Maid for Chaos

I hired MAID FOR CHAOS (Nikki) at the end of March on Thumbtack to clean my Airbnb vacation rental. We started to receive insight of my guests about the quality of the cleaning, so my husband decided to make an unannounced visit to the condo on a six (6) hour drive on June the 29th. SURPRISE!!!! what he found there was a real chaos in our condo that Nikki had supposedly cleaned on June the 28th. upon departure of the last guest. 1.-She charged us for the cleaning, and we paid for a cleaning that she never did it. 2.-We bought our condo linen to host a total of 6 people which a cost of $800 plus. She received from my husband all of it was new without even being used. She never returned our linen, instead what she left in our condo were a few old dirty and stained towels and sheets that did not belong to us. 3.-She damaged the kitchen cabinets apparently with a cleaning product. Cabinets needed to be repainted 4.- She said that she has Worker Compensation Insurance to cover her and her workers’ injuries on the workplace, and General Liability Insurance to cover damages and loss of the Owner’s belongings. But she never provided us with proof of insurances despite that we required it to her several times. 5.- My husband noticed a large amount of dirt and trash under the dresser, beds and other furniture. 6.- She never refunded the money for the cleaning that she did not do it, nor did she return the linen that she had taken from our condo. Pictures were taken on June the 29th. the day after Nikki’s last cleaning. Those pictures show how she left the apartment ready for the next guest that was going to check in. For the reasons above mentioned we would not recommend “MAID FOR CHAOS”