Two Men And A Truck

We recently moved from a house to a town home. We hired packers due to my back issues. I had a quarter of the packing done. They arrived on time to pack, very courteous and professional.. pleasant to be around. I work from home and was going to pack my office myself, however the packers were so fast I agreed to let them pack my office! BIG MISTAKE. My files etc.. we’re just thrown in the boxes, things were upside down, horrible mess! Took me hours to find everything and get things set up so I could work. As I unpacked my kitchen there was no paper in between plates, bowls etc… they were stacked and paper around the set! Thank goodness it was a same town move or things would have been broken. They showed up the next morning on time and very professional and courteous. They did an amazing job getting things on the truck and off the truck. New home had stairs they were efficient and very careful. We always use 2 men and rarely have issues such as this. Packing an office should be done carefully and methodically to ensure the customer can set up office with ease.

If I could give Two Men and a Truck 0 stars I would. We are very unhappy with their service!!! We recently hired Two Men and a Truck to move us from our two bedroom/two bath apartment into a new home we just bought which is only 1.5 miles away. Not only did they majorly damage the new furniture we just bought but they also caused damage to a very expensive home on the beach. They proceeded to lie to us about the damage they caused and said it was that way before they got there. We have pictures proving otherwise. We also have nicks, dents and scratches on all our other furniture. We literally saw them drop one of our nightstands which is now damaged. Instead of moving all of our belongings they left some of it with the trash. They also left several of their moving blankets in our garage. They took an excessive amount of time with our moving job especially considering they damaged our furniture and did not wrap most of what they moved (ie brand new Lane couch and love seat, oak table, etc.) I will never use Two Men and a Truck ever again!!!

The bid I first received was for 3 men and 2 trucks and the price seemed very high.  After speaking with the estimator we agreed to 2 men and one truck but with the understanding that all my stuff may not fit.  The price seemed more reasonable. 

The guys (John and Wilson) were late getting to house, they were supposed to be there between 1-4, it was closer to 5 before they arrived.  They had come from dropping off furniture somewhere else and the weather was bad in the area.

When they finally did arrive they were very courteous and seemed eager to please.  They worked very quickly load up the truck.  They obviously knew what they were doing and had done this before.  They wrapped all the furniture securely and loaded carefully.  I was surprised to see how much of our stuff the packed in that truck, especially when we kept throwing things in at the end.  They were done loading our 3 bedroom house in about 3 hours.

They were supposed to be delivering on Saturday at 1:00 in Lynn Haven.  Again they were late, but had driven the truck late into the night to get home.  Once they arrived they moved very quickly and had every thing unloaded and re-assembled in 3 hours.

They did forget to hook up the water hose to my washer but when I called the office 2 days later they had someone here within an hour to do it.

Overall I feel like it was a good experience and will use them again.

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We have used them two times now.  They had to move from the third floor down and move the stuff right back up to the second floor.  I wouldn’t have done that move for $700.

I hired them for four hours. The thing that drew me to it was, there was a special on Angie's List- it was 5$ off per hour for Angie's List Members and so I checked their ratings on Angie's List and they had excellent reports. I called them and explained what I wanted done, and they explained that they use their own staff who are trained. I was extremely impressed with the two gentlemen who came to move the furniture; they were very, very careful. These guys were way more professional and apt at how to package, and wrap it, and to make sure that it was protected as they are moving it in to the home. They were very impressive.

Sandy and Greg were excellent. Very professional. Careful with our stuff. Did everything we asked. Highly recommend

This was the most horrific moving experience we have ever had.  I have moved 14 times and have always used a professional moving company - EXCEPT for Two Men and a Truck.  They were EXTREMELY UNPROFESSIONAL.  They completely destroyed my desk and hutch.  The driver and the manager were rude, didn't communicate well, were unbelievably slow, and outrageously expensive.  They didn't put the furniture in its place, they damaged a doorway, a wall, and my brand new refrigerator.  They refused to repair anything.  The email I received stated that they didn't cover the type of desk I had.  They made no mention of the other items.  If we had known they didn't insure the desk we would have moved it ourselves.  We could have moved it without destroying it.  They didn't clean up the wrapping from the furniture.  They left garbage in our home.  These "professional" movers didn't carry a measuring tape with them to determine which furniture would fit through specific doorways, so they crammed our furniture through when they could and ended up having to move furniture over and over which caused us to have to pay more since Two Men and a Truck only charge by the hour.  The longer they take, the more they make.  We finally had to demand that they leave our home because it was such an awful experience.  The driver was very rude to me and to everyone around - including his co-worker. 

One of the reasons we initially chose Two Men and a Truck is because they are supposedly bonded and insured.  I made several attempts to contact the manager and he was very slow to contact me.  Each time I tried to make contact I had to email and call multiple times.  When I couldn't reach the manager of the local office, I contacted the corporate office.  They seemed helpful and did get in touch with the local office to contact me.  I guess that's what "inspired" the manager to finally return my call.  However, when he did finally contact me, he was inappropriate, rude, and unprofessional.  He seemed very angry on the phone that I contacted the corporate office.  I wouldn't have contacted their office if he had just responded.  Instead of making a single apology, he kept telling me what a great driver we had and how no one had ever complained about him.  He stressed to me that this driver had been with them just "over a year" and had people request him "over and over again".  I found that to be a very odd statement since the minimum lease in Florida is 7 months and that means the same people cannot move "over and over again" in a single year. 

Since my experience with the driver was the point of my call, it wasn't helpful to hear about other people's experience.  That wasn't the topic of the conversation.    In the end, we got nothing for our damaged furniture, doorway, or wall.  We experienced a tremendous amount of stress during and after the move because of our interaction with this company.  I contacted the corporate office a final time when I could get no resolution from the local office.  They explained that because the local office is a franchise they really couldn't do anything to help.  It's pointless to have a corporate office, if the franchise owners have no accountability.

I wouldn't recommend this company to anyone.  This is BY FAR the most UNPROFESSIONAL company of ANY KIND that I have ever encountered.  I have never dealt with a company with less integrity.  I hope other people will see this and choose anyone except them.  I do believe that companies that operate with no standards and no integrity will eventually put themselves out of business. 

Jan 06, 2015

This is my response to the company comments after my initial review.  Two Men and a Truck offered NO partial compensation.  They did offer to bring the original crew back to my house so we could all discuss the damage and the situation.  Since I asked the crew to leave initially, I didn't want them back in my home.  I'm glad that they decided to apologize online after my initial review - because they CERTAINLY DID NOT apologize before my review.  Two Men and a Truck is welcome to contact me and offer monetary compensation.  To date, they haven't.  Their response is untrue. 

Great moving experience. We have moved 3 times in the last 3 years.  In the past we have been swindled by a moving company who was 5 hour late, didn't move all our stuff then  changed price when it was time to receive our stuff . Two Men and a truck  have a flat fee per hour includes tax with a minimum of 4 hrs. We scheduled for 8hrs.  We did our own packing this time. The guys (Corey & James) showed up on time. They got right to work. They were fast, careful with all of your stuff and  very efficient. They exceeded our expectations and got the job done in 4hr minimum. It was the smoothest move we have had. I would use them again .

unknown

These guys are fabulous.  Truly excellent! They handled our belongings with extreme care! We cannot express our gratitude enough.  This is the fourth time we have used this company in the past 3 years. Each time was a wonderful experience.  Each time was with different crews, and they were all perfect! We have moved many many times including all the way to Hawaii, and back.  We have used all of the big name movers etc.   We started using Two Men and a Truck when we moved to Panama City Beach and needed help with local moving from storage to our home.  Now we have used them for a big long distance move and it was just as perfectly executed as the local moves....from the first phone call to set up an appt. to the salesman who came and estimated the move to the hard working movers.  The moving men are nothing short of exceptional.  Their attitudes the entire time were exemplary. We had a two story house so it was hard work.  These guys WORK WORK WORK.  So worth every penny! :)

unknown

Terrible experience.  I called and explained in detail what I needed moved.  I told the clerk I would move all of my household goods and some of the furniture, but I would need them to move the big stuff.  I was specific as to the number of bedroom suites, tables, etc.  She said it would take between four and six hours total to pack, move and unload.  They arrived around 12:30 p.m. and didn't finish until after 2:30 a.m.  After six hours of loading, the driver said it would go much smoother unloading, no more than two hours, it just takes more time wrapping and loading the truck.  Well, it took just as long to unload as it did to load.  Plus, with the poor loading job by the two inexperienced men (they told me they each had two weeks on the job), there was not enough room for some of my items and they left them on the door step of the old house.  (The driver said he would go back the next day, pick up the remaining items, and bring them to my new home; luckily, the move was less than 10 miles so I was able to retrieve the items since he never showed up.  I know it was not part of his job to go back, but when someone tells me they will do something, I expect them to honor their word).
When they finally finished unloading the truck, I listed the damage they did while moving the furniture.  After a couple of weeks trying to get a date for them to repair the damage, the manager finally called and sent someone out.  This guy did an okay job repairing what he did, but told me he didn't repair sofas and they would send someone else to take care of that.  Well, my sofa still has the tear in the leather.
I spoke to the manager today, when he heard from my credit card company that I was disputing the charge.  I told him, just as I told the credit card company, I don't mind paying for the six hours estimated, but I shouldn't have to pay double because he sent inexperienced movers.  He said he would never give an estimate of four to six hours, but 8.3 hours was more reasonable for what I had moved.  Okay, then.  I would probably settle with paying 8.3 hours, but he didn't even offer to settle with that.  Instead, with him being hostile, he said he would report back to the credit card company that I am simply refusing to pay for services rendered.  If he'll look at the work order, he'll notice I signed nothing stating the services were rendered because his movers didn't finish the job.  However,he was not willing to discuss any of this with me and wouldn't work with me at all.

We were very happy with them, they did a great job. They were very careful with our possessions and they did a good job, they're very courteous, very nice. Everything is considered excellent, we were happy with them, they showed up on time, they did everything we asked them to do, they didn't damage anything, they didn't complain, they were very careful.

My experience with scheduling the appt was excellent. The morning of the move, I passed the truck on my way to the point of origin, a condominium complex on Panama City Beach. A few minutes later the truck arrived and the staff/two men were very professional. Although most of my items were already packed, four additional boxes were required for the remaining items. The staff packed the remaining items and loaded the truck. I had very few items and no furniture with the exception of one wing backed chair and a bike. Most of the items were pictures, clothing, books, blankets and ornaments.
The staff and I left the condominium complex at the same time. I arrived at the destination, storage unit in Callaway.  After waiting a few minutes, I went to the bank . When I return, I took care of a couple of items at the storage facility. I wondered about the truck because it had already been 30 minutes since I arrived. The truck finally showed and I was informed the driver had to stop on the way, but I would not be charged.  My belongings were transferred from the truck to the unit. I asked if the driver would be willing to take the chair and bike to my new home exactly two minutes from the storage facility. It was very kind of them to do this and I was provided the bill when we arrived. I was surprised it was significantly higher than quoted and they would not honor Angie's List membership coupon. I was told they did not know anything about being on Angie's List. Although I may consider Two Men and A Truck in the  future, I will be much more careful about the fees and possible discounts in advance of arranging the service.
Two Men and a Truck may have mulitple franchises in Panama City. I was a little disappointed because I am a new member on Angie's List and the first experience was not exactly ideal. Two Men and a Truck is listed on your site, but the staff and person they spoke with via phone was not aware of the listing. Please advise.

This was in August in Florida and it was very hot and humid. The guys were personable and fun and worked very quickly.

Sean and Matt showed up o time and got to work immediately. Both were very professional and they worked non-stop until and loaded all the heavy furniture and large boxes for me. They could of taken a little more time loading some of the odd size and unboxed items. Some of the tables, chairs, bed frames etc that were stacked suffered scratches and minor damage. I would still recommend them but make sure you have plenty of blankets and monitor how they are loaded.

Excellent. They were on time, worked efficiently and handled our stress and chaos well.

They are movers that care. They are awesome. They professionally move you. They wrap everything. They will pack for you if you want. They are careful with your items. They are courteous and professional.  They move quickly. They only other thing, if something does go wrong, they go out of their way to make it right.

they were on time. they were very respective of our things. I recommend these 2 men and we would use them again. they were fast. it took all day and they never complained. they were awesome. thanks so much guys for making our move easier on us and not stressful.

Great experience..............very professional and quick.  Punctual.....they were there when they said they would be


12/13/12  Again, excellent service.  They were on time, very professional, and worked quickly.  They brought items to my home, unloaded them and were extremely careful in my home.  Perfect move once again from start to finish.  This is my "go to" company for this type of service and I highly recommend them to anyone.

Absolutely fantastic moving company from start to finish!!  I highly recommend asking for Nic and Brian to perform your move!!