work like outside the front door (entrance landing). After some discussions they agreed to clean that area after the first year or so of the contract had passed. We were unable to maintain access arrangements since we live abroad and the contract automatically cancelled..
Valerie S.
Jun 2014
They staff was very professional when they arrived. Brought their win cleaning supplies and equipment. They always asked if there was any special attention we needed that week, for instance windows, blinds, or deep cleaning.They cleaned every room thoroughly - I had no complaints. The only minor complaint I have is that we rarely got the same cleaning crew 2 weeks in a row. I would have liked the consistency of the same person cleaning the house. The upside of not having the same person is that each had there own way of cleaning so sometimes our bathroom or kitchen received extra attention.
Todd L.
Jun 2014
They bring a cleaning team and do a thorough job cleaning the house. We've been very satisfied by their punctuality and comprehensive professionalism.
Justin M.
Jun 2014
They were a good service, they were just a little expensive. They did what they came in to do and they were fast about it. The house was clean where ever they were done.
SUSAN R.
Aug 2013
She was good. She was very good, very responsive. She did house cleaning like bathrooms and I think she did some vacuuming. She cleaned two bathrooms, she did vacuuming, I think she did some dusting and I think it was for three hours. She did some mopping and she did the vacuuming, I don't remember exactly. I called, they came, it was very good. Came on time.
Tariq S.
Aug 2013
Their reviews were good, and we said okay fine let us try them and they were good. They are a good company and they came in and did the job. We decided for them because they were high up on the list, had good reviews and that is what we were looking for.
Andrew C.
Jun 2013
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Response from Merry Maids
"Customer had an original price of $799.00. We did the initial cleaning on a Thursday and the customer called us on a Monday to say he was not completely happy with the service. We only have a 24 hour guarantee for our services but I sent out my inspector to the home to see what we could do to make things better. After taking care of all the things they were not happy with, we were told that she did a great job. The things that they had her redo were things that were not priced originally but we took care of it anyway. Cusotmer also complained that the A/C unit was not working and that it was our fault. When we were cleaning the home it was very hot inside the house but I could not say it was not our fault so I discounted there cleaning another $300.00. I was told that was what it would cost to fix the problem. We did everything we could to make this cusotmer happy and after each thing was done we checked with them to make sure it was to thier satisfaction and the customer said they were happy with the results. I feel we did $799.00 worth of service for $450.00 because they also had a $50.00 coupon that I honored."
Bethany B.
Apr 2013
I was looking for a someone to clean my townhouse after tenants moved out. I needed it cleaned at an exact day and time and had a hard time finding someone on short notice. Merry Maids was able to provide that. Two ladies arrived on time and cleaned the kitchen, 2.5 bathrooms, and window blinds in 1.5 hrs. They were very professional. A supervisor even came out to check the job. They were a little more pricey than some of the other companies, but they were available when others were not.
Response from Merry Maids
"Thank you for your business. We look forward to working with you again"
Henry M.
Apr 2013
There were many times when they really just didn't clean. One day when my daughter was at our home, they said they were done, and my daughter told them that they still hadn't cleaned the floors, and they told her that they did, however, my daughter knew that they had not. We just got tired of it and fired them and now are looking for someone else.
Response from Merry Maids
"We are sorry to hear that a customer was not satisfied with us. We tried very hard to resolve all issues, the supervisor was sent periodically to make sure customer was satisfied. At the initial estimate the customer was advised that her floors would be a challenge due to age and condition but that we would try our best. We tried several different methods and thought we had found the correct method when customer stated floors looked better. We take complaints very seriously and try to resolve any issues immediately. We are sorry we were unable to work things out with this customer."
Linda L.
Mar 2013
It went well in the beginning, but then the teams switched and my husband continued to try and help with moving furniture and moving animals. However, the differences could not be resolved.
Response from Merry Maids
"[Member name removed] was on an hourly basis & only wanted one hour to clean her home. When the team came back after cleaning on 2/13/13 they said that it was just too much to keep up with the cat urine in the home. It was a tough home to get anyone to want to clean. We called & informed them on 2/13/13 that we could no longer service their home due to the circumstances. We are sorry for the inconvenience!"
Joanne S.
Mar 2013
They put the little special touches: shape towels on bed into animals/ fold the toilet paper ends/ put little heart stickies on paper towel edges....cute!
Response from Merry Maids
"Thank you for your business!"
Jeremy K.
Feb 2013
When we had them do deep cleaning, they did a very thorough job, and I was very impressed with the ladies that came for it. It is just that the care that they took with like the light fixtures, they took them down and hand washed them and all. Whereas, I had people before that just threw them in the dishwasher and washed them. So, I appreciated the care they took with our items. When we had them come back, it was a different group of ladies to do the general housecleaning, and they did not do a very good job, so, we cancelled it. I thought the price was reasonable.
Ginny R.
Jan 2013
I used Merry Maids for 4 or 5 years. I loved the people who cleaned my house, one in particular was just terrific. I had a problem with the office personnel who did the scheduling. The lady was from the north and Mobile is I think the oldest city in the south and we are a little bit different here. She was from the north and she was very rude. She would say that my cleaning people would be here at a certain time on a certain day and when it would get past the time they were to come I would call and she would tell me oh no I didn't tell you that day I told you another day or another time. That went on. She and I just didn't get along and finally we just fired each other. There was one particular girl who was the only one I allowed to come and she would bring someone else to help her, but she was in charge. I wouldn't let anyone else come and clean without her. She was excellent. By the end the experience was an F. At the beginning when it was a different manager it was an A. When they switched managers in Mobile it went south. My biggest complaint was that I paid $90, but those girls only got $10 a piece to clean my house. They had to furnish their own vehicles, they had to furnish their own cell phones, they got a very, very small allotment for gasoline and when gas prices went up their allotment stayed the same with no reimbursement, no health insurance for them, they had to call in when they got to a house, and they had to call in as they left a house. They were totally tied to the office. They made no decisions on their own and I thought that was not good. I loved Francis. I loved the workers, but hated the management. The management in Mobile at this time is terrible. I only would use them again if the management changed and I could get my same cleaning lady back.
Response from Merry Maids
"We are so sorry that Member was not happy with our company. We try very hard to make sure that we are servicing our clients to the best of our ability. Obviously, she was satisfied with her cleaning, but not with the office. We work very hard to make sure our clients get the team they want and the time & day they request. Unfortunately, we can not guarantee a set time for the day except for our 8:30 slot because we do not tell our ladies how long to spend at a home-we stay until the job is complete and our client is satisfied. We do try to give a two hour window of arrival and yes we do have our people call in when they arrive at a home for safety reasons. We do not pay our people on an hourly basis, so I am not sure how she knows what our people may make on her job. We do offer health insurance and pay half of their amount, we do pay car allowance and it is on a sliding scale as to what gas prices are at the time. And on top of that our people are paid extra for incentive pay each week. Member was with us since 2009 and since that time changed her schedule & days many times. Almost everytime she had the same team captain and we tried to work with her schedule. We are sorry she was unable to work with our manager and we were unable to continue to clean her home."
Barbara S.
Aug 2012
Two girls showed up on time and I explained how I wanted the house cleaned and all beds changed. Living room dusted and all tile floors mopped.
LeAnn A.
Jul 2012
We like just they were available. We called them and they came over. They did their work correctly with quality.
Debbie W.
Jul 2012
It was excellent.
Debbie W.
Jul 2012
The service was excellent. They were terrific. I would use them again.
Susan M.
Apr 2012
I hired Merry Maids to clean my house before a final walk through by the new owners. Everything went smoothly from the initial call right until they left. The team came out on time and cleaned the house from top to bottom. This cleaning included appliances, ceiling fans etc. I was more than satisfied with the service and the price, and at the closing both the new owners and their agent remarked on how clean the house was. I would not hesitate to call again.
Response from Merry Maids
"Thank you for your kind words. Our clients are of the utmost importance to us."
Loretta A.
Mar 2012
They are terrific. They are timely, efficient and polite. They are reasonably priced and licensed and bonded. There was one incident where one of the workers came and she didn't clean anything, but that was only once.
Response from Merry Maids
"Thank you for being such a loyal client. We truly appreciate your business!"
Margaret S.
Nov 2011
They did a fine job.
Licensing
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FAQ
Merry Maids is currently rated 4.3 overall out of 5.
Merry Maids accepts the following forms of payment: CreditCard
No, Merry Maids does not offer free project estimates.
No, Merry Maids does not offer eco-friendly accreditations.
No, Merry Maids does not offer a senior discount.
No, Merry Maids does not offer emergency services.
No, Merry Maids does not offer warranties.