Upgrade General Contractor

I reached out to UpGrade, after a friend of mine had referred me to them. I spoke to Juan, who was extremely helpful in helping me decide what type of roof would be best for my home. He gave me all the options available and provided me with all the pros/cons of each one. I decided to go with the metal roof as my old shingle roof needed to be replaced ASAP. As soon as everything was signed, his crew was out at my house, beginning the tear-off process. The crew was also extremely polite and mindful of my property. They worked quicker than I expected and got the job done FAST! What I loved is that throughout the process, they would send me pictures and updates on how everything was going. Overall, I'm extremely happy with Juan and UpGrade, 20/10 highly recommended!

My roof was great done with the metal. I like it a lot. Easy and quick to work with and the team was responsive.

Upgrade GC was great to work with. My HOA was really difficult, but the team was patient and stood by me the whole way. They helped me navigate everything and still got the job done right. The new tile roof looks amazing, and the drone photos came out great. Highly recommend them.

I had an outstanding experience with Upgrade GC. They recently completed a shingle roof replacement on my home, and I’m beyond satisfied with the outcome. From start to finish, the process was seamless, professional, and completed right on schedule. The new roof looks incredible and has significantly enhanced my home’s curb appeal. What really impressed me were the drone photos taken after the installation — seeing the finished work from above truly highlighted the craftsmanship and attention to detail. If you're in South Florida and need a dependable roofing company, I highly recommend Upgrade GC for both roof repairs and full replacements. Their team is responsive, meticulous, and consistently delivers on their promises.

First It took several months to finish replacing the roof. Sometimes it rained but most of the time it was not the wether that caused the delay. After the tiles were delivered I was told the tiles I had picked cost a thousand dollars more, so I paid 1K more for the tiles. I called Carlos about the delay and he said to me "don't worry about it and don't call me no more". After that I called him again and they came to finish. Later on, after the job was said to be finished, I notice one of the tiles was broken on the roof above the family room and the garage roof was leaking, the whole length, on one side. They came, worked on it, and said everything was fixed. After that, it was still leaking and they came back to fixed it again. My insurance company sent an inspector out who checked the roof and reported there was no evidence that 8 inch nails, required by law, were used on the new roof. I was given a letter by Carlos stating that they did use 8 inch nails on the roof. After the hurricane came the roof in the garage started leaking again. They responded promptly and attempted to fix it again. After it rain again the roof started leaking again. We thought we were getting a professional job done but this was anything but professional. I finally contacted the owner and he was very nice and told me that he would take over the project himself and do it right. Since he fixed it, we have not had another leak but we have not had a heavy rain either. I like the owner but I do not think I will hire his company again.