ARTIC AIR

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They arrived on time. I thought the price was pretty high for the part on my outside AC unit. It was pretty expensive for a little piece; like $115 for the little thing and my husband said he could buy those parts all day long. $175 of that was the maintenance plan where they come out twice a year. He was running a few minutes late but did call me.

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I have been using them for years and whenever i have a problem i call them and they are usually here the same day or the next day. Their price is reasonable.

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It all went very well and professional

This firm is the best I have the pleasure of dealing with in my life. They are honest, highly qualified, courteous, helpful , and professional. Every aspect of their business is customer orientd at a very high level.

They're very good and very conscious of their business. I have no complaints with them at all as of now. They do a thorough checkup, too. They are prompt, they stand behind what they say. They're always pretty much on time with their appointments; if not, they call you and let you know that they're gonna be late which I think is very important. They call me to set up the appointment.

The previous owners took the mini-split with them! While Artic Air was not the cheapest by a long shot, their professionalism and workmanship made up for it.

We were being taken advantage by other companies and we called them. They are very straightforward we have been using for over 20 years. When we moved away from their area, they agreed to drive 40 miles to come over to our area. I have recommended them to several neighbors and friends and they are now using them. They are a very honest company and their people are outstanding.

AS STATED ABOVE, WE TRUST ARTIC AIR LIKE FAMILY AND KNOW HOW PICKY THEY ARE WITH THEIR WORK AND PROFESSIONAL KNOWLEDGE. JEFF WHEN CHECKING THE EXISTING EXTERIOR VENTING FOR THE DRYER HAD TO CLIMB INTO THE ATTIC AREA, AS THE EXISTING VENT WENT INTO THE ATTIC AND EXITED THROUGH THE ROOF! WE HAVE ALWAYS DISLIKED THIS SET-UP AND NEVER UNDERSTOOD WHY THE BUILDER PUT THE DRYER VENT EXISTING ATOP OUR ROOF WHEN THE DRYER IS 2 FEET FROM AN EXTERIOR WALL AND COULD HAVE GONE OUT EASILY (THIS IS WHAT JEFF ENDED UP DOING!) WHEN JEFF WAS IN THE ATTIC, HE, NOR WE, COULD NOT BELIEVE WHAT HE FOUND - HE TOOK A PICTURE TO SHOW US TOO - (I HOPE I CAN DESCRIBE THIS IN WORDS SINCE I CANNOT DRAW IT HERE FOR YOU) 1. THE EXHAUST VENT EXITED THE DRYER INTO THE WALL THEN MADE A 90 DEGREE TURN AND WENT UP INTO THE ATTIC WHERE IT MADE ANOTHER 90 DEGREE TURN GOING ABOUT 6-8FT, THEN MADE ANOTHER 90 DEGREE TURN TO GO UP AND THROUGH THE ROOF! WOW, ALL THESE 90's ARE ASKING FOR TROUBLE! PLUS THE VERY EXTENDED LENGTH OF THIS VENT WAS ANOTHER PROBLEM, WHICH ALSO VIOLATED INSTALLATION FOR THE OLD and NEW DRYERS PER MANUFACTURERS INSTRUCTION AND PER CODES! 2. SECOND PROBLEM PROVED WITH A PHOTO, WAS THE ORIGINAL INSTALLERS OF THIS DUCT/VENT USED SQUARE/RECTANGULAR DUCTING IN THE ATTIC AND UP THROUGH THE ROOF. THE PROBLEM IS THE VENTING FROM THE DRYER TO THE WALL AND UP THROUGH THE WALL IS ROUND! SO THE INSTALLERS HAMMERED/SQUISHED THE RECTANGULAR VENT END SO IT WOULD FIT INTO THE ROUND VENT!! (THERE IS A SAYING and quot;YOU CAN'T PUT A SQUARE PEG IN A ROUND HOLEand quot; - UNLESS YOU BEAT IT TO DEATH WITH A HAMMER FIRST - LIKE THE ORIGINAL INSTALLER DID!) OBVIOUSLY THIS COULD CAUSE TRAPPING OF LINT ON THESE ROUGH AND IRREGULAR FOLDS AND OBSTRUCTIONS WITHIN THE ROUND EXHAUST VENT! WE COULD NOT BELIEVE OUR EYES WHEN VIEWING THESE PHOTOS!! WE HAVE JUST BEEN VERY FORTUNATE THAT NO LINT FIRES EVER OCCURRED!! SO, WE LEFT THE MESS IN THE ATTIC BUT DETACHED THE EXHAUST VENT FROM IT. JEFF DRILLED THROUGH THE EXISTING PLASTIC INSERT (WALL ENTRY COVER FOR PREVIOUS EXHAUST VENT) INTO THE WALL AND OUT INTO A LARGE PANTRY BEHIND THE DRYER WALL. JEFF THEN WENT OUTSIDE TO DRILL THROUGH THE STUCCO AND CONCRETE BLOCK INTO THE PANTRY. BLESS HIS HEART, THIS TOOK A LONG TIME TO GET THROUGH THAT BLOCK ALTHOUGH HE HAD THE CORRECT EQUIPMENT! WE WERE PLEASED THAT HE KNEW TO DRILL FROM THE OUTSIDE IN TO PREVENT SERIOUS CRACKING AND BREAKING OF THE EXTERIOR STUCCO!! JEFF USED A 45 DEGREE CONNECTOR TO CONNECT THE VENT FROM THE WALL TO THE 5 FOOT PIPE/VENT THAT EXITED TO THE EXTERIOR! SO WE HAVE NO 90 DEGREE TURNS (VS. THE 4 BEFORE) AND ONLY 5-6 FEET OF VENTING VS. 30-40 FT. THAT WE PREVIOUSLY HAD! JEFF DID A FABULOUS JOB!!!! HE, AS ALWAYS, CLEANED UP EVERYTHING INTERIORLY AND EXTERIORLY, PATCHING PILOT HOLES HE HAD DRILLED IN THE DRYWALL, AND INSURED EVERYTHING VENTED PROPERLY AND FREE OF LEAKS, ETC. ALL PARTS FIT TOGETHER SMOOTHLY WITHOUT ANY SCREWS OR PROTRUSIONS THAT COULD CATCH LINT. IT WORKS GREAT AND YES, THE CLOTHES DRY FASTER NOW!! THANKS JEFF! ANOTHER JOB DONE IN THEIR OUTSTANDING MANNER!! JEFF AND MICHAEL CARE ABOUT EACH AND EVERY CUSTOMER - TRY ARTIC AIR - YOU'LL LOVE THEM TOO!