Hiring Jos Steven’s & Sons worked out perfectly for our move to Florida. We bought a house from my sister and because we were out of state, she met with Vince. She said he had a great vibe and she felt like he would be honest and up front. Vince is busy, so we had to be a bit patient for him to get back with us, but when he did, he allowed all of the time we needed to determine the scope of work. Vince recommended we do ceiling paint to match our walls which was VERY foreign to us. He described every way possible how it would look, but because we were out of state and couldn’t see an example personally, we opted for the traditional white paint. Later, we visited a home with the same color paint on the walls and the ceiling that we were using in our house…it looked fabulous, especially with a high gloss white crown molding. A lesson learned for the future. When the day came for our popcorn ceiling work, the initial worker arrived 20 min early followed by van after van of workers. Every employee was courteous and upbeat, and you could tell by their banter, they enjoyed working with one another. One of their workers was deaf and his co-worker could sign to him above my novice ASL alphabet so there was never a lapse in communication. We unexpectedly changed the scope of work when we realized a “1970’s” style kitchen tray ceiling could be removed. Unfortunately with this demolition, we found gremlins with wiring, plumbing and the HVAC. The foreman contacted Vince who immediately contacted the respective specialties and had them at our house within hours to troubleshoot the problems. We assisted with the removal of the drywall and were warmed by the kindness of one of the workers, Alfredo, who brought everyone cold water bottles from the cooler in his truck including me and my husband. Their joking and laughing as they worked made for a joyous work environment. As for the ceiling, the first team wrapped the whole house in plastic and as rooms were wrapped, another team removed the popcorn, followed by the texture and knockdown and then paint. As rooms were completed, the plastic was removed and the ceiling fan blades replaced. I believe all of the work would have been done in one day had we not expanded the scope of work. My scores of “4” for responsiveness and price are because at first it was difficult to get a return call. After looking at reviews we knew we wanted to go with Jos Steven’s & Sons, so made the extra effort to contact them. Once we were scheduled, Vince was very prompt in getting back to us. Because of our delay in removing the tray ceiling, we still have some work to do so unsure of what the final bill will be as gremlins reveal themselves, but the original quote was fair. I highly recommend Joseph Stevens & Sons for popcorn ceiling removal. Our gratitude to Vince, Danny, Brian, David, Alfredo, Todd, Jeff, Mario, Noe, Ian (electric) and Tyson (plumbing) for creating a wonderful new ceiling in our new Florida home.