Approved Pro
ARC Chimney Sweeps
Chimney or Fireplace Service, Brick or Stone Fireplace Repair, Commercial Chimney or Fireplace Cleaning and Inspection,
About us
Professional Chimney Sweep Services, Servicing a large portion of the beautiful Gulf Coast. We currently perform services from Panama City, FL to Bay St. Louis, MS. Providing the greatest in home customer service the chimney industry has ever seen was the reason why ARC Chimney Sweeps was founded. We not only have a grueling interview process and hire only the best candidates, but we believe that our technicians go above and beyond all expectations. We believe in the philosophy that it's easier to train a nice person to be good at chimney’s than a person that’s good at chimneys to be nice. We exude customer service, and it shows in our performance and ratings. Making you satisfied or happy isn't our only goal, having you excited about using us annually is! Customer satisfaction guarantee on all work. Our technicians have some of the best training in the area. Our quality of work will not be matched. We never cut corners and use only the best products when dealing with your chimney, furthermore, unlike most other companies we invite you to ask us questions. We want you to feel comfortable putting a fire inside your beautiful home. Having a fireplace is one of the most rewarding things about owning your own home, and having confidence in its safety is paramount.
Business highlights
11 years of experience
Services we offer
Chimney Cap Replacement, Chimney Cleaning, Chimney Fire Prevention, Chimney Inspections, Chimney Leaks, Chimney Maintenance, Chimney Relining, Chimney Repairs, Chimney Waterproofing, Dryer Vent Cleaning, Fireplace Installation, Fireplace Maintenance, Fireplace Replacement, Gas Log Maitenance, Gas Log Replacement, Gas Log Service, Humane Animal Removal, Professional Chimney Service
Amenities
Warranties
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.8586 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 85% | ||
| 9% | ||
| 3% | ||
| 1% | ||
| 2% |
Showing 26-50 of 586 reviews
SHARON L.
Jun 2020
Great, very happy with results !!
Response from ARC Chimney Sweeps
"Thank you so much for choosing ARC Chimney Sweeps!"
Stacey B.
Feb 2020
Very clean and professional. Dependable as well. Would definitely recommend.
Response from ARC Chimney Sweeps
"Thank you for your review! We look forward to seeing you next year!"
Diana R.
Dec 2019
It went great Craig, and his helper arrived on time and did a great job of cleaning a 40 year old never been cleaned fire place chimney. He cleaned up after himself and leaf the hearth clean also. Had lots of broken brockets that he was able to repair also. I recommend Craig for cleaning of chimneys.
Response from ARC Chimney Sweeps
"Thank you for your review!"
Brett D.
Nov 2019
It was okay, they were very professional and on time.
Response from ARC Chimney Sweeps
"Thank you for the review! We strive to exceed standards of professionalism in the service industry."
Donald R.
Oct 2019
Waitrd two months for an estimate. Agreed on work to be done and pre-paid 1/3 of estimate. Would have to wait another two months for work appt. Only date available was a date when I would be out of town and could not be there. ARC would not give another date. Advised that son has mental disabilities and would probably not answer door. Told access to house inside was not necessary. Told ARC not to ring doorbell and just do the work, but re-iterated that I was not comfortable with his trying to do the work without my being there. On the day of the work, ARC rang bell anyway. Son chased them off, ARC will not return prepayment. Filing complaint with MSBOC. ThEY took the money and ran. Will not come back to do work when I am there and will not refund prepayment. hey fit in to the catagory of all the other post Katrina crooks.
Jim N.
Sep 2019
Extremely well
Response from ARC Chimney Sweeps
"Thank you for your review!"
Natalie F.
May 2019
They completed an assessment of our chimney secondary to water leakage in our attic. They told us that the chimney cap needed to be replaced and it would be a custom job. Approx. $1800 for a new Chimney Cap. They told us they could not identify any other concerns. After we paid for and the cap to include the installation we waited for another heavy rain. Water was in the attic again. We requested them to come back out to see what it would cost to water proof the brick chimney. They quoted us $2200 and said that that might not fix the problem. We decided to have another bid to water proof and the second company quoted us $250. You can imagine how surprised we were to see such a HUGE variance b/w the 2 companies. (Chimney Masters) Obviously we picked Chimney Master. Have had several heavy rains since then and there has been no water in the attic. That encouraged me to ask another company to price a new chimney cap and the price was half the price. Stay Away from this company.
Linda P.
Mar 2019
The two men came on time, did every well, left no mess.
Response from ARC Chimney Sweeps
"Thank you for your review! We greatly appreciate your feedback. We look forward to working with you in the future."
Alessandra B.
Feb 2019
The service was great! The technician was earlier than my appointment time and finished in about 15 minutes. He was very polite and answered all of my questions thoroughly!
Response from ARC Chimney Sweeps
"Thank you for your review!"
ANDREA J.
Feb 2019
ARC Chimney Sweeps are amazing! Called when another appointment canceled so they could provide service earlier, so friendly and courteous, A1 professional company! I will recommend to my friends and neighbors.
Response from ARC Chimney Sweeps
"Thank you for your review! We are happy we could help with your fireplace and chimney. We look forward to servicing your fireplace and chimney annually!"
Steve C.
Dec 2018
Great job guys
Response from ARC Chimney Sweeps
"Thank you for your review!"
Vicki H.
Dec 2018
Not well, to me, as they advised that we need a new lining for the chimney at $1000 as both companies who were supposed to have done the relining for the past two years (at $1000 each) had not done it correctly.
Response from ARC Chimney Sweeps
"Thank you for your review. I'm not sure I understand what is going on with this review. It looks like you gave us all B's except the overall grade is a D. It looks like we did give you an estimate for relining your chimney. All inserts should have a direct, or positive connection to the chimney flue. If they do not it is a code violation, and a safety hazard. I'm not sure who you paid to have this done, as it was not our company. When we were at your home you approved the repair, and had us schedule an appointment. We ordered all of the materials for the job, and called to confirm the appointment the day before the repairs were to be done. You cancelled the repairs the day before. This was 2 years ago. We were kind and professional through the entire process. If I can help you in any way please give us a call."
Vicki T.
Dec 2018
I just bought my house and wanted an inspection before I started using the fireplace. Lucky for me that I did! I found out that it was unsafe. Now I have hired them to fix it so I don’t burn it down.
Response from ARC Chimney Sweeps
"Thank you for your review! We look forward to your repair appointment! Congratulations on the purchase of your new home, and welcome to the area!"
Emile L.
Sep 2018
Serviceman, Wayne, arrived promptly at designated time. Provided excellent service in the chimney cleaning and chimney inspection on the roof. Would definitely hire again. EJ Leche
Response from ARC Chimney Sweeps
"Thank you for your review! We greatly appreciate your feedback!"
James A.
Sep 2018
I live in New Orleans area and this company is from Florida panhandle. They only visit NOLA once every two weeks or so they told me. I was at least 3 weeks between scheduling the initial appt and the actual appt. The initial inspection went well and they told me a special chimney cap would have to be ordered for my 1976-built house. I paid half and waited to hear back. 2-3 weeks later, they come back to install only to tell me that endangered birds have nested in my chimney since the initial visit so we will need to wait until the birds leave in order to install. I was not told this prior to paying them money. I initially called late April and the second appt was not until July. What I thought was a simple installation has now turned into a 6-month process or so it seems. I complained to management about their unprofessional sales approach and was told I was not a nice person and they refunded my money and told me to get the work done elsewhere.
Response from ARC Chimney Sweeps
"Good Morning, Thank you for your review. Unfortunately when it comes to Chimney Swifts there really is not much we can do. Chimney swifts are a federally protected migratory bird, and by law we can not touch them. Even if it means we have to wait a couple of weeks for them to mature. You initially contacted up 4/13, and we had appointments that were offered as soon as 4/24. You chose 5/22, and we were there on your chosen day. We ordered the part, and made it back out less than a week after receiving your part. We did have to reschedule on your install day because there were birds in the chimney. It was unexpected, and I could certainly understand your frustration. We believe that it was in our best interest to refund you your deposit for repair. Situations like this are far and few between and we certainly didn't wish this upon you. We have been servicing the Gulf Cost since 2014 and will continue to help those in need of our services throughout our service area."
Steve L.
Sep 2018
Very Well. Did what they advertised for a reasonable price! Highly recommend
Response from ARC Chimney Sweeps
"Thank you for your review! We appreciate your feedback, and look forward to your annual cleanings!"
Pamela B.
Aug 2018
Very thorough, punctual, and professional!
Response from ARC Chimney Sweeps
"Thank you for your review! We appreciate your feedback, and look forward to seeing you again in the future!"
Terri T.
Jun 2018
leaking at top of box right over glass doors onto the floor but not inside box turned out to be from broken disintegrated roof tile right at the point where chimney meets house, but inspection showed cracked back refractory, 4 feet of liner disconnected and bent out of shape, chase cover not attached in any way and too small and pooling around the neck, numerous spots of cracking and missing mortar on outside. I could confirm these findings on my own from the ground and the inspector took photos on his phone from the top to show me the inner workings. good to find out these problems before we sell the house. they came out within the week for the inspection and completed the work with a scheduled apt within 3 wks. they resolved all of our issues quickly and professionally and friendly and even followed up with a call to check after we got the first rain after repair. we also waterproofed the chimney to protect the mortar repairs and the rest of the old mortar for a 10 year warranty. the chase cover has a 15 yr warranty. very nice experience with the company and workers.
Response from ARC Chimney Sweeps
"Thank you for your review! We appreciate you sharing your experience! We look forward to your annual inspection appointment!"
Maryann F.
Jun 2018
Great- very neat and polite!
Response from ARC Chimney Sweeps
"Thank you for your review!"
Melody M.
May 2018
great job. He showed my granddaughter how to use the fire place too.
Response from ARC Chimney Sweeps
"Thank you for your review! We appreciate the feedback!"
Marie-astrid C.
Apr 2018
We had a 1st visit to determine the type of service and the extent of the work. The details of the services and the price was perfectly explained. The team was there on time and performed the needed service with precision and with a minimum time. Overall we were very happy with the service and the price. The team members are very knowledgeable and friendly, which is a plus as well.
Response from ARC Chimney Sweeps
"Thank you for taking the time to leave a review for us. We greatly appreciate your feed back!"
Cheryl H.
Apr 2018
Good service.
Joanne R.
Mar 2018
Great job!!
Response from ARC Chimney Sweeps
"Thank you for your kind review!"
Mike M.
Mar 2018
It went very well. Both individuals did an excellent job and were both quick and kept the job clean.
Response from ARC Chimney Sweeps
"Thank you so much for taking the time to review us!"
Mike C.
Feb 2018
Inspection was performed satisfactorily and no issues were found. Prompt, courteous and thorough. Would happily use again.
Licensing
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FAQ
ARC Chimney Sweeps is currently rated 4.8 overall out of 5.
ARC Chimney Sweeps accepts the following forms of payment: CreditCard
No, ARC Chimney Sweeps does not offer free project estimates.
No, ARC Chimney Sweeps does not offer eco-friendly accreditations.
No, ARC Chimney Sweeps does not offer a senior discount.
No, ARC Chimney Sweeps does not offer emergency services.
Yes, ARC Chimney Sweeps offers warranties.