Kitchen and Bath Remodeling, Auto Service, Cabinet Making
About us
Palm Harbor Kitchens specializes in bringing you the best Value in kitchen and bath cabinets. Most of our products are available in 2 weeks or less and some as soon as 7 days.
Business highlights
12 years of trusted experience
Services we offer
Kitchen and Bath cabinet design. Cabinet assembly.
Services we don't offer
We work to give you the best possible product for the money. We do not install cabinets, but, do work with many licensed contractors.
More than a year later, our kitchen is still not done. Why? Because the owners, who hired a con man and stuck us with the bill, refuse to order one last cabinet because, while we paid over a thousand dollars in overcharges and refuse to be gouged for hundreds more, they are holding us hostage. They deliberately shorted us on trim. They miscommunicated costing us hundreds more in contractor fees. They outright lie. They refuse to respond. Now we need one cabinet to finish. We offer to pay in advance. They promise they will price and place the order and never do. So they are simply petty passive aggressive, horrible people. We make a point to do business locally to support our neighbors. Mostly we are rewarded with good value and excellent service. Then, there are miserable, petty, small people who are best avoided. And you should. They are dishonorable. They lie. They give every local business a bad name. They should be ashamed.
Description of Work: Full kitchen cabinets
Rating Category
Rating out of 5
quality
4.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$14,000
Response from Palm Harbor Kitchens LLC
[Member Name Removed], Our last sale to you was for materials that you needed because the design was changed during installation. We also supplied items free of charge to make that revision work out. Prior to the delivery of the second order, you notified us that you did not intend to pay the balance due on the materials. We delivered the order anyway without receiving the balance in order to be done with the sale. At that time, we had honored our commitment to give you the materials you requested. We had hoped that that order was what you needed to be satisfied but, recently you came in and asked for more cabinets and parts after your plans changed the design again. We also heard from the factory that before you came back to us you had approached them directly for materials and were told that you couldn’t buy direct and needed to buy from an authorized dealer. So, returning to us to get what you wanted, you offered to pay in full, in advance as you understood your last behavior would make us leery of doing business again. However, that wasn’t the real reason we will not go further. Prior to our original delivery of your cabinets, I happened to walk into my wife's office and witnessed her on a phone call where she repeatedly recanted that “all she could tell you is the truck is scheduled for tomorrow and we would get the cabinets to you ASAP”. She didn’t say that just once, but over and over until you had her in tears. I watched you torture her for no reason. You know that event is true because I confronted you face to face while we were placing your second order that if you ever did that again you would have to deal with me. You then apologized to me but, not my wife. Now you’re working on a smear campaign in order to get us to capitulate to your demands for an additional order. We will not trade order for your redesign in exchange for you removing your review. I will let your scathing review stand and I will wear the one star as a badge earned protecting my wife and company. Dave
Janet A.
04/2017
5.0
home remodeling
+ -1 more
It about 8 weeks to get in the cabinets that we ordered.
Description of Work: Ordered kitchen cabinets from them.
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*Contact business to see additional licenses.
Service Categories
Kitchen and Bath Remodeling,
Auto Service,
Cabinet Making
FAQ
Palm Harbor Kitchens LLC is currently rated 3 overall out of 5.
Sunday: Closed
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Saturday: 10:00 AM - 2:00 AM
Palm Harbor Kitchens LLC accepts the following forms of payment: Check,Discover,MasterCard,Visa