DIAMOND TITLE AGENCY INC

There was a total lack of customer service and partnership with me, as the seller who was paying for their services. Pat was completely rude and unprofessional in handling our closing and instead of proactively working with us to try to make things right, her customer, she repeatedly pointed back at us to blame for the issues. Had more clear and timely communication been offered by Pat and the staff at Diamond Title earlier in the closing process I sincerely believe the issues we encountered at closing could have been avoided. This was by far the worst experience I have EVER had with someone I paid to do a service for me. I literally left their office frustrated and in tears from the lack of understanding, compassion or professionalism that was shown to us during our closing.

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I called them up and asked about their service and fees and liked their answer and hired them to do our closing.  They did excellent job.

Mark Stockdale was vey responsive, easy to deal with via email or phone, and prompt.  He was recommended by the realtor, and I found the experience to be very pleasant.