Metro Flooring & Cabinets

Very well. They did a great job!

unknown

Great service and very friendly, will use again soon.

unknown

We couldn't be more pleased with this whole process!  We began by choosing our tile which was no easy feat.  Michael and Tony were very helpful,  never pushy and were, in fact, very patient as we took our time to choose the best one for our needs and wants.  Once the install date arrived, the tile crew came on time and began demo.  The crew was courteous and very hard working.  The entire process to demo and install approximately 1600 sq. feet of tile only took 1 week to complete.  The crew worked full days (9:30-6:30) and were careful to take care of cleaning up before they left for the day.  Tony checked in daily to make sure we were pleased and to see if there were any concerns.  I would definitely recommend Metro Flooring and Cabinets! We love our new floors!

They used the longer, about 36" tiles with very small grout lines. It looks just like real wood.  Very nice.

From the time we entered the store to choose materials until the work was completed, the company was professional and top notch.  The workers were prompt, cleaned up after the work was finished, and we were asked throughout whether we were satisfied.  The finished floor looks great!

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That's been good project for us. They kept their promise and did it on time. We are really happy with their service because we wanted to be done during the Christmas break when the students are home so it would be easier for them to do the job and convenient for the school also if they came out and there's nobody at the school. After the new year we can start school with a new floor without any interruption of the school. I would definitely recommend my friends to the company. That's why we used them three times. They're real friendly, very responsive. They always return the phone calls and emails. We like them.

We ordered the stone, and were told that they would call when it was in.  It took approximately three weeks to get the stone in. We mentioned during our initial visit we wanted a square tile to install at a diagonal.  When installation came around no one discussed a template or grout lines or anything specific- they were just installed in a stacked pattern with little/no grout line (1st time taking work off). The edges (specifically top and sides) were completed uneven.   They were seven pieces short of stone so they had to order it.  The installer was several hours late on the day they were scheduled so he had to come back the next day (2nd time taking off).  They ordered the tile and gave us a one and half hour time frame for installation- again, late.  This time we were not able to wait longer so had to reschedule for the following week (and 3rd time taking time off).  All around disappointed with the lack of communication.  The backsplash came out ok- I would have done it on a diagonal as originally planned, but with the length of time it took to get and the issues we were having we just wanted it done.  Very nice people, just very poor communication. 

Looked Tony up on Angie's list.  Planned out the job carefully, both at my home and at his office.  We worked samples & plans against price points to make the best economic selections.  Tony helped me find some credit to pay for some of the job.  There was an up-front deposit, but materials were then delivered promptly, and his staff was there to work.  They were friendly and professional, as well as specialized; tile guys, wood floor guys, laborers removing my old carpet, etc.  Finished on time and I will use him again.

The entire process took about 2 weeks and went very well. We visited the showroom and received great feedback from the owners on the best tile for our home and budget. Workers arrived when they said they would. Highly recommend

A very dusty job. Workers covered what they could with visquene but did not help very much. Workers were very conscience and skillful. The end product turned out very well and were very pleased with the workmanship.

If you are looking for a business that is truly concerned about your satisfaction with the completed job, Metro Flooring is the place to go.  Metro flooring is a family business with a very welcoming atmosphere.  We were never rushed picking materials and they were more than happy to pull out as many tiles as we wanted to see.  They are knowledgeable about their products and listened to what we were looking for and made good suggestions.  It's too bad we already had a contract on our kitchen remodel or we would have had them do it as well.  
Their crews worked very hard, were extremely polite and competent at their job. Afterwards, the good people at Metro Flooring, bent over backwards to make sure we were completely satisfied.  As with any construction job, we had some issues to work out in the end.  Metro handled everything beyond our expectations. We will definitely use them again when it's time to redo the bathroom.

It was a great experience. We are very happy!

Provider installed carpet in our home and it is buckling everywhere. Inspector lifted a small section because it was not installed properly and said we needed to call the company to have it re-stretched which they obviously did not do properly. Now, will not honor warranty because the original homeowner who had it installed 5 months has now moved out as they were listing the house and because the inspector lifted the corner up. Absolutely ridiculous that they installed it incorrectly and won't fix it. I wish you could post pictures on Angie's List and I hope they enjoy the BBB submission. Lost my business.

Cost 2000.00

We had an excellent experience with Metro Flooring.  We ripped out all our existing carpet and tile (~2400 sq ft) and chose wood-look tile to install throughout the entire house in addition to new 5.25" baseboards.
After providing the initial estimate, Tony worked with us on the price and was involved through the entire project.  Dianne was very helpful when it came to matching and finalizing tile selections.  The install was promptly scheduled once the tile selection was finalized.  Everyone at Metro was always available to answer any questions we had before, during, and after the install.
Tony and Michael kept to the established timeline with the job ending when they said it would.  We were kept informed all along the way, and consulted throughout the process to make sure we were pleased with the results.  The installation crew was friendly and informative and always called if there were any questions or uncertainty.  We moved out of our home completely to allow the job to be done, and the installers always made sure it was securely closed up at the end of each day.
They left the home clean and orderly when the job was complete.
We are very satisfied with the customer service, quality of the product, and the attention to detail with the work that was done. 
We will definitely hire Metro Flooring in the future for other projects!

Prices were reasonable, staff was courteous and friendly, and the contractors did great work. They arrived everyday on time and ready to work. I would recommend them to others. My only B grade is that a couple times the quote they provided me did not include everything, but they caught the mistakes fairly quickly and revised them.

Project went smoothly from start to finish.  Jeremy and Matt installed the bamboo flooring and did an excellent job.  They were punctual and cleaned up after they were done.  Jeremy stayed until 7pm the last day to finish installing the moulding.  They were very professional.  Michael, from Metro Flooring, came over to check on their progress and to ask me if things were going okay.  The carpet installer actually showed up early, which was okay.  He did an excellent job carpeting stairs and landing.  The stairs had to have the carpet wrapped completely around them.  You could not see the seam on the bottom where the carpet met.  Excellent job.  I recommend Metro Flooring for anyone who wants a family run business that is on top of things from start to finish.  We also got an estimate from a discount company.  The costs were just about the same, but we got a lot more customer service from Metro.

Went well. They removed old flooring and installed new and addressed all concerns throughout the process. I would highly recommend.

I had an appt. on a Monday for an estimate that I needed to submit for a damage claim, in order to have flooring in a bedroom repaired. The person who arrived on Monday from Metro Flooring, Tony, arrived late, but I didn't think anything of it. I never heard anything from Metro that day or the following day about the finished estimate. So I called on Wednesday to see when the estimate should be completed by, and the rep, after placing me on hold, came back on the line and apologized that I never received an estimate, and she said that I should receive the estimate no later than the following day, Thursday. Now it is Friday afternoon, and I have still received nothing to submit for my flooring repair claim, and Metro never even attempted to contact me even once--until after I said I was going to review my experience today. So disappointed, after wasting an entire week of my time & never receiving an estimate to submit for my claim, I cannot recommend Metro Flooring at all.

We hired a firm by the name of BA Wagner to do the original tile installation. They did not lay the tile or grout according to the manufacturer's specifications and ruined our flooring project. BA Wagner would not give us our money back so we had to pay twice to have the job done right. That is where Metro Flooring comes in.

We searched and interviewed companies and finally decided that Metro Flooring was the right choice. Their owner came to the house, listened to our needs, measured and prepared a quote to demo the faulty BA Wagner work and then re-install the tile according to the manufacturer's suggested guidelines. The work was then scheduled and the crew leader showed up on time to demo the faulty floor.

They did an excellent job removing the old tile and cleaning up after themselves. Again, the owner came back to review the work of the crew. Then once the floor had been prepped, the crew leader laid out the tile and grout pattern for my wife and I to review. Once approved, the crew immediately began to lay the tile and periodically asked us if we liked the results. Also, the company owner made it a point to call and come by the project to verify his crew was living up to our expectations.

***Special note to homeowners regarding 6" x 24" simulated wood tile - do not allow the flooring company to install this tile unless they first confirm the floor is level or they plan to level it before laying the tile. If not, you will end up with sharp edges and lips that will make your floor  dysfunctional***

In the end, Metro Flooring finished on-time and within budget and most of all, they did the job right!

They did a great job and very satisfied with the results. Tony and Michael were both great, very professional and they took the time to patiently answer all my questions. My new floors look great!

Tony, Diane, and their son are very nice people.  They were very helpful and patient in helping my wife pick out her materials for this major renovation.  All the floors and both bathrooms were renovated.
I am very pleased with the tile floor. It looks amazing. I've not found a hollow tile or a miss aligned grout line.  If I had another tile floor I'd not hesitate to call Tony and Diane and ask for David again.  I am providing recommendation on tile floor and carpet work as this appears to be a specialty and they subcontracted an excellent installers for the floor.
There is only one thing I can object to about with the floors.  The final clean up work.  Nobody ever never told me it was my responsibility to clean the floors when the job was completed. Metro expected me to clean the floors of all the excess grout left behind on the floor and in the door jams. This is finish work I assumed I contracted to be done.  I ended up having to pay Sahara Carpet $450 to come scrub the floors with a machine to get them clean. We just couldn't get them clean after mopping with both a sponge and rag mop. We even tried getting on hands and knees with buckets, scrub brushes, and towels.  The only thing that got them clean was a scrub brush and I wasn't going to do that by hand. I've also had to purchase a special $100 saw to remove the grout from under the door jams and is my next weekend project.  Blobs of grout in all the doorways is unacceptable as a way to finish such an amazing floor. They should be caulked and painted like the baseboards.
The bathrooms came out gorgeous. We love them and matched our vision completely. Tony worked with us to get the glass block just right. The material is amazing quality and they just are so elegant. Tony was extremely responsive when I objected to one of the materials his contractor was starting to install. They took it out and started over. While the backing material is a modern product I'm a little old fashion and wanted cement board.  Tony took care of the objection immediately and the bathroom work continued. 
Again the final finish work was given to me as my responsibility.  There were several issues, some of which was missing grout. While Metro Flooring took care of what I pointed out, I expected Metro Flooring to inspect and have the contractor finish the work before asking to be paid. I've paid Metro Flooring and they have moved on.  The travertine soap dishes and shelves in the showers still lack the grout.  Again my only complaint is the final finish work is something they expect me to manage.
Be aware Metro Flooring wants you to be the quality assurance person. They do not supervise and inspect the work.  Only provide the materials and handle paying the contractor.  If you are looking for a proactive merchant that does the final inspection themselves and has the knowledge to see the obvious, this is not Metro Flooring. But if you want a good price, great materials, awesome advise, have your vision transformed to reality, Tony and Diane are you people.  Realize my complaints are small and picky, but I really thought turnkey was a theme at Metro and finish is the final touches that screams quality.
Use Metro Flooring for floors. They don't know showers and tubs.  Be aware they want you proactive in managing the work so make written lists and have them knock them off as they go. This is a good business but I'd not use them again. I want the person I contract to do the job, including the supervision of the subs and to handle quality assurance to their satisfaction before asking me to do a final walk through and pay the final payment.  These are major flaws in final workmanship, not just a few picky things, that I've been paying others to correct.

The repair/installer arrived right on time.  Conducted himself very professionally throughout the job.  Explained everything thoroughly but didn't over explain like some do.  WAs very detail oriented and meticulous.  Teh price I was quoted was very fair and I am very satisfied with the work they did.