Find top-rated Pros in your area
Enter a zip code and get matched to businesses near you.
Next Generation Air & Heat Inc
Electrical Baseboard or Wall Heater - Repair, Central A/C - Install, Central A/C - Service or Repair,
About us
At Next Generation Air & Heat Inc., our technicians are trained to install a variety of air conditioning and heating systems. We also specialize in home efficiency, and we’ll help you select a system and supporting equipment that can provide you lasting results and energy savings. From high–efficiency heating and AC systems to zone control, we can help you find the solutions to all your home comfort needs. We install quality brands that we trust, and we provide 24/7 repair and a priority savings maintenance plan. Call us for your next service!
Business highlights
Emergency services offered
18 years of experience
Services we offer
Heating, air blown insulation, air conditioning & indoor air quality, duct cleaning, installation and service
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.8137 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 88% | ||
| 7% | ||
| 4% | ||
| 0% | ||
| 1% |
Showing 1-25 of 137 reviews
Angel D.
Apr 2020
Great Company. The tech was knowledgeable. The company sent out a picture and background information on the guy and that was very reassuring. No doubt would recommend this company.
Wanda H.
Mar 2020
Not good..will not call again. Upon him checking out the unit none of this was in the report. Mold in the air handler mold in the attic around the ducts. Wanted to fix one issue. At $2000+ second option from another company. Fixed all the issues and cleaned and sanitized for half the cost. Prices/rates are not good. If you write a bad review. They respond with nasty comments. Thats not how you handle business/customers.
Michele D.
May 2019
Tech cam out and told me it was blower mower after looking at system for 5 minutes. Which I already new, since it had gone bad !2 years ago. The blower motor is still under warranty, but the cost was going to be ~$600. For a part that is covered under warranty? When I questioned the price and asked for a cost breakdown, the tech said he doesn't set the price schedule and could not provide a detailed breakdown. He indicated the cost would cover his travel back to Melbourne to pick up the part and back to my house on merritt island again. No thanks. Seems like they jack up their prices. and expecting to get it, because people are hot and will pay it just to get their air working again. Not a good business model in my opinion and experience. I will never use them again. Competitor gave me a price under $200. And I had to pay him $79 to come out and tell me what I already new (blower motor). RIP OFF
Response from Next Generation Air & Heat Inc
"Hi Mrs. [Member Name Removed], I am truly sorry that you feel this way! Our customers are very important to us and it is never our intention to "rip off" anyone. The tech couldn't provide a cost breakdown because we don't charge hourly rates. We've chosen to go with flat rate pricing which means our customers don't have worry about the amount of time it takes to get the job done or to procure a part. We also offer an option, the membership which the technician offered to you, that would have offset the pricing and brought it below the price you paid the other company. By signing up for the Priority Member Service Agreement, the service charge would have been waved, a full tune-up would have been performed and the blower motor changed out and the $533 bill would have been reduced to almost $10 less than you paid the other company. In addition to saving money on this bill, you would have received a number of other benefits that would have made signing up well worth the investment. In fact, as a priority member, had we done the previous repair (within 2 years), this repair would have been free. Again, I'm sorry you feel badly about our encounter and we are happy that you were able to receive the service you needed. As we part ways, I'd like to leave you with a little piece of advice that we give to all of our customers; when the time comes to purchase a new system, spend the extra money and get the labor warranty! Had you done that; your bill would have $0. Take care, and we wish you well."
Scott B.
Oct 2018
Work was done in a very timely and professional manner. The owner did the first review of the work to be done and personally checked and fixed some issues withe the new unit that our previous AC people had put it. Great service and we have now signed up with their maintenance plans for our three units.
Response from Next Generation Air & Heat Inc
"Thank you for being part of the Next Generation Air & Heat Family"
Robert B.
Jan 2018
came out and cleaned it well enough to use on New Years weekend and then came back and finished the job. Could not ask for better service
Angelo S.
Nov 2017
NextGeneration Air and Heat was extremely responsive and sent out Keith, one of their lead technicians. Keith was very professional and methodically diagnosed my entire system to determine the root of the problem. Unfortunately he found numerous issues, some of which required replacement of parts and many other issues required undoing mistakes the other company had made. Keith was simply outstanding, but I’m not surprised because I can see that the entire team follows the high standard of professionalism and customer satisfaction set by John Lazaridis. NextGeneration Air and Heat went above and beyond what any other company would have done in handling this difficult problem. I now feel like I have a family member “in the business” someone I can trust completely knowing they have my family's best interest at heart. I'm so grateful to John, Keith and the entire staff at NextGeneration Air and Heat.
Robert B.
Aug 2017
good. Arrived quickly on the same day of call at the specified time. After ruling out one suspected problem, he determined it to be a faulty breaker that he was unable to replace. I located a breaker at a local electric supply and replaced it. Works fine.
JOEL M.
Apr 2017
They did an excellent job.
Susan S.
Feb 2017
Horrible!!
Response from Next Generation Air & Heat Inc
"I apologize for taking so long to respond but your appointment was booked under a very different name and without having made any complaint with our office, it was very difficult to figure out what customer I am addressing. I'm sorry that you are so upset and I assure you, my technician was not trying to "rip you off." I've spoken to the tech involved and, according to what I've been told, he followed proper procedure as set forth by the manufacturer with regard to the diagnosis of your equipment's failure. He then called the parts distributor to obtain the part and was informed that it was not in stock. It is standard procedure to give the customer options in such circumstances and because your system is already 11 yrs old, and the new systems are far more efficient, he gave you the choice to wait until we could obtain the part or upgrade for efficiency. As for the simple fix, I'm happy that you found someone who happened to have the right part just sitting on his truck and was willing to install it for free, for the cost of the part alone. If you would like to discuss this further, please feel free to call the office."
Jennifer W.
Jan 2017
Great! Professional and conscientious technician performed the work. He did a thorough job and reported that everything was okay. We have two systems and we paid $80 per system to check everything, fix a rattle and the technician even advised on some remodeling precautions and ideas for improving air flow in our plans! We will call Next Generation to do the work on our systems for the remodel!
Janice H.
Dec 2016
They go out of their way to make sure you're happy.
Tiffany L.
Oct 2016
We were very happy with his service and professionalism. When we are ready, we will be contacting them again to install our new system (which we already knew we would need soon).
William S.
Jul 2016
I called their company and they sent a tech out within the hour. Keith came and diagnosed and repaired our unit very quickly. He explained everything to us and was extremely cheerful and pleasant. I would recommend this company to anyone.
Mark S.
Jun 2016
I am happy to be able to give Next Generation Air & Heat my highest recommendation. I recently had to replace the A/C system in my house with a new system and was completely happy with the process from start to finish. I submitted a request for an estimate through their web site and got an immediate call-back from their office, who wanted to set up a house-call by the owner so that he could look at my system and discuss my options. I opted for a new four-ton two stage system that would permit a gentler, more even air flow and allow me to control not only the temperature but the humidity as well. Amazingly, the price he came up with was approximately $3000 less than the best offer I had received, and included a much better warranty. We arranged for installation a few work-days later. On the day of installation, the crew showed up right on time and their approach to their work and their professionalism thoroughly impressed me. The entire job--including installation of a new pad and condenser, installation of a new air handler, installation of a REME Halo air purifier (which I highly recommend!), final inspection and explanation of how to work the system--was completed by five o'clock. Again, I have to commend the gentlemen who installed the system for their skill, professionalism and courtesy.
A H.
Jun 2016
unknown
Janet W.
Apr 2016
.
Keith H.
Mar 2016
unknown
Karen K.
Mar 2016
This company is fantastic! To say they have outstanding service is simply not enough - they go above and beyond. I will never use anyone else and I recommend this company wholeheartedly. They are great!
Susan R.
Mar 2016
I love them. They came out on a Sunday. They did not overcharge me. I was desperate because I was having rentors come for my condo. I had a leak and he just fixed it right up. John is amazing. All the workers are amazing. I love all of them. I can call them in a pinch. I had some problems with water leaking in my wall that I thought it might be in the air. It turned out to be the plumbing but they came out and inspected it. They assured me everything was fine. They never charged me a thing. I'm totally impressed with them. Everything is wonderful. Everything is topnotch. I can't say anything bad about them. They are always there right on time if I need them.
Jack G.
Jan 2016
The service provider was very professional. He provided a thorough summary of his findings and recommendations, and alleviated our concerns regarding possible spotting on the filters (which we feared was mold, but turned out to be dirt rings from condensation droplets).
ROBERT M.
Jan 2016
unknown
Jennifer C.
Dec 2015
My AC stopped blowing cold air on Friday night. Air was blowing, but not cold. I called Next Gen early the next morning, and got a call back, within 10 minutes from the owner, John. He explained how the service call would be handled, and he arranged to come out that morning, Saturday. Turned out my condenser motor had died, and that is a part that had to be ordered, so he couldn't fix it that day. He pointed out something I was going to inquire about...a rusted part that looked like it was about to fall apart. Turns out it was a dryer filter, and if it quit working, they would have to drain and refill all the Freon, which would be more expensive than just changing out the part before it died. So we added that to the list of thing to do when they returned with the motor.
John explained the Preferred Customer plan, and I'm glad he did. They come out twice a year, to do an overall check of the system, and the customer also gets priority service, and no overtime charges, and also gets 15% off labor for anything that has to get fixed. I thought that was a good deal, so bought it.
He did say they would check first thing Monday morning if the part was at the local supplier, and if it wasn't it would have to be ordered. Turns out it had to be ordered, and came in the next day. John came out that day and replaced both the motor and dryer filter. When he performed maintenance on my system, he found that my Freon wasn't charged as much as it should be and now my system runs so much cooler.
I highly recommend this company. They are honest and reputable.
John explained the Preferred Customer plan, and I'm glad he did. They come out twice a year, to do an overall check of the system, and the customer also gets priority service, and no overtime charges, and also gets 15% off labor for anything that has to get fixed. I thought that was a good deal, so bought it.
He did say they would check first thing Monday morning if the part was at the local supplier, and if it wasn't it would have to be ordered. Turns out it had to be ordered, and came in the next day. John came out that day and replaced both the motor and dryer filter. When he performed maintenance on my system, he found that my Freon wasn't charged as much as it should be and now my system runs so much cooler.
I highly recommend this company. They are honest and reputable.
Jennifer C.
Dec 2015
It was late Friday afternoon, and my AC unit stopped blowing cold air. Air was coming out of the vents, but it wasn't cold. I checked my outside unit, and the fan was not turning, although the air handler was running. I called Next Generation, my AC folks, and Sarah arranged to have Chris come out that day and fix my system. This was so important to have it done because I was having company over the weekend and surgery on Monday morning, and I needed my AC unit repaired. Chris was efficient, professional and a very nice guy to boot.
He was thorough, and got my system up and running. He installed a new capacitor. I have been using Next Gen for a couple years and highly recommend them.
He was thorough, and got my system up and running. He installed a new capacitor. I have been using Next Gen for a couple years and highly recommend them.
CAROLYN H.
Nov 2015
Prior to signing up for the Angie's special with this company, I went to Next Generation's website to read more about the company and their services offered. I sent them an email with questions about their current Angie's special on a Saturday afternoon, and had still not received a reply by the following Tuesday. I then did phone the company and talked with John, I believe, and set up an appointment for the air duct cleaning in my home. I was not given any instructions to do anything beforehand.
I don't recall the exact date of service; I am thinking it was around 9/15/15. When the service professional arrived, he was by himself and after he looked through my house at where the vents were, he said 'it would be better to re-schedule to another day when he had someone to help him move things, because he had to get right under all of the vents.' Although he was polite about it, I was not happy. I was told by the owner that the job would be done that day.
Prior to leaving, the service professional called another service person to see if they could both come the next day to clean the ducts at my home. I agreed to the change in schedule for the next day; the service professional stated he " ...would be on a job in the morning and wasn't quite sure how long it would take him, but would definitely call (me) by 11:30 a.m. to tell (me) what time they would be at (my) house..." I asked the service professional to 'start talking' if he got my answering machine, because I suffer from chronic migraines ( I had one going that day), and I turn my phone ringer off so it doesn't interrupt my sleep. He agreed to.
The next day, I received no phone call from the service technician at 11:30 a.m. In fact, it was well after 1:00 p.m. before the service professionals showed up at my home again from what I recall. The original service technician from the day before said "...I tried to call you, but I think I had the wrong number..." Although both techs were polite while at my home, I assumed they were protecting the area under and/ or vacuuming the floor under the vent areas after cleaning, and one tech did indeed ask me once, if I wanted to put down a sheet or towel on the bed in the bedroom for that vent. However- I was in for a shock with the rest of the house. They didn't put anything down to catch the dirt or popcorn pieces from the ceiling, and they didn't vacuum it up either, which would of been a cinch with the wide mouth vacuum they were using for the vents. The one that really angered me was the vent that was cleaned right above my printer; all of the dirt and popcorn ceiling pieces went straight into the top of my printer. This was absolute stupidity; I was in my house the entire time that the techs were there, and could have provided coverings anytime they were asked for.
I expected more from this company due to the high ratings it had from Angies' List. Given that they are in the business of air duct cleaning and AC work, wouldn't it be feasible to expect them to have their own tarps/ coverings for things, and/ or to make sure all areas are clean after they work on them? I was disappointed with this service call from Next Generation.
I don't recall the exact date of service; I am thinking it was around 9/15/15. When the service professional arrived, he was by himself and after he looked through my house at where the vents were, he said 'it would be better to re-schedule to another day when he had someone to help him move things, because he had to get right under all of the vents.' Although he was polite about it, I was not happy. I was told by the owner that the job would be done that day.
Prior to leaving, the service professional called another service person to see if they could both come the next day to clean the ducts at my home. I agreed to the change in schedule for the next day; the service professional stated he " ...would be on a job in the morning and wasn't quite sure how long it would take him, but would definitely call (me) by 11:30 a.m. to tell (me) what time they would be at (my) house..." I asked the service professional to 'start talking' if he got my answering machine, because I suffer from chronic migraines ( I had one going that day), and I turn my phone ringer off so it doesn't interrupt my sleep. He agreed to.
The next day, I received no phone call from the service technician at 11:30 a.m. In fact, it was well after 1:00 p.m. before the service professionals showed up at my home again from what I recall. The original service technician from the day before said "...I tried to call you, but I think I had the wrong number..." Although both techs were polite while at my home, I assumed they were protecting the area under and/ or vacuuming the floor under the vent areas after cleaning, and one tech did indeed ask me once, if I wanted to put down a sheet or towel on the bed in the bedroom for that vent. However- I was in for a shock with the rest of the house. They didn't put anything down to catch the dirt or popcorn pieces from the ceiling, and they didn't vacuum it up either, which would of been a cinch with the wide mouth vacuum they were using for the vents. The one that really angered me was the vent that was cleaned right above my printer; all of the dirt and popcorn ceiling pieces went straight into the top of my printer. This was absolute stupidity; I was in my house the entire time that the techs were there, and could have provided coverings anytime they were asked for.
I expected more from this company due to the high ratings it had from Angies' List. Given that they are in the business of air duct cleaning and AC work, wouldn't it be feasible to expect them to have their own tarps/ coverings for things, and/ or to make sure all areas are clean after they work on them? I was disappointed with this service call from Next Generation.
Response from Next Generation Air & Heat Inc
"We apologize that you are not happy with the service. Unfortunately without seeing your home before we came out we were unable to know that we needed two people to do the job. We did bring drop cloths to cover the floor and moved what furniture we were able to move out of the way of any falling debris. But, we can only do so much with the room we have to work with. We did make a phone call that morning and let you know a time frame we would be there, like any company that does service work, we give windows because we are never sure how long a job will take. We have done many vent cleanings and we have never had any issues. If a call would have been made, we would have loved to make things right for you. As you can see from our other reviews we do great work and have been recommended by many others."
Robin K.
Nov 2015
unknown
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Next Generation Air & Heat Inc is currently rated 4.8 overall out of 5.
Next Generation Air & Heat Inc accepts the following forms of payment: CreditCard
Yes, Next Generation Air & Heat Inc offers free project estimates.
No, Next Generation Air & Heat Inc does not offer eco-friendly accreditations.
No, Next Generation Air & Heat Inc does not offer a senior discount.
Yes, Next Generation Air & Heat Inc offers emergency services.
No, Next Generation Air & Heat Inc does not offer warranties.