Find top-rated Pros in your area
Enter a zip code and get matched to businesses near you.
Capital Millwork, LLC
Deck or Porch - Build or Replace, Doors (Interior) - Install or Replace, Metal Siding: Install or Completely Replace,
About us
Offering Cabinet and Door Hardware, Custom Wood Doors, Fiberglass Doors, Steel Doors, Sliding Glass Doors, Interior Doors, Windows, HVHZ rated Windows, Mouldings, Stairparts, Columns, Wainscotting, Decking, Hardwood, Bamboo and LVT Flooring, Hurricane Shutters, Bath Hardware, and more for Do-it-Yourself or professional installation.
Business highlights
16 years of experience
Services we offer
Showroom or In-Home complimentary evaluation and estimates for your project.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
3.86 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 67% | ||
| 0% | ||
| 0% | ||
| 17% | ||
| 17% |
Showing 1-6 of 6 reviews
Nick M.
Oct 2022
Terrible very deceitful people, I would not recommend using them.
Response from Capital Millwork, LLC
"Once again we are sorry for any misunderstanding. All of the detailed specifications were presented multiple times. Written correspondence, formal quotes and shop drawings were provided via email before we received your approval and deposit payment to proceed with the custom door order. Unfortunately, we are unable to include those documents in this response. We brought in the materials as promised. They are awaiting your final payment and delivery approval. Then, you will be able to enjoy the quality product you requested. We look forward to hearing from you in person so that we can work toward an amicable resolution."
Julia P.
Sep 2020
Everyone we worked with was professional, friendly, knowledgeable, and so easy to work with. Their work product was outstanding. They treated us and our home with respect and were hands down the cleanest workers to ever step foot in our home. A pleasure from beginning to end. Highly recommend.
Response from Capital Millwork, LLC
"Wow [Member Name Removed]! Thank you so much for the positive and amazing review. Your review and business is greatly appreciated! Please let us know if we can assist you in any future projects! Thank you, Capital Millwork"
Phyllis S.
Jan 2019
great also order some kitchen knobs and crystal door knobs
Cal W.
Sep 2014
Josh and Bob arrived on time, surveyed the installation issues and Josh completed the job in three hours. The work was done in a professional manner and the installation was superb. Very pleased with the results and would use again. Highly recommend.
Robert S.
Jul 2014
The double entry lock set did not fit our door. We used a professional locksmith to do the installation. While the lock set required a 5 1/4 in. distance, our predrilled holes were 6 inches on center. The locksmith could not find a workable solution for the difference in measurement.. We took the set back to Capital Millwork for a return to the manufacturer. The salesperson informed us that there would be a restocking fee (she did not know the amount) and the return shipping fee. She also told us that she would call us to let us know what the restocking and shipping fee would be.
There was never a phone call. When we checked our credit card statement, we saw that we were charged 31% of the original purchase price for shipping and restocking. As stated, the salesperson did not know what the restocking fee would be. That being said, 31% is outrageous. We have never dealt with a supplier that charged that much. Neither have we ever dealt with a retailer that did not know a restocking fee. We feel we were and quot;fleeced.and quot; Capital Millwork can be assured we will not be dealing with them or purchasing an Emtek lock set anytime in the future.
There was never a phone call. When we checked our credit card statement, we saw that we were charged 31% of the original purchase price for shipping and restocking. As stated, the salesperson did not know what the restocking fee would be. That being said, 31% is outrageous. We have never dealt with a supplier that charged that much. Neither have we ever dealt with a retailer that did not know a restocking fee. We feel we were and quot;fleeced.and quot; Capital Millwork can be assured we will not be dealing with them or purchasing an Emtek lock set anytime in the future.
Response from Capital Millwork, LLC
"We were unaware of any concern on the behalf of the homeowners. In fact, we understood they were quite pleased with our willingness to accept the product return without issue. It is unfortunate that the home’s original hardware dimensions are not standard and that the homeowner did not determine that until after the purchase of the replacement hardware. Once notified of the situation, we immediately agreed that the hardware could be returned and discussed the options. First, the door hardware could be exchanged for a set that would work with the known dimensions. In that case, the vendor would not charge restocking fees and only the cost of return shipping of the unwanted product would be incurred. The second would be to return the set, but a 25% vendor restocking fee and return shipping charges would apply. He agreed to come in and discuss replacement options. Once in the showroom, there was no interest expressed in reviewing the alternatives. The customer decided not to exchange the product. The customer decided not to wait in the office while the shipping charges and final amount was calculated. Once determined, we applied the credit to his credit card as requested. We tried to make an unfortunate situation as painless as possible, and only conveyed the direct costs charged by the vendor."
DAVID R.
May 2013
He has great stock in the store. He was helpful.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Capital Millwork, LLC is currently rated 3.8 overall out of 5.
Capital Millwork, LLC accepts the following forms of payment: CreditCard
Yes, Capital Millwork, LLC offers free project estimates.
No, Capital Millwork, LLC does not offer eco-friendly accreditations.
No, Capital Millwork, LLC does not offer a senior discount.
No, Capital Millwork, LLC does not offer emergency services.
No, Capital Millwork, LLC does not offer warranties.