Arctic Breeze Air Conditioning & Heating Inc

I found them through a real estate management company. I gave them an A overall based just on the fact that we called them one day and they were willing to come out the next day. In Florida it is hot every day and everybody's air conditioning must be breaking down but they just came out the next day. They were very nice, explained everything to me and showed me where everything was. The work they did was good. I have been using them since February of 2014.

Arctic Breeze Technicians removed old Air Handler Unit from hall closet and removed old outdoor unit.  They then installed new heat pump system:  Installed new Air Return Grill Housing and filter in Hall Ceiling inside house - Installed new American Standard / Train Air Handler in Garage - Installed new ducting in attic - installed new Outside compressor evaporator Unit - installed coolant heat exchange tubing from Outside Unit to Air Handler - Installed required Electrical Connections and wiring thru their Breakers Electric, their Electrical Sub-Contractor - Installed Condensation drip Tubing from Air Handler to outside Garage.

 I purchased the Arctic Breeze labor insurance plan for new systems they install.  It will pay labor costs for equipment breakdown - the plan  covers 10 years labor cost($750) and the manufacturer covers 10 years parts cost - the plans are transferable to a new owner of my house if I sell it as long as the plan is registered in the new owners name within 60 days after settlement date. There is a small fee to transfer the plans to a new owner ($60 paid by me in advance for manufacturer parts transfer fee) - (so new owner does not have to pay this fee) I do not plan on selling at this time - but good to have as a selling point just in case I want to sell in the future. To insure the equipment manufacturer will honor their 10 year warranty one has to pay the yearly Maintenance Fee (Currently$75) and ensure you keep the paperwork to prove your annual services. Arctic Breeze will have these records - but it is always good to keep your own hard copy or electronic records.  Probably because this Labor Insurance plan was new to Arctic Breeze at that time - I did research and contacted the Insurance Plan on my own to speed up the process in getting the required documentation to ensure I will be covered in case there are any problems.  I also contacted the American Standard / Train Manufacturer to ensure the required documentation of 10 year parts coverage.  I confirmed on line that I was registered properly for each of the plans - parts and labor.  NOTE:  Ensure you are registered via the internet on line at the Manufacturers Web Site and if you purchase the labor coverage - Labor Insurance Coverage Web Site.    I did not register in time in December 211 for my primary home the Inverter Heat Pump (Diakin Brand) and their web site said I was not covered as I did not register within the first couple of months after purchasing the unit..  BE CERTAIN to check you are registered at the manufacturer web site AS SOON AS POSSIBLE after having a new heat pump system installed and print out or save a electronic copy for your records.  DO NOT Assume the installer will do this for you. (After phoning DIAKIN and reviewing the fine print warranty parts coverage - I should be covered for 5 years but not the 7 years parts coverage I would have in place if I had registered in time.)

Arctic Breeze did not have a Labor Insurance Coverage Plan I could purchase on my older heat pump system at my primary home due to the age of the system they installed when I found out on 29July2015 about the new Labor Insurance Coverage they now sell.  Arctic Breeze now sells a labor insurance plan that will pay labor costs for equipment breakdown - the plan I have for my other house that they put a new heat pump system into - covers 10 years labor cost($750) and the manufacturer covers 10 years parts cost - the plans are transferable to a new owner of my house if I sell it as long as the plan is registered in the new owners name within 60 days after settlement date.  There is a small fee to transfer the plans to a new owner ($60 paid by me in advance for manufacturer parts transfer fee - so new owner does not have to pay this fee)  I do not plan on selling at this time - but good to have as a selling point just in case I want to sell in the future.  To insure the equipment manufacturer will honor their 10 year warranty one has to pay the yearly Maintenance Fee (Currently$75) and ensure you keep the paperwork to prove your annual services.  Arctic Breeze will have these records - but it is always good to keep your own hard copy or electronic records.

We just moved to Palm Coast and it was our first night in our new home. At 3:00 a.m. my wife and I both woke up sweating. The A/C had failed and was not cooling at all. I waited until 8:00 a.m. and called a well-respected local HVAC company. I was told 2:00 to 5:00 was the best they could do. It would be 95+ degrees by 2:00!  I found an Artic Breeze sticker on the indoor unit and called them. We had a tech here before 11:00 a.m. He diagnosed and replaced a failed capacitor with 30 minutes, but also showed me how all of the insulation inside the air intake duct had collapsed and the system was sucking warm air from inside the wall behind it.

Today, a crew came back and repaired all of the duct work and did complete preventative maintenance on the entire system. They found additional problems with the air intake, but they fixed them and held to the original estimate of $450.00. It's running great now thanks to the guys at Arctic Breeze and I'm as cool as a cucumber.

I purchased a service contract so we will keep the equipment clean and running up to specs. This is a great company with techs who do a great job at a fair price. I will be a customer for many years ahead.