Certified Clock & Watch Shop

Never got their estimate for the service.

They were very professional.

No problems.

Extremely professional service done in a timely matter.

absolutely perfect

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I thought it was a little on the high side. I've never had a cuckoo clock worked on so maybe its a fair price. I wasn't overwhelmed with their service. I would go back if my cuckoo went wrong but there isn't a whole lot of areas for me to go. This was the first time I ended up using them.

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Watch was dropped-off on 22 May for repair/servicing. After 2 visits and 3 phone calls the watch was picked-up on 8 July without having been serviced. It's unclear if the shop doesn't do watch service/repair or there was just more pressing work they were doing. Regardless the lack of follow-up and customer service will preclude me from using that shop in the future.

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While Certified Clock did acquire the motors and replaced them within a few days of receiving them, the time lag between drop off and pick up and the lack of communication is what I dinged them on. I dropped the clock off on 03/24/15. I called on 03/27/15 and George (the owner) they said it seemed to be working fine. I explained what was happening again and he said he would get back with me. I called on 04/02/15 when I had not heard back and George said the clock started doing what I told him it was doing about a half hour after I had called and that he had a call into Howard Miller to see if they had the motors available (because this was an older clock). I called back on 04/07/15 and was told the parts had been ordered. I called back on 04/17/15 and the gentleman who answered said that some stuff came in from Howard Miller, but he wasn't sure if my parts were in or not and George was out on a call. He would call me back later. I called again later that day and was told that my parts had not come in yet. On 04/22/15 George called me and said the clock was ready for pick up. I had to initiate all calls up to that one, which is why I gave a poor score on responsiveness and punctuality. George was always nice, friendly, and professional, as was the other gentleman, but responsiveness is definitely lacking a bit.

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We are new to Florida and were very leery about taking our family heirloom wall clock to just anyone. My Grandfather built this clock 40 years ago and it holds a lot of sentimental value. Based on Angie's List referral we chose Certified Clock Shop. I dropped off the clock and instantly knew they would take great care of the clock. Their attention to detail and delicate handling of the clock put my mind at ease. They called a few days later with a quote for repair and the clock was ready a week later. I picked up the clock and was thrilled to see the clock working perfectly, and I had a watch battery replaced. The clock is working beautifully and we are am thrilled.

Went well, George came out to the house, looked things over made his recommendations. We had the clock repaired and service within a week.

I dropped off the watch and explained the problem (above). The repair person (Norm) checked the watch before I left to determine the extent of damage and needed repairs. Within about 2 hours I received a call notifying me that the repair was completed. I promptly picked up the watch and was very satisfied with the result of the repairs. I would recommend this service shop to anyone needing work done on their watches or clocks. The repair was $15 and the watch battery $9, very fair price for this service.

Nice people to do business with. I was impressed by two seperate things. He carried the clock out and made sure it was safely in the vehicle. I asked how often this old clock should be checked. This is the real test sometimes. He said only if it starts losing or gaining time. An honest clock man Thanks...