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Mr. Rooter of Northwest Florida
Sewer Main - Clear, Plumbing for a Remodel or Addition - Install, Septic System - Install or Replace,
About us
At Mr. Rooter® Plumbing every customer’s individual needs are important. Whether it’s a simple sink clog or a damaged sewer line, you can count on a Mr. Rooter plumber to take care of your plumbing needs – day or night – with never an overtime charge. Our professional service, quality products and honest, up-front pricing make Mr. Rooter the best value in plumbing services nationwide. Mr. Rooter is ready for all emergency plumbing issues, from clogged drains and sewage backups to frozen pipes and leaking water heaters. You can count on an expert diagnosis from Mr. Rooter with our camera inspection tools. Then we’ll fix it right the first time, whether it takes HydroScrub® drain cleaning or trenchless pipe repair, with courteous smiles on our faces. There's a reason they call us Mr.® Call your local Mr. Rooter today.
Business highlights
Emergency services offered
25 years of experience
Services we offer
NEVER AN OVERTIME CHARGE!
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.217 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 65% | ||
| 18% | ||
| 0% | ||
| 6% | ||
| 12% |
Filter reviews by service
Showing 1-17 of 17 reviews
Robert F.
Sep 2025
Drain Clog or Blockage - Clear
had these guys out to my brother's house to deal with a pretty bad clog in the kitchen. Talk about prompt service! A repeat of when we had our own sink clog a couple of years ago.very nice and kind techs. very affordable pricing for what can be a really challenging job...
Ralph B.
Feb 2016
Their very last service with us didn't go terribly well but generally we were very happy with them. They could have showed up when they promised they would. They had to reschedule me several times. They could have offered me a discount because of the problems we had and then part of the installation that they were supposed to do they decided couldn't get done but I was able to find a handy man. He was not professional but he was able to fix the problem so I was disappointed that they couldn't have done it in the first place since I was paying certified plumber's prices. I have used them many times and I generally like them and will use them again. This was one bad experience out of many successful experiences.
Janet G.
Feb 2016
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Lucy L.
Jan 2016
unknown
German M.
Dec 2015
Rooter-Man "To The Rescue" is an excellent motto that was put to the test and they exceeded all my expectations. Excellent service with experienced personnel!
On Friday Oct 23 my wife called me at work stating our kitchen drain was clogged. After personally snaking the drain with very little success I called a plumbing company (BF Plumbing). On Saturday, The plumber tried in vain 2-3 times and after seeing dirt and sand, they said that it was a broken drain pipe under the house slab. The estimated the cost to repair to be about $ 5,000 (which included an option to bust/break my Travertine tile floor or external piping).
The same day (Saturday), I called a second plumbing company (RR) for a second opinion and estimate. The second plumber came in Monday morning and after listening to the story decided to produce an estimate to fix it without verifying the issue, the estimate was around $9,000.
Monday afternoon I called a third and a fourth plumbing company. The third one (M.E. Plumbing) never called me back and the fourth one, Rooter-Man send a plumber late Monday afternoon. This plumber (Chris) heard the story and decided to investigate further to find the real root or cause of the problem. He determined that the issue was not a broken drain pipe under my house, but a very persistent clog. He said to verify he would need a longer drain camera and drain jets, he provided an estimate on the cost to trouble shoot and fix of about $500 (five hundred). The next day they came back with a drain camera and drain jet system. They tried from all type of opening and even tried a drain bladder. After working continuously for a number of hours (Chris would not give up!), he was able to finally dislodge the obstruction and the bill was only $474 as opposed to $5,000! A 4,500+ savings and our kitchen drain is working much better than it has worked in years!
On Friday Oct 23 my wife called me at work stating our kitchen drain was clogged. After personally snaking the drain with very little success I called a plumbing company (BF Plumbing). On Saturday, The plumber tried in vain 2-3 times and after seeing dirt and sand, they said that it was a broken drain pipe under the house slab. The estimated the cost to repair to be about $ 5,000 (which included an option to bust/break my Travertine tile floor or external piping).
The same day (Saturday), I called a second plumbing company (RR) for a second opinion and estimate. The second plumber came in Monday morning and after listening to the story decided to produce an estimate to fix it without verifying the issue, the estimate was around $9,000.
Monday afternoon I called a third and a fourth plumbing company. The third one (M.E. Plumbing) never called me back and the fourth one, Rooter-Man send a plumber late Monday afternoon. This plumber (Chris) heard the story and decided to investigate further to find the real root or cause of the problem. He determined that the issue was not a broken drain pipe under my house, but a very persistent clog. He said to verify he would need a longer drain camera and drain jets, he provided an estimate on the cost to trouble shoot and fix of about $500 (five hundred). The next day they came back with a drain camera and drain jet system. They tried from all type of opening and even tried a drain bladder. After working continuously for a number of hours (Chris would not give up!), he was able to finally dislodge the obstruction and the bill was only $474 as opposed to $5,000! A 4,500+ savings and our kitchen drain is working much better than it has worked in years!
Belcky B.
Jul 2015
unknown
Julia M.
Oct 2014
unknown
Karen P.
Aug 2014
The only reason we called them back was because they are the only plumbers who work on Sunday in our current 24/7 lives.
I would only use them on weekends when emergency.
I would only use them on weekends when emergency.
Jennifer S.
Mar 2014
Keith arrived, located leak in evening, repaired leak next day, cleaned up and finished in evening.
Frank G.
Feb 2014
Called Mr. Rooter and they made an appointment. Came out promptly and did the work. Neat, clean, and professional.
Pauline Y.
Feb 2014
Professional in every way. Prompt, called before he came, respected my property and left no mess.
Rian P.
Apr 2013
Overall we are happy (as happy as you you can be to get a new sewage system). Workers were relatively prompt and did good work. The system seems to be working well and the burial mound isn't as bad as we had expected. They did a good job. If I were looking to nitpick I would say they could have cleaned up a little better. We had to sweep the driveway to get rid of sand left behind.
We paid Mr. Rooter $7,500, but don't forget these are also necessary to have a complete, certified and working system.
1) The permit may take weeks and will cost around $350
2) The survey can run you between $75 and $150
3) Driveway repair if necessary can cost a lot and are not included (cost us around $2,300).
4) Sod is required to certify the project and is not included (cost us $1,200)
Overall the project will cost more than $10,000.
We paid Mr. Rooter $7,500, but don't forget these are also necessary to have a complete, certified and working system.
1) The permit may take weeks and will cost around $350
2) The survey can run you between $75 and $150
3) Driveway repair if necessary can cost a lot and are not included (cost us around $2,300).
4) Sod is required to certify the project and is not included (cost us $1,200)
Overall the project will cost more than $10,000.
MIchaela V.
Feb 2013
.
BONNIE U.
May 2012
The knobs on the tub/shower were installed imporperly and one of the screws had broken, making it impossible to remove without proper tools. We called Mr. Rooter and the technician, Sean, not only removed the broken screw, but replaced it with a proper one. He didn't charge us since he was in the area and since it only took a few minutes. He was very friendly and professional. We will definitely use Mr. Rooter again. I highly recommend this company.
Bob R.
Jan 2012
Don't belive the one free "Return Trip'- that cos me a bundle before I called the Count Water And Sewer.
In fact, I would advise you not to call them at all.
vi
Response from Mr. Rooter of Northwest Florida
"We responded to an emergency call at this client’s home on the of evening of April 22, 2010. His entire house was clogged. All prices were agreed to in writing before any work began. Our technician was able to unstop his home and get him flowing freely. We returned in November of the same year and he was clogged again. His sewer main from the home to the city connection is approximately 160 feet long through dense trees and landscaping. We installed accessible cleanouts in the yard, bringing his home up to the required state and local codes, so we could gain access to the entire drainage system. Our technicians were able to determine with a fiber optic video camera that the drain line had multiple root intrusions and bellies preventing proper drainage of sewage. Because of his concern for his landscaping we made an offer to replace the entire drain line with a trenchless technology that would prevent damage or major excavation to his yard. We also offered less expensive options which included spot repairs and routine maintenance. When roots are present in a drain line it is an indication of a break in the drain line. This condition must be maintained, repaired or replaced, or the stoppages will continue to occur. He chose to work with another company."
Peter N.
Dec 2011
I had a bad experience with them. The plumber said that he was going to come out and clean out the septic system. He was going to open up and go through the septic system in my yard. He said that if he had to use the snake, it would be $350. So, he opened it up and looked at it. He didn’t have to use the snake and he left. Then I got a bill for $350 and they told me that I had to pay for it. They are way overpriced on everything that they do. We were members of the Mr. Rooter club and I don’t remember what was involved in it. My understanding was that if they came out and looked at something, but didn’t see anything wrong, then I wouldn’t get charged because I had bought their membership. The plumber didn’t do anything and I got charged $350. They didn’t do quality work. They have worked for me before and they did good work then, but they are very pricey. I will never ever do business with them again.
Response from Mr. Rooter of Northwest Florida
"We responded to the member's plumbing concern April 26, 2009. He reported that his main sewer line was clogged. The first step was to cable the drain from the home to the septic tank to determine the area of concern. This service was performed at a price of $165 and paid for at the time of service. This allowed us to determine that the septic tank required pumping. We did not pump the septic tank for the member and our records do not indicate who he chose to perform that service."
Bob R.
Nov 2010
Mr. Rooter of Panama City arrived at 8:00 pm. He freed-up the drain temporarily. He came back the next day with an estimate to fix "critical" DRAIN PIPE COLLAPSE. They used very high pressure sales technique on me[I'm 83 yrs old]. Estimate was $17,500! After much pressure to sign that day, I insisted on another estimate. I called the Okaloosa sewer department. They ran video up and down my pipe and told me it was not "collapsing" and that the only real problem was a "root ball' at the connection to the county sewer line. The county removed the "ball" and all is fine. The county plumber saved me $17,500. ALWAYS call the county first when you have a drain blockage.
Response from Mr. Rooter of Northwest Florida
"We responded to an emergency call at this client’s home on the of evening of April 22, 2010. His entire house was clogged. All prices were agreed to in writing before any work began. Our technician was able to unstop his home and get him flowing freely. We returned in November of the same year and he was clogged again. His sewer main from the home to the city connection is approximately 160 feet long through dense trees and landscaping. We installed accessible cleanouts in the yard, bringing his home up to the required state and local codes, so we could gain access to the entire drainage system. Our technicians were able to determine with a fiber optic video camera that the drain line had multiple root intrusions and bellies preventing proper drainage of sewage. Because of his concern for his landscaping we made an offer to replace the entire drain line with a trenchless technology that would prevent damage or major excavation to his yard. We also offered less expensive options which included spot repairs and routine maintenance. When roots are present in a drain line it is an indication of a break in the drain line. This condition must be maintained, repaired or replaced, or the stoppages will continue to occur. He chose to work with another company."
Licensing
State Contractor License Requirements
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FAQ
Mr. Rooter of Northwest Florida is currently rated 4.2 overall out of 5.
Mr. Rooter of Northwest Florida accepts the following forms of payment: CreditCard
Yes, Mr. Rooter of Northwest Florida offers free project estimates.
No, Mr. Rooter of Northwest Florida does not offer eco-friendly accreditations.
No, Mr. Rooter of Northwest Florida does not offer a senior discount.
Yes, Mr. Rooter of Northwest Florida offers emergency services.
No, Mr. Rooter of Northwest Florida does not offer warranties.