FLORIDA HOME AIR CONDITIONING

Bad from the get go. They sent a new person who didn't know much to sell me the unit. My other one was broken so I was in a hurry. They overcharged me and then from there on it was a nightmare...leaks in the system...no one could find...replacement of line set...had water in the line...and forget customer service...Every time you call someone else is on the line and they haven't the slightest idea what you are talking about. They send out poorly trained technicians some of whom mess up your system. They are such bad news. They should not be in business. DO NOT HIRE THIS COMPANY THEY ARE CHARLATANS.

over charged for 5 min. worth of work ./ actually didn't find anything wrong.. I requested the $50 checkup deal and was advised to go with the $84 diagnostic charge... Company had no sympathy or time it seemed to treat me as a valued customer to whom had used them for years.

Good Service

Provided good service.

We called their 1800 number and was given an appointment time for the next day . The service person came on time and spend about an hour diagnosing the issue . She said we needed Freon and a coil she also checked the air handler in the garage and told us there was a leak . We approve 2 pounds of freon, however 3 pounds was added at a cost of $509 the entire bill was $798 it was a complete rip off they charged $169 per pound for freon. This was extortion. We called corporate office the Jacksonville office and Home Depot who are associated with them . We received a call 2 days after our initial call , we were told it would take 3-4 days for corporate to get back with us . We have not received a call !!! We call Ed a few oth a/c companies to ask the price of freon we were quoted $50-$90 for one pound we were charged $167

Of course, my A/C broke on a Saturday on one of the hottest weekends of the year - isn't that how it always goes?  After calling around to a few service providers I contact Florida Home Air Conditioning, who said they could come out that day.  The phone reps at this company are extremely personable.  They gave me a window of time and told me the repair man would call 30 minutes before coming out.  Right on time, he called and let me know he was on his way.  The gentleman that came out was very nice and appeared to be knowledgeable.  He replaced my contactor and capacitor, but informed me that I really need a new system since my system is already 14 years old and is going to just continue to get worse and need constant repairs.  I understand some guys are required by their companies to try to upsell, and Florida Home A/C is affiliated with Home Depot so I can imagine that this could be a part of thier culture, so I brushed this off.   
 
Two hours after the repair man left, my air conditioner stopped working again.  I tried contacting the company through their web chat and was told they needed to patch me through to the phone, but each time they did, the phone hung up on me.  Finally, he said he would just have them call me back.  They never did.  The next day I called them and was told they were booked solid but they would just try to work me in some time between 9am and 9pm.  I just needed to wait here for a call and they would be out a half hour later.  The repair guy came out around 5pm and told me that this time I needed a new motor.  On top of the $560 I paid yesterday, I would need to pay another $680 for a new motor.  However, a better option, he told me, was to get a new system.  He would credit the money I'd already paid as a discount off a new system and install a new 3 ton, 14 seer, Rheem system for $4800.  Of course, they could replace the system that day, but if I wanted the motor fixed I would need to wait until Tuesday.  Again, this man was very nice and polite, but I couldn't help but think I was being had.
 
So, basically, I paid $560 to spend my weekend in a house that was 93 degrees because all this company really wanted to do was sell me a new system.  On Monday I contacted a different repair company and was told that the capacitor/contactor issue was most likely misdiagnosed, and the issue was faulty bearings in the motor.  It was repaired in 20 minutes for less than $400, and my A/C system was given a clean bill of health.  It's a shame that this is the company that Home Depot uses, and apparently they're on some TV show as well.  I hate to think of how many people might be buying new systems unnecessarily due to the upsell tactics of the company, or having other issues similar to mine.

I was approached by someone at Home Depot and presented with an offer flyer. Apparently, they are a Home Depot sanctioned organization that will give your air conditioning system a check up for a low fee and offer a yearly service contract that entitles you to discounts on parts and labor should anything happen during the year. The gentleman told me that the UV bulb that kills germs in the air handler will need to be changed. I asked him to get back to me with a price but he never did. Later on I called their office for a price but the person I spoke to never got back to me. After three more calls to other people there and still not getting a price, I spoke to "Loue" who was supposed to be the manager. He apologized profusely and promised to look into it but here I am two days later and Lue disappeared too. I don't think they are bad people but seemingly in disorganized. I will now ask for my money back. If that won't happen, I'll contact Home Depot.

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