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The Water Man
Hot Tub or Spa - Repair or Service, Plumbing for a Remodel or Addition - Install, Faucets, Fixtures and Pipes Repair or Replace,
About us
We are a full service water company serving Brevard since 1987. We do new installs as well as repair work on older units. We specialize in Fleck and Autotrol brand systems. Also pumps and pressure tanks. We can help treat hard water stains, tannic acid, iron, sulfur, drinking water, and more! Check out our show room!
Business highlights
38 years of experience
Services we offer
Water Consultants, Water Filtration & Purification Equipment, Water Softening & Conditioning Equipment & Service, Water Treatment Equipment-Service & Supplies
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.725 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 92% | ||
| 0% | ||
| 0% | ||
| 4% | ||
| 4% |
Showing 1-25 of 25 reviews
Jimmy B.
Apr 2019
Service call because water was salty. Tech smoked in my garage without asking. Replaced head on pump and racked up a $400 bill and said "it's standard procedure" to do it without asking. He got mad and stomped out to end of driveway whining on phone to store. He came back to get his stuff. Gave me no info without me asking. Left parts of system on floor broken. Did not replace cover to match new head. Said to let system finish running, got paid with check & left. 4 hours later we discovered he left outside water hose running full blast. System was not fixed. 2nd service guy came out and said we didn't have enough salt in system despite us telling him it used 80 lbs in 3 days. Left without fixing anything. We give up. The store personnel are polite but no one seems to be in charge of the tech/service guys. We had bought several thousand dollars of equipment in last 3 years and would have replaced this older part of system as well if we had been given any info or customer service at all. I would not recommend them ever again. Huge disappointment
Brenda A.
Feb 2019
awesome . went to house performed work called later made payment over phone.
Leon D.
Jul 2017
friendly when I first stopped in the shop
installers came to check my system
friendly when installed
installers came to check my system
friendly when installed
Chuck C.
Jul 2017
Overall, definitely an A. I've dealt with him in the past and it's always been good. Just from past experience. On price, it would be an A. On responsiveness, very responsive they're there the next day. Oh yes, I will use them again.
Judith C.
Mar 2017
The service man came promptly and found that something in the timing mechanism had jammed. He took time to show me what had happened so that I could fix it if it happened again. He also replaced some of the worn parts so that the system would continue to work well. I asked if he wanted to add salt with this visit, but he said I should let what was in the bin get finished and then refill. I will call them again.
Daisy Y.
Oct 2016
unknown
Response from The Water Man
"Thank You for your feed back! Glad we were able to help you"
TERESA B.
Jul 2016
Fred is outstanding. He does a real good job. He has completely rebuilt our system twice. He has kept it great working condition. He saved us a fortune on the system. He wants to determine exactly what the issue is so he can be fair and save you money. I wouldn't let anybody else near my system.
Response from The Water Man
"Thank you for your feed back! We love to hear how our guys are doing out on their jobs."
John D.
Jun 2016
The Waterman has been providing monthly service to our home for more than three years. And has never missed a call, either for service or information. They have been entirely reliable, reasonable and dependable.
Heather G.
Apr 2016
unknown
Response from The Water Man
"thank you for your review!"
Juan C.
Jan 2016
Called late morning and within a couple of hours Craig was here with his assistant, we discussed different options and decided to just replace the pump and restructure the piping to compact the foot print of the water system, Craig was great and all went well. He will be my waterman from now on.
Response from The Water Man
"Thank You for your review! Let us know if you need anything in the future."
Sandra C.
Jan 2016
I'm very happy with the selection I made with the help of the employees
Response from The Water Man
"Thank you for your review. Let us know of anything we can help with in the future."
Michael H.
Jan 2016
They were on time for installation, product works well and service tech was help and answered all questions. Will buy from this provider again!!
Response from The Water Man
"Glad to hear you are enjoying the system and it is working well for you. Let us know if there is anything else you would need in the future. Thank you for your review."
Lorraine B.
Dec 2015
He is efficient, honest, and trustworthy.
Farrah K.
Dec 2015
It went great - he was right on time, and it was a Saturday, and he was very quick and professional. no hidden charges! Would use again.
Lori W.
Oct 2015
unknown
Response from The Water Man
"Thank you for your review! Glad we were able to get everything situated there for you now."
Carole F.
Oct 2015
The owner did the complete install with his helper. He was very professional and courteous and completed the job in a timely way. The cost was fair for the quality system components.
Response from The Water Man
"Thank you for your review! I'm happy to hear how great the new system is working for you. Let us know if you need anything in the near future we will be happy to help."
Linda M.
Jun 2015
unknown
Response from The Water Man
"Thank you for your review and your business. We look forward to assisting you in the future."
Matthew F.
Jan 2015
unknown
Anthony C.
Jan 2015
unknown
Barbara G.
May 2014
unknown
Chuck C.
Jan 2014
Craig The Owner and James His Tech Spent Between 2 and 3 Hours Trying To Save My Old Well Pump and Bladder Tank. Once I saw This Was Not Possible I Had Them Install A New Well Pump and Bladder Tank. Great Price For The Time That They Spent Trying To Repair My Old System. A Friend Of Mine Recommended The Water Man To Me. I'm Sure Glad That He Did. I Will Be Using The Water Man In The Future If I Have Any More Water Related Problems. Craig and James Answered All My Questions and Were Very Patience With Me. Thanks...Craig and James
Chuck C.
Jan 2014
Craig The Owner Of The Water Man and James His Tech Responded At Once To My Phone Call and Spent Between 2 and 3 Hours Trying To Save The Old Well Pump and Bladder Tank. This Wasn't Possible Because Of Various Problems With The Old Well Pump and Bladder Tank. At That Point We Decided Together That The Old Well Pump and Bladder Tank Needed To Be Replaced.
Craig and James Were Very Knowledgeable and Shared That Knowledge With Me. Any Question That I Had Was Answered and They Weren't Offended Or Put Off By Me Watching Them Or Asking Questions. A Friend Of Mine Suggested That I Use The Water Man For My Well Pump and Bladder Tank Problems. I'm Sure Glad That I Took My Friends Advice. I Will Be Using The Water Man In The Future If I Have Any Well, Well Pump, Bladder Tank, Water Holding Tank, and Water Filtration Problems.
Janis H.
Apr 2012
They said they would be here between 10-12. I called at approximately 11:30 because I had a contractor here replacing my patio, and their arrival was holding them up. I was told I was next. At approximately 12:30. two men arrived, one being Anthony, the only bright spot in this experience. I had previously spoken to him on the phone, sent him pics of the pipes going underground, the tank and pump.
They replaced a piece of pipe on a pipe for the old well system on my property (I now have city water) to move a tank (I am assuming a water filtration or softening system) and the pump about 3' from its original location, so I could use well water to water my yard. The contractor who was here replacing my patio dug the hole exposing the pipes going underground, and was also the person who showed them where the well was.
They plugged in the pump, said it was making odd noises and didn't seem to be working. Told me it would be a minimum of $400 to replace the pump, and they probably had to dig a new well too (didn't give me a price for new well). They took the pump and water filtration tank with them, removed the piece they had replaced, removed their part and charged me $125. I am not exactly sure for what, as the only thing I ended up with was a leaking hose faucet so now I have to call someone else to fix the leak. Can't afford all this, I am a disabled widow on a small fixed income.
I thought $125 was very expensive for approximately 35 minutes, no results and no parts, and they took my pump and tank, perhaps to recondition them?
They replaced a piece of pipe on a pipe for the old well system on my property (I now have city water) to move a tank (I am assuming a water filtration or softening system) and the pump about 3' from its original location, so I could use well water to water my yard. The contractor who was here replacing my patio dug the hole exposing the pipes going underground, and was also the person who showed them where the well was.
They plugged in the pump, said it was making odd noises and didn't seem to be working. Told me it would be a minimum of $400 to replace the pump, and they probably had to dig a new well too (didn't give me a price for new well). They took the pump and water filtration tank with them, removed the piece they had replaced, removed their part and charged me $125. I am not exactly sure for what, as the only thing I ended up with was a leaking hose faucet so now I have to call someone else to fix the leak. Can't afford all this, I am a disabled widow on a small fixed income.
I thought $125 was very expensive for approximately 35 minutes, no results and no parts, and they took my pump and tank, perhaps to recondition them?
Response from The Water Man
"I'm sorry to hear you don't approve of what was done at your house, but please let me explain a few things. First, we give a 2 hour window for all calls being that we don't know for sure what exactly we will run into at calls before you. If he is behind because of an issue on a prior job there is nothing he can do to prevent that. If your appointment is between 10-12 that doesn't mean he will be at your house right at 10. We're sorry you did have to wait but it's out of our control. Next thing, like you said you are on city water now, not using a well for a long period of time can make a well go bad. We don't do the well drilling we have a referral company that we give to do that work so he isn't able to give you a price for a new well being he doesn't work for that company. Now about the $125.00 he still gets paid for his time and Anthony, this is a business, and like every other business even if you call them out there is still a charge for their time being at your house. Estimates are free, but here's the thing you didn't ask for an estimate you asked for the work to be done. So when they arrived they began the work. The equipment you had at the house had a seized up motor from being so old and not run for a while along with a blow bladder in the pressure tank. This is information he can only find out once at the house. He would not take equipment from your house unless you gave the approval of it to throw it out. Reason he does this is because the new trash program in the city they will not pick it up from you yard unless you call to have it removed. So if he did take it with him he was doing you a favor by throwing it out for you. We do not recondition old equipment because it isn't worth the time or money to do so, we simply throw it out. Our charges are as followed $65.00 service call charge plus parts and labor. From looking at your invoice you were charged for the service call and labor as well as the shark bite he had to use to connect the pipe together after he did move the line over for you so the cement could be poured. If you refuse new equipment like it was noted on your invoice because what you have doesn't work any more that has nothing to do with us. The price is the same for you as well as the next customer and that will never change. We pride our selves in being the lowest priced most affordable water treatment in town, and when we do this we are already giving everyone a discount on their services needed. Even on top our already low prices we still advertise with coupons for more off select services. I'm sorry your experience isn't what you expected and I do hope you would give us another shot with anything in the future we may be of assistant's with."
Ginger S.
Mar 2012
Showed up promptly and let me know exactly what he was doing. He was prepared with everything (parts, etc) that he needed. I wouldn't hesitate to call him to go to a property without me. Very trustworthy.
Response from The Water Man
"Thank you for the great feed back! Check us out in the Hometown News Paper for coupons for savings on future needs you may have. We appreciate your business!"
Linda N.
Jan 2011
They showed us 2 products, and recommended the least expensive, we appreciated their honesty in not trying to sell, sell, sell!. This was installed immediately for us. It has been over 1 month and we are very happy with the water. We live in the country and had rotten egg smelling water and it was brown. Now I can drink it!!! Thank you Waterman!! I would recommend them to EVERYONE!!!!
Response from The Water Man
"Thank you Member! You are very right we will not sell you something you don't need and we will always give you more than one option and what we best recommend for your needs and budget. Thanks for the great feed back!"
Licensing
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FAQ
The Water Man is currently rated 4.7 overall out of 5.
The Water Man accepts the following forms of payment: CreditCard
Yes, The Water Man offers free project estimates.
No, The Water Man does not offer eco-friendly accreditations.
No, The Water Man does not offer a senior discount.
No, The Water Man does not offer emergency services.
No, The Water Man does not offer warranties.