PGA POOLS

unknown

I called Sunday night and he was out first thing Monday morning.
Very professional and knowledgeable.
He will now do all our pool work.

Tim came out a week prior and helped to get our pool running smoothly. We knew our pumps were in bad shape and he cleaned the pool, got the pumps running better and explained how the pool filters and pumps worked. He didn't even charge for the first time he came out knowing he had to come back! Very honest!

I felt very confident he knew what he was doing. I also felt he wasn't going to upsell me on things I did not need. He went straight to work the day the parts came in and had our pumps working better than they have in years.

We now have PGA Pools doing our weekly maintenance on the pool also.

This is a jewel of a company. Fair price, speedy response and honest work.

We are in need of a heater soon too and I will ONLY trust PGA Pools to advise, order and install our heater.

unknown

Prompt, knowledgable, very meticulous and explained things very well. Excellent work.

My pool pump wasn't working suddenly.
I went out, pulled it apart, cleaned the impeller, and put it back together.
It still didn't work.
I called "Bill" at PGA Pools, expecting to schedule a service call.
He said "go take the cartridges out of the filter, and try running it that way before we schedule an appointment. I'd hate to see you spend money when you don't have to."
I took his advice, tried it, and it worked! All I needed was some new cartridges.
Thanks, Bill. I'll refer PGA Pools any time!

Tim was helpful and priced fair. He was able to install our heater very quickly, which we appreciated. He gave us three options and price points and brochures on each. This was helpful in making our decision about which model to choose. He was communicative and, as I said, helpful (we are new to the pool ownership thing and had a lot of questions).

excellent

We purchased a home in which the pool and spa had not been used or serviced for some time. I called Tim Rice on Saturday and he came over within 20 minutes. He diagnosed the difficulties and recommended the most cost effective means of repair which included removal of old equipment and the replacement of 2 motors and addition of a new air switch. Tim returned promptly on Monday and installed the new equipment, tested out the heater (which proved to be working) and cleaned up the area. His charges were reasonable and he probably saved me several thousand dollars at the same time. Great job!

It was a good experience.
I paid $312 for the job, start to finish. The pool place in Jupiter I called for an estimate told me it would cost $519.
I called PGA pools. I told them I needed a new pool pump motor. They asked me the horsepower of the motor. I told them to hold on while I went and looked. It was 1HP. They said it would be $312. One of their technicians came out while I was at work, fixed the pump, sent me a bill and it was done.
No muss. No fuss. Just the way I like it.

We called Pga Pools when our pool pump suddenly quit working. They were able to come out the same day (actually within a couple of hours!) He diagnosed the problem and determined we needed a new motor. he had one with him and installed it and was done in about 45 minutes. We will definately call them again if needed!

Had a problem with my Pool Pilot. Called PGA Pools and got a call soon
after from Tim, the owner. He came out the next day while I was not
home to check the unit and we later spoke about the solution to the
problem. Told me he could be out in two days to replace the unit and
gave me a price. He showed up on time and finished quickly. Tim then took the time to explain how the unit worked. The bill
came in exactly as we had discussed. Would highly recommend this
company.

We are delighted with their responsiveness, quality of work, follow-through, courtesy, professionalism, and price. Have purchased our pool chemicals from PGA Pools for years and always appreciated their courtesy and helpfulness. Now we'll be turning to them for any future repair work as well.

Tim was able to come in next day and right on time. Came back a couple of days later to take care of yet another problem. Again, right on time and super courteous which in our experience as transplants in FL is not happening frequently in this corner of the world. Charges were reasonable too.

He shows up on time and very confident when dealing with pool repairs.

Tim, the owner, called me right back, set the appointment for a couple days later, and walked me through the products he offered. I went with his suggestions and he showed up exactly on time, installed everything perfectly, showed me how to operate the system and off he went. Pretty much exactly how I'd want any transaction to go. I plan on buying a heat pump pool heater from him soon. UPDATE: got the heat pump, excellent installation, good deal, great heater. Very pleased with my experience with Tim and PGA Pools. Highly recommend!

Best weekly pool cleaning service I have had in 8 years. Also, the owner has a pool supply store in Palm Beach Gardens, FL (on Northlake) if any supplies become necessary.

They arrived promptly as scheduled and reviewed the status of the entire system. He found several settings that were incorrect and quickly brought the system into proper operation. Most importantly, he seemed to know exactly what he was doing and conveyed a sense of professionalism.

Bill offered to walk me through removing the motor to bring it in and he would replace it. I removed it, took it in, and Bill fixed it up. I returned home and installed the new motor on my pool pump and it works perfectly. Will definitely use PGA Pools for service again in the future.

We are pleased with their service. They seem kind and helpful.

Prompt response to request for service. Reported it on Saturday and Tim called on Monday morning, then arrived within a couple hours. Very polite.

He was apologetic for taking longer than he expected due to the differences in our pumping system compared to more modern installations. He was able to locate the problem and fix it.

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I am over all satisfied, and he has been excellent so far.

They were on time. They did the job well and were inexpensive. Everything went fine. I would recommend them.

He diagnosed the problem, explained to me in detail the various options and approximate cost of each option. He installed a new timer and ran the pump to make sure everything worked. He then discovered a couple of leaks, so he replaced a couple of valves and removed and replaced some silicone around the pump. He told me over the phone that a service call would be $75 per hour. He was actually there for 65 minutes, but still only charged me the quoted price. He was very honest and clearly he was very knowledgeable.