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Preferred Environmental Solutions, Inc.
Water Removal Recovery Service, Commercial Toxicity and Mold Removal, Toxicity and Mold Removal,
About us
Preferred Environmental Solutions, Inc., has been in business for over 40 years assisting home and business owners like you. We are a family-owned and operated business. We take a "personalized approach" to evaluating the Indoor Air Quality of your home and business. Because of the damages caused by Hurricane Michael, we know you need someone qualified and experienced in helping you understand the magnitude of Water Damages within your Home. We will provide you with a detail report of our findings; and, assist you with ensuring the Contractors you hire do the job correctly. We conduct testing for pre- and post-remediation. All samples are analyzed by an accredited laboratory. We also provide remediation services of both water and mold damages. Call us today for an appointment.
Business highlights
50 years of experience
Services we offer
Duct and Vent Cleaning, Testing & Abatement Services
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.484 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 52% | ||
| 11% | ||
| 2% | ||
| 4% | ||
| 4% |
Filter reviews by service
Showing 1-25 of 84 reviews
Coleton S.
Jul 2020
Pamela T.
Feb 2020
This is never a pleasant experience to be exposed to mold toxins, but my contractor was knowledgeable and also understanding that I was not well. I appreciated his work and recommendations. I highly recommend him for mold inspection and documentation. Very thorough.
Nancey S.
Sep 2019
They are very responsive.
Claude R.
Jun 2019
They allowed dirt and toxins to be sucked into the system. I spoke to Mister Giles and Mister Lake and neither has followed up with me to see is the problem was resolved.
Response from Preferred Environmental Solutions, Inc.
"Mr. Russell, I apologize for the inconvenience; but, this is the Dothan/Tallahasse Branch. All we did is inspect your home; and, provided you with a protocol; and, that is why we ask for a rating. We had nothing to do with any dirt or toxins to be sucked in your HVAC System. Mr. Lake and Mr. Giles are out of the Panama City Office; and, I believe they are aware of your situation. Thank you, Allen Roach."
Charles R.
May 2019
Very professional.
L B.
Feb 2019
Just try their service
Nellie P.
Jul 2018
They were very professional thorough, and understanding.
Bob M.
Jul 2018
Even though we know by the smell in the house and our reaction to allergies the report came back as no problem with mold. We have no clue as to what to do to solve the problem.
David B.
Jun 2018
I was having an air quality issue that involved and extremely large amount of an unknown black particulate that was noticeably visible on the interior walls of my home and clearly visible in my AC return air filters that had been installed for only about two weeks. Even thou I had replaced both my home air conditioner and duct work in January of 2018 I had the AC company return and confirm that the duct was clean and the AC System was not contributing to any issues. At that point I contacted Preferred Environmental Solutions to take air quality samples that I hoped would identify my problem. After taking both samples and one of my extremely black return air filters with them for analysis I remained out of my home awaiting their report. When the report was sent I noted that it did not include any reference to the identity of the unknown black particulate or that the filter had even been used in the testing procedures. Even though an invitation was given to ask questions, after two unanswered attempts by my wife, we recognized that we would probably have to accept our financial losses and try and find another environmental company that had the expertise necessary to help us resolve what remains for us an unhealthy environment to live in.
Response from Preferred Environmental Solutions, Inc.
"This is what really happened: We did conduct an inspection with testing; and, three (3) air samples were taken for Mold. The air samples were sent off via FedEx; and, the laboratory analyzed the samples accordingly. We had received the report on the "air samples" on June 4th. On June 5th. This customer received this report along with any recommendations regarding the outcome of the report. The sample for the "filter" took longer for many reasons; and, one of them was due the process of determining another issue beyond "mold". Once we had received the results from the laboratory, we had sent the results to Mr. Brantley with detail information of the results with recommendations. Mr. Brantley claims his Wife had attempted to contact us via phone; however, none the Associates in our Company could find a voicemail recording from Mrs. Brantley; or, for that matter, from Mr. Brantley. Also, Mr. Brantley was only invoiced for three (3) samples - not four; which, means the sample for the Filter was at no charge. The Brantleys did receive the information they had requested; and, properly received services as required even at a discount. Mr. Brantley was clearly informed the filter sample would be take longer to get the results; and, he should have realized that we were not yet done. Being impatient causes uncertain actions; and, this review is the proof. Even after they had received all the information they had requested, neither Mr. Brantley nor Mrs. Brantley would answer the phone to comment on why they had applied an erroneous review. This is blatant disrespect to our Company; and, the individuals who strive to ensure each Client is personally provided with best service we can offer. Thank you, Jim Giles - Owner of Preferred Environmental Solutions, Inc."
Lourdes S.
Feb 2018
The only reason I did not give a "5" was because I was told I would have the result by Wed. and had to track them down the following Mon. for the report. After a call, it was sent immediately.
Response from Preferred Environmental Solutions, Inc.
"Usually, reports come in the next business day; however, the Labs sometimes do not receive the samples the next business day due to FedEx having issues with the transport of packages from their Memphis Hub (Southern Region Main Hub) to their distribution Hubs throughout each state. As you know, Memphis is in Tennessee; and, here lately they have been issues with weather regarding snow & ice that closes airports or hinders flights. This is something we can't control. Thank you, Jim Giles - Owner of Preferred Environmental Solutions, Inc."
Pauline F.
Feb 2018
no comment
Rodriguez J.
Jan 2018
Mike was very professional on time even early. Sent me results in email for earlier convenience.
Jabari G.
Jun 2017
Prompt and professional. Honest and on the consumer's side!
Shawn W.
May 2017
Toxicity and Mold Removal
The Preferred Environmental team was great. They scheduled the services quickly and were always professional. I am very glad that I hired them and know that they will stand by their guarantee and service!
Natalie P.
May 2017
Krys and Charlie were very thorough and professional. Also very nice to deal with. Servpro was a lot more expensive, charging 250 just for coming to Apalachicola, then double the cost per vent. Extremely happy to have clean ducts.
Tomeka L.
May 2017
Great job and on time. I did not have to wait all day and the service was completed rather quickly.
Ramesh C.
Apr 2017
Good work with built-in cabinets.
Douglas W.
Apr 2017
Both Mike and Jessie were skilled workers and displayed same in performing the work.
John M.
Apr 2017
Toxicity and Mold Removal
We paid for a mold test - the check was cashed but test results were never provided. Email and phone calls went unanswered.
Margaret B.
Apr 2017
Quality of work was good, he seemed to know what he was doing. Called, said he forgot something at home and arrived an hour late. He and girlfriend were dressed in long, baggy shorts that I felt were inappropriate for presenting a professional representation of the company. He did a good job and other than being very talkative, he worked very hard. He did not do unnecessary cleaning and did not charge me for it which I really appreciated.. I would use this company again.
Ann K.
Feb 2017
Kathy M.
Feb 2017
They are extremely knowledgeable when it comes to offering solutions and options, for every price range. Appreciated the professionalism and honesty. I would not hesitate to call again for any questions or problems regarding the air quality and safety of my home environment.
Mick A.
Dec 2016
We just started this process so it is too early to provide this survey
Samique M.
Oct 2016
I can say how great this service was. My ducts were so filthy as it seemed the previous owner hadn't done much in the cleaning department. However, my ducts were cleaned and deodorized and I have had no complaints on air quality at all since. He really went above and beyond the call of duty and carefully explained everything and its implications to me.
Edwin N.
Sep 2016
Toxicity and Mold Removal
The representative went above and beyond to assist us as he performed is responsibilities
Licensing
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FAQ
Preferred Environmental Solutions, Inc. is currently rated 4.4 overall out of 5.
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
Sunday: Open All Day
Preferred Environmental Solutions, Inc. accepts the following forms of payment: CreditCard
Yes, Preferred Environmental Solutions, Inc. offers free project estimates.
No, Preferred Environmental Solutions, Inc. does not offer eco-friendly accreditations.
No, Preferred Environmental Solutions, Inc. does not offer a senior discount.
No, Preferred Environmental Solutions, Inc. does not offer emergency services.
No, Preferred Environmental Solutions, Inc. does not offer warranties.