A & R Landscaping & Lighting Inc
About us
We love a challenge. Most people consider landscaping planting trees and shrubs in the ground, but we take it to a higher level. We will have you thinking about creating an outdoor room with a pergola/arbor overhead and a stone or brick patio to set the outdoor couch on. We will design a custom fire pit with a curved stone wall to sit on which also acts as a retaining wall for the custom fountain that sits behind it. We won’t forget about the front of the house because with our awesome weather in the greater Orlando Florida area, we love to custom design those outdoor spaces for you. We will even provide landscape lighting so after those long work days you will still be able to go outside and enjoy your newly renovated custom landscaping and maybe even install a spa to help out.
Business highlights
Services we offer
Landscape design, arbors/pergolas, contours/grading, decks, driveways, fences, fire places & fire pits containers., fountains, irrigation, lighting, patios, plants, pools/spas, retaining walls, screen enclosures, sodding, stone walls, summer kitchens, sun rooms, trellis, walks, waterfalls & ponds
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 75% | ||
| 5% | ||
| 5% | ||
| 4% | ||
| 11% |
"Dear [Member Name Removed], This is not the experience we had with you back in January of 2017 when we installed your project. I can feel your frustration regarding the preexisting Torpedo grass. As discussed with you, torpedo grass is a hard weed to eradicate, especially since it was prevalent in your lawn before our project began. Unfortunately this is not a design issue but a maintenance issue as stated at the beginning pf your project. I hope you're still enjoying the patio spaces which was 85% of your project."
Repaired irrigation system, replaced controller, and including running new control line to one of the zones.
All done and cleaned up by 3:00 PM.
Great job, very professional crew.
"We can do extravagant, just check out our projects on my web site!
However you said your budget was around $5000. That gets you this patio. Since I don't charge for my designs I really didn't want to waste time designing something that won't work in your budget. "
My budget was higher however he totally forgot how much it was because he waited 3 weeks to "draw" up the proposal.
"Dear [Member Name Removed], I apologize for just now responding to your review as we just got going with Angies List and responding to reviews. I strive my best to see all our clients within two weeks of our initial appointment with a proposal of a design that was discussed with that client. During our peak seasons we can be booked a month out so I apologize if you had to wait a little longer than you would have liked. As discussed at your appointment you had a budget of 10k for a wedding and you wanted to spend a portion of it to prepare your backyard to have it there. We went over all that you had wanted done and I explained with your budget not all could be accomplished at that time but, we could start a portion of the project, the patio and it would be large enough to hold the amount of guest you wished to have and finish the other sections at a later date when you had more funds. Also discussed was that I would give you a rough drawing of what the patio could look like and if you wanted to move forward I could then go into more detail."
The only negative I have to mention is that they are busy and it is hard to get on their schedule, but be diligent and the end result will be worth it!
"[member name removed], Your proposal and design was emailed to you on April 1st at 11am. It showed that it was emailed to you successfully. Please check your spam account. I was sick for over a week and a half. Unfortunately I am the only one that designs for our company. I will follow up with a phone call to you today to make sure you find your design."
All my globes melted! lights constantly burned out. Every time I would call for help Andy would send out a family helper that did bandaid work.
The lights and fixtures he recommended and I used were lifetime warranty but I was left with trying to deal direct with the company.
I am in Florida the company is in Ca. Fuses are constantly blown.
Truthfully one of the worst experiences I have ever had.
"Hey [member name removed], I find this review of our company and work that we completed at your home confusing. I have documented in your file us coming to your home 6 times after our installation to cover issues. The first time lights had blown due to a lightning strike. We replaced bulbs at no charge to you. The next time there where light bulbs out and some of the fixture globes had melted due to someone else replacing bulbs with 12volt bulbs, your system is a 24volt system. We still replaced the globes and bulbs at no charge to you. The only time that we charged you was after your year warranty was up. Our warranty never covered bulbs but we still replaced them at no charge to you. The Unique brand lighting system that is installed at your home is a high quality system. They still have a very good warranty and when we do have issues the cover them. We have installed hundreds of their 24volt systems and have great results. At the time we installed your project it was the best and most efficient system available. As technology advance so do we. We now install LED systems. We are able to retro fit existing systems with 'drop in' LEDs. The 24volt bulbs are available in a few stores close to your home. Florida Irrigation Supply and Light Bulbs Unlimited should be able to help. I have not heard from you in over a year and a half. If you would like to hear how your system can be retro fitted to LED please contact us."
When his crew arrived, they were just as he promised. Hard working guys, and all permanent employees who have worked for Andy a long time. Every worker did an extra step - like one worker fixed my daughters bike chain even though he was putting away his tools at the end of a very long day. They took care of details I didn't even know about - and with the trust that was built, it made for a very pleasant project.
Regarding the reviews that mention Andy is hard to get a hold of - I didn't have this experience. I found he was easy to reach and he was responsive. I know that he gives his workers a week or so off for the winter holidays and also, he is the sole designer, estimator, and project manager for the business. If I did find Andy was busy, or couldn't answer my immediate question, he always called back right away. If you find yourself waiting to get a hold of him - consider it well worth the wait. I prefer to work with the owner of a company, especially because it is his talent and passion that keeps the company in business. Working with Andy, I get the advantage of that level of landscape architecture talent and experience and I appreciate not having to deal with a sales guy.
I am so happy with my backyard (Phase 1) and I plan to use this company again and again in the future as our backyard is transformed.
Initially the communication and professionalism was very good with Andy. We had arranged for him to swing by our house on 8/25 to discuss what our landscaping requirements were. I was not able to make the meeting but my wife was there and she noted that he was very nice and professional. He told my wife that he would have an estimate to us by 8/27.
8/27 came and went and we were not provided with the estimate. I contacted Andy multiple times over the next few days regarding when we should expect to get the estimate and he did not respond to my calls. We finally got a response from him on 9/2 specific to the estimate details. I responded and noted my wife and I would review the details and get back to him soon with next steps.
On 9/9 I contacted Andy via email and informed him of our decision to move forward with part of the work he estimated. The plan was for us to get some of the small stuff done initially and then have his team execute the larger effort in the very near future.
He never responded to my email and between 9/10 through 9/15 I left him 3 voicemails regarding calling me back so we could discuss his schedule to execute the first phase of the work. He never returned any of my calls.
If you don't want the business or your team has larger efforts already lined up, that is understandable, but not to call me back is not acceptable from a customer perspective.
"We are a small company in that I am the only one that designs and goes out to see new customers. It sometimes takes us a day or sometimes a few days to respond to new customers. I did respond back to you a few times regarding doing your job and had no response back from you. Even though the project you wanted to start with was just a couple hundred dollars we would always be interested."
Licensing
State Contractor License Requirements
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FAQ
Contact Information
private, Oviedo, FL 32765
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