J&V Residential Services, Inc.

We hired Jorge/Luis for a roof repair from recommendation of our neighbor. They arrived an hour late on a Saturday. Jorge does not speak English so son Luis has to translate everything. We showed them the leaking roof under the roof and on top of the roof. They claimed we had 27 tiles broken, which was a lie because we just had a 4 point inspection done. They said $40k for a NEW ROOF. We saw one leak they said they had to repair two, at $900 a spot. They removed tiles, broke tiles and wanted to charge us $12.50 a tile. They removed tiles, put tar on our roof in two places--DID NOT REPLACE THE WATER BARRIER PAPER and supposedly replaced the tiles. 2weeks later our roof is leaking in same spot. I called them and they said its all new leaks...none of these are covered. New roofer came out, we have now big holes where water is pouring in where Jorge broke corners off of tiles. He didn't put tiles back where the two roofs meet so water has been just pouring into my house. They did not slide the tiles back up completely so now water is just coming in everywhere. DO NOT LET THEM TOUCH YOUR ROOF. We now have to pay someone else to fix the damaged they caused probably to get us to buy a New Roof from them.

Great communication letting us know when they will arrive. We really appreciated their promptness in fixing our roof leak. They took photos before and after and the prices was surprisingly reasonable. I would definitely recommend them.

Showed up on time, quoted price before coming, excellent job would hire again.

They were very professional in their work and completed the repairs to my tile roof in a timely manner. I would hire them again.

They were very professional and finished the job in a timely manner. They were very thorough! I would hire them again!

Jorge is deplorable and his company, J and V Residential Services, Inc., should not be trusted. I feel I have been taken advantage of in a profound way. Demolishing a whole home, like I needed, is obviously a big job but it should not take *3 MONTHS* to arrange. (A different company arranged the job in a week and 2 days of work.) I paid them $5,000 initially and then a second $4,500 deposit when they said that they were almost ready to begin. After the second deposit they went radio silent until eventually I found out he had gone on vacation to Cuba instead of starting my very overdue project. I demanded a full refund, even took them to court about it, but they managed to hold on to $5,000 because of an overpriced invoice with service charges for travel, permitting, etc. in excess of $150 per hour! They did not even actually secure the permit! Stay away from them or else they are liable to rip you off too!

They kept their schedule communicated clearly and did very good work

Fast response and repairs were completed quickly. Quality of work is excellent.