Brown Heating and Cooling
About us
Brown Heating & Cooling, in Palmetto, Florida has an A+ Rating from The Better Business Bureau and numerous 5 Star reviews across many online platforms. We are committed to achieving excellence in providing outstanding customer service. We are one of the oldest and most reputable Heating & Air Conditioning Contractors & Plumbing Contractors for your complete HVAC and plumbing needs needs in the area and look forward to serving you. Additional Phone - (941) 722-2653 License Number - CAC1821342 & CFC1431311
Business highlights
Services we offer
Plumbing repairs, faucet replacements., leak repairs, sump pump installations, toilet repairs, water heater repairs and installations
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 42% | ||
| 26% | ||
| 0% | ||
| 0% | ||
| 32% |
They said the unit needed to be replaced. I was dumb enough just to go along with the program. Finally it occurred to me to see when I bought this thing but they just hauled it off. It was still under warranty. I called them and told them I wanted them to give me a credit. They refused to do anything. Their pricing was pretty high. They came right out. I don't think it was very professional to do that.
We decided to caution people from using this company due to these problems. Our time for inspection on this unit is up and Browns called my husband to inform him inspection is due. He explained we no longer had the unit and would like the cost of the yearly inspection back. They said it was too late. He also told the person how upset he was about this whole incident.
Today we received another call from Browns on my phone and I had my husband answer. He went through the whole story again and asked them to take us off their phone list.
The previous owners purchased a U/V Kit in Feb. 2013 for $799 then were charged $389 the next year for a U/V lamp and kit in Dec. 2013. The technician could not explain why they were charged twice within 10 months. We have kept all of the previous owner's paperwork.
I would caution everyone against using this company -- especially seniors -- unless you question everything. We figured we did not want to be taken advantage of and got another company who came highly recommended for being honest.
We did not get our yearly inspection money back. I just hope they take us off of their phone list.
Thanks to our installer, John who was very friendly & very knowledgeable everything went smoothly. John was patient with my husband I while he showed us how to use the new AC system. A few days later, the county inspector came to inspect the installation & to verify the system was working properly & he told us that everything passed with flying colors.
We are very please to say that our new unit is cooling perfectly & we actually just received our FPL bill & our bill was $108 less then the previous month. Its great to know that the new AC system will pay for itself.
We highly recommend Browns Heating & Cooling!!!!
After the installation I noticed that one of the refrigerant lines at the compressor was badly kinked. When I called them up they said I kinked the line. I sent them an email with a picture saying is this work acceptable. Then then sent a repair man and he said this was shoddy workmanship and blamed it on his partner. The coolant lines in the attic were all damaged with slices in the insulation exposing the copper liners also they left all the old copper lines in the attic. When I called and wanted to talk to the owner they said I could not talk to the owner he just took emails. So I sent him an email which he never answered or removed the piping or repaired the tubing insulation
My yearly service was fine but the serviceman tried to sell me a surge suppressor saying the incoming voltage was to high an could burn out my unit .I asked him if that is true why didn't they match the newly installed ac unit with the proper voltage. He did not have an answer. When I told him I am a former electrical contractor and engineer and the incoming voltage was quite normal which I made him prove my checking it with a voltmeter. He did not have an answer .
On the replacing all the ductwork, I paid extra to have R8 insulation, in lieu of, R6. While they were installing the new Junction Boxes I noticed that they were using R6 material. When I confronted the installer they said that they do not make Junction Box material in R8. I came back with my tablet and showed him that R8 is a common material. They immediately removed the old boxes and got R8 insulation
Recently I went into the attic and noticed some of the ductwork I told him to tie up better was not done .
You have to wonder what else was not done or done improperly.
I could not recommend Brown to my community.
Not only did the technician arrive on time he was early and it was actually the owner of the company.(impressive)
After a short inspection of the unit Dale found a wire had shorted out from vibration and rubbing against a coil that in turn blew a hole in the pipe, shorted out the exterior breaker and leaked out all the freon. Dale explained what had happened step by step so I could understand and then he replaced the breaker, welded the blown pipe, fixed and secured the burnt wire and refilled the freon.
By 6:30 that evening My old dog of an a/c was blowing Cold Cold air!!! Brown heating and cooling had given my old unit a new life and me a chance to save up for a new one.
I will recommend their services over and over.
P.s. If you are reading this Dale thank you once again for your great service,kindness and honesty.
Sincerely,
Melissa Turner
"My name is Phil and I am the new Marketing Director for Brown Heating and Cooling. We have expanded our exposure on Angie's List and want to insure that our customers are always satisfied. Having reviewed this incident with our Service Manager, here is our side of the story. Travis went on Service Call 11/01/13 and repaired the unit for a total cost of $314. The unit was running and we don't have any record of a Service Call being ran on 11/15/13 and our Service Manager said he didn't try to sell [Member name removed] a new unit. If [Member name removed] has paperwork showing a quote on a new unit, or a copy of the invoice from Nov. 15th, I would love to take a look at them. We at Brown have a 100% Satisfaction Guarantee and want to make things right. Thank you for your time and [Member name removed] can email me over any paperwork or questions he has at [email protected]"
Licensing
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