Smart Van-Lines, LLC

This company was awful, they didn't protect any of our stuff, almost everything is damaged, probably 10% of our stuff simply never showed up (i.e. stollen). They didn't provide services promised (beyond protecting our stuff), they were supposed to carry the stuff into our house and put it where we asked and set up beds/furniture. They simply dropped it in my garage and were going to just put stuff on the street if I didn't make enough space in the garage. On pick-up, they took most of the stuff but couldn't fit everything in the truck, they said they'd come and get the rest the next morning. I said that was fine as long as it was before noon (when we closed on the house). They never came the next day. The following day they still didn't come. The house is no longer mine! I had to rent a u-haul and take the stuff to my in-laws house where it sat for a week before they finally actually came and got it. When they delivered our stuff, they refused to open the door for me to even look at the stuff until I had paid them and signed the contract. I see why they did that because literally everything was damaged, boxes were crushed, water damage, etc. They did not wrap anything with blankets, the corners of everything were damaged, almost all of the boxes looked water damaged, many books were damaged and crushed, they didn't take any care to protect any of our stuff. I caught the guy unloading the truck just shoving boxes down the ramp. When offering a settlement, they didn't even stick to their own contract of .60 cents a pound, and offer you a laughably small amount and leave you with no recourse. Whatever you do, do not use this moving company, you have been warned!

Can someone PLEASE help! My mother who is a senior citizen was completely robbed by this company. All of her possessions have been missing since July. Smart Van Lines and Gold Standard Moving are the culprits. Not only did this company sexually harass my mom when moving her things, they have now completely disappeared and we can not track down her belongings. This is after months of her paying them more money to try and get her things back. The furniture is one thing but we have irreplaceable photos and memories that we just want back!! This is so heartbreaking, we have contacted the authorities but they are not helping. Please if anyone has any information phone numbers or emails and names associated with GOLD STANDARD MOVING and SMART VAN LINES it would be greatly appreciated. Thank you!

STAY AWAY IF YOU EVER WANT TO SEE YOUR THINGS AND IN ONE PIECE!!! ......... I can't believe this ... I should've listened to the other reviews ... about 90% of my boxes were destroyed in ways I didn't even think possible, like SIDES completely ripped open. HOW DO YOU EVEN DO THAT?!?!?! .... Everything looked like it went through a hurricane. And I was told I shouldn't be using these boxes ... They're MOVING BOXES, that's what they're for, what the f*ck?!?!?! ... Lost the legs to my office desk, a glass top to my floor lamp, god knows what else. EVERYTHING has scratches on it. Workout equipment had giant gashes in the soft foam parts, completely scratched up my bicycle and coffee table. ALSO, BEWARE! They WILL try to f*ck you over. I wasn't there when they picked up my things, so EVERYTHING on the form was marked as "scratched" when they picked it up just so they don't have to worry about it. What a sh*t a*s company ... I hope they all go to ****.

Thank you so much for your kind, friendly, efficient help! I recommend this team for any move of any size, and would happily use them again.