Hough Roofing

On May 2022 this company was contracted by Habitat of Humanity to replace the roof on my house under a loan program for disabled veterans they offer. They are unprofessional and unreliable. They did not show up on the agreed date to start. They get to work around 9 am, take many breaks, and around 11:30 am they leave for lunch, come back around 2 or 3 pm and by 4 pm they're already gone. The same routine every day. It took almost 3 weeks to complete the job. In part, because they lost workers who quit. The roofing work did not pass the infection 2 times and they left openings all around that they had to close up later on. They did not respect my property. Left trash like water bottles, snack wrappers, nails, hardware, and cigarette butts everywhere. Almost a year later and I still find things. But the most disgusting part was that they peed around my yard, in special behind the water tank and AC unit. The worker in charge is not a nice person. Very rude and condescending. He treats the other workers horribly. And the way he spoke to me was not the best. They damaged the gutters in the process but took responsibility and replaced them. But I had to call them several times to fix the job because I had problems. They were extremely indifferent. Of course, they were not getting paid for the job so I wasn't a priority. And the day they decided to come to my house to solve the problems they show up without warning. The worker in charge was angry to be there because he was not paid for that job. (he made that very clear) he blamed me for the problems and even dared to yell at me. Of course, I was not going to tolerate that kind of behavior toward me and we ended up in a heated argument. The guy is not a people person. Is a liability to the company. They left my house without fixing the problems. I called the office many times. They told me that the owner would contact me to fix everything, but no one ever did. No, I'm having issues with drain water washing off the ground under the driveway. Stay away and save yourself from the headache.

Became threatening and abusive on phone. Would not offer any satisfaction on poor installation. Failed to keep appointments and keep me informed of the work. Paid $300 to place order balance on completion. Issues with poor installation and failure to contact within reasonable time. Threatens me with physical violence will not acknowledge the problems with the workmanship or offer solutions

The estimate was done and work took place within 2 days to beat the rain that was coming! The crew were professional, cleaned up after each day of work and I get lots of compliments from my neighbors on my roof! I even found another small job I entrusted them to do on my home. I’m glad I found them and wouldn’t go anywhere else!

I called to schedule an estimate. I was clear about what type of roof I had, where I was located, and where the leak was. I called the office to confirm the appointment, because I had to make a special trip to meet the owner. The day of the appointment, the owner didn't show up. I called the office, and they had the owner call me. He said he was close by and would be by shortly. He confirmed my address, and then said, "I don't work on those roofs." I asked why no one had told me that in the three phone calls I had made to his office. He got incredibly defensive, and quite rude. When I said I had made a special trip to meet him, he hung on me. Fortunately, the roofer who gave me my second estimate did a fabulous job.

I called and made an appointment for an estimate. The estimate went smoothly. I signed the paper and got it back quickly to get scheduled. Something happened in the office that it took MANY weeks to get on the schedule. I had to cancel the first appointment and took another long delay to get on the schedule again - OK that was my fault. But the second time, when I called to confirm the appointment, they had only two hours scheduled at noon. When the owner talked to me he said my job was not on the schedule and would be MANY more weeks to get on the schedule again. He was not willing to explain how this happened or to move me up in the schedule, then hung up on me. I would never do business with customer relations like this. I simply asked what could be done to put me higher in the schedule. I have waited over two months through the height of hurricane season with a roof that may not be safe for a storm. He wasted both our time for the estimate. I took time off to meet him for that appointment. Thanks for nothing Hough's.

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Went very well. Crew was very professional and did quality job.
I would recommend Hough Roofing to any one.

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Rude! Driver in companies truck cut me off in the middle of a rain storm! Way to represent your company!

This is the second time I've used Hough Roofing; the first job, in June, was having them replace three sections of metal roofing at the back of my house and rescreening the back porch. After that job was finished, I had to call them back because the rain leak in one section was worse than before. Also had much more overflow from the roof areas than before; the new roofing caused interference with the gutter drainage. They were prompt about coming back to re-do the leaky area so I got them to re-do my gutters. Overall very much satisfied with the work; Alan, Justin and the crew were very professional and personable. My only complaint is that the crew did not police the yard for debris after the job was completed. Both times they were there, the yard was littered with pieces of sharp metal, shavings, nails and screws. I found this out the hard way, by stepping on a sharp edged metal fragment and slicing my foot. However, for quality and good service I would definitely recommend this company.

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It went very well. They had a very good warranty and did quality work. This company was very knowledgeable in their field. The speed of their work was superb and I have no complaints what so ever on this company. I would recommend this company to anyone in the area.

They completed the repairs in a timely manner.

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The installers damaged some of the windows and the caulking was unacceptable. When I voiced my disapproval, the owner, Alan, came out and was simply obnoxious. I was shocked at his blatant rudeness to me as a customer and will never use his company again. He did have the installers come back out and redo the caulking. I paid the invoice in full but was not satisfied with the job. Since then, I have had the caulking reworked by someone else.

Lowest price but longest lead time of the quotes I solicited. Initial response was quick and the proposed work seemed reasonable. Good recommendations from friends and I also had this company roof my former house with good results. A couple of problem areas were quoted on a as-needed basis since they would not be apparent prior to tear-off. The lead time was as big a factor as any in not choosing this company.

Once contract was signed took about 6 weeks for them to start the job, which we were told beforehand.
Crew and dumpster arrived within minutes of each other. The crew finished in two days, which we appreciated. All the noise was annoying our dogs immensely!
Crew was efficient, courteous and willing to answer any questions. The roof has been tested several times recently with torrential downpours, and appears to be fine.
Price was lower than 4 other estimates. And got a referral bonus for referring friends.

THE PRICE WAS EXCELLENT. THE QUALITY OF WORK WAS EXCELLENT. THE RESPONSIVENESS WAS EXCELLENT. THE PUNCTUALITY WAS EXCELLENT. THE PROFESSIONAL WAS EXCELLENT.
I DID HAVE A ISSUE WITH HOW ANOTHER PROJECT ON SITE WAS TO BE COMPLETED. I WOULD STILL USE THIS CONTRACTOR AGAIN.

Quickly diagnosed cause and fixed problem. Excellent customer focus.

Hough was excellent. Overall the job went fine. They were good, very competent and seem to be very good people. I would recommend them highly to anyone. They were here on time. They are very nice people and efficient. Their price was excellent. The quality was very good. The responsiveness was excellent.

VERY Hard workers. Very pleasant. Got the roof done when they said it would be done. The best cleaner-uppers I have had yet. Would recommend and use again.

It went very well. They first came out during a tropical storm to try and stop the water damage and then they scheduled a time for total repair. They were on time, professional, tracked down the problem and fixed it. I have also used this company for hurricane shutters and was very satisfied.