Sparkling Kleen Pools & Spas

I think one sentence will say it all here… I am now in the process of suing this company because they are fraudulent and extremely dishonest! DO YOURSELF A FAVOR AND DO NOT GIVE THESE CROOKS A CENT.

Love our new pool, Sparkling Kleen did a wonderful job. They have really good designs and their process is very easy with experienced professionals helping you at every stage. We highly recommend them.

Sparkling Kleen did an outstanding job designing and building our new pool. We absolutely love all aspects of the beautiful glass tile, infinity waterfall and gorgeous new surface. The panoramic open view cage is amazing. They are a great company to work with.

They are outstanding and professional.

In December, 2017, we opened our beautiful, new 14' X 27' free-form, heated, salt-water pool. Sparkling Kleen staff was extremely pleasant to work with in designing our pool. Once work began, there were no prolong delays, as work proceeded in a neat and orderly manner. Only top quality materials were used throughout. Our pool water-line and bull-nose tile colors flow to and match the very handsome paver pool deck. Our pool cage is the icing on the cake. Throughout construction their staff was always available. In addition, the initial reason we chose to contact Sparking Kleen Pools was due to having noted that they have been installing pools for over thirty years. My wife and I highly recommend Sparkling Kleen Pools.

Fantastic! We are raving fans of Dennis and his crew. The pool is a dream and we redesigned it from the ground up. Thank you Sparkling Kleen!!!!

The overall process went really well. I had bids from other companies before I met with Mike, but I immediately went with Sparkling Kleen after meeting with him. He is a very honest and intelligent person. All of the girls in the office are very knowledgeable as well and helped me choose exactly what I had envisioned of what my pool area would look like. From start to finish, everything was completed in a timely manor and all of the employees take pride in their work. I would highly recommend this company to all of my friends and family.

WE WERE SO PLEASED !! THE OWNER NAMED MIKE CAME TO GIVE THE ESTIMATE, HE WAS SO INFORMATIVE AND PROFESSIONAL. ALL OF THE EMPLOYEES THROUGH THE DIFFERENT STAGES OF THE JOB WERE SO HAPPY AND COURTEOUS. WE LOVE OUR NEW RESURFACED POOL AND PAVER DECK. CUDOS TO ALL AT SPARKLING KLEEN POOLS. I WILL RECOMEND YOU TO ALL !!! THANKS AGAIN

I choose Mike and his crew for my new pool last year and i couldn't be more pleased! From the start the process was explained to me so i knew exactly what to expect when. The end result is FANTASTIC! All of the people that came to my home were professional and knowledgeable. Each time there was a decision to be made, they guided me through the options and helped me choose the right path. The people that work in the office are great as well! very easy to work with. I highly recommend Sparkling Kleen!!

I think the price was comparable. I have nothing bad to say about them.they had different crews, so there were different people. When they relined the pool it was a group of six and when they did the lanai it was a different group of six.  I would absolutely use them again. They were excellent, the price was great, they were very professional. They did an excellent job.

I'll start off by saying the deck itself is beautiful and well done. It's everything else that I have a problem with. The communication by the company was lousy. It often took multiple e-mails or phone calls to get any answers or action by the company. They also did a lot of things that were pretty poor judgement. A few I can remember: - I was told when we selected our pavers, that the crew would be able to put out a few design options and let us pick which one we wanted to do. Imaging my surprise when the crew had the pavers down already and never asked which design I wanted. - When they refilled the pool after draining and acid washing it, they didn't treat it at all. My pool chemical store was floored by this and said the contractors they're aware of usually re-shock and treat the pool. - When they removed the screen doors, they placed them on the side of the house (I didn't realize they were there). They sat out there in the rain and I had to replace the hydraulic closer on the door due to damage. - They replaced some screening that they broke in the course of adjusting the door height. The screening was loose and fell out of the weather stripping very shortly after. When I contacted the company about this, I was told that it was old screening already (even though it was the screening they replaced) and never heard back after requesting someone to fix it. - They left trash on and around my deck after completing the work. - They drained some of the water out of my pool by opening the pressure relief on the pump, which sprays into the bushes between my and my neighbors' house. They left for the day with this open, and never told me it was open. I discovered it when I went to check the mail and saw the yard between my and my neighbors' house was flooded. - When they came back to seal the deck, they pressure washed into my pool, causing it to turn green instantly (within about a day) as well as pushing a large amount of the grading sand into the pool. This was very difficult to clean up, and ended up causing issues for my pump and filter. - When the deck was completed, but I was waiting for them to take care of a few adjustments/repairs, their office contacted me to collect final payment. They called me 12 times in a single day, and didn't leave a message until the last call. - There was barely any communication throughout the entire process. I had to contact them to request information. At one point, I called their office to request some information and was told their crew was at my home as we spoke. I work from home, and was standing outside talking to them with no crew in sight. Again, I want to stress that the deck itself is gorgeous and really well done. However, had I known that these additional headaches would have happened, I would have gone with another company.

Sparkling Kleen was not the least expensive, but their quality was definitely top-of-the line. Honestly...you truly get what you pay for, and expect, for this type work. A neighbor a few doors away began their project (not using Sparkling Kleen) one week prior to our project...and that contractor did not finish until 3+ weeks after our project was 100% finished. Sparkling Kleen (due to their work load) had to use a subcontractor for one part of the project and that work schedule was very erratic...one day they arrived at 7:20 AM while another day they arrived at 1:30 PM. Scheduling could be better coordinated.

Not well. They do not stand by their work. Shoddy installation.

excellent,very pleased with results

Pretty well. I hadn't heard from them for a couple of weeks after I put down a deposit as to when they would start so I called. They were coming the next day. Fortunately I didn't have prior plans. I haven't had much success with contractors here but Sparkling Kleen was the most reliable and since I had never resurfaced or had a pool installed I had lots of questions while it was being done. Their staff was very patient and helpful.

From start of finish an excellent job. Mike (the owner) gave us a competitive price, Julie and Donna provided super customer service: handling the financial components of the job, scheduling, and even helping us pick out the new tile. Darren and Chris did a great job getting the pool ready for use and installing a new light. I do not understand why someone would give this company anything other than an "A" rating. Perhaps these are the people who were born to complain about everything. My pool guy (very meticulous about pools) told us it was a superior job. If you want your pool to look beautiful then Sparkling Pools is the Company to use.

Everything went very smoothly.  The scheduling was great.  As soon as one crew was done with their portion of the project, another crew came the following day to start their portion of the job.  Everyone was very professional and the workmanship was excellent.

They did an excellent job both with the pavers and the pool resurfacing.  I want to particularly compliment the ladies in the office who were quite helpful.  I want to thank Julie in particular for promptly answering several emails that I sent to her throughout the project as we navigated some of the tricky details that had to be worked out such as coordinating with the company that I hired to replace the pool cage, and the person who was re-drilling and setting the hurricane shutter fasteners in the new pavers.   It emphasizes the importance of good communications in any major home improvement project and how communication can affect not only the outcome of the job, but equally important, how the customer felt about the company who performed the work.  Thank you for a job well done Sparkling Kleen Pools and Spas!

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The finished product looked great.  However, after the installation, the pool started to leak. It had never leaked before which we told to the provider prior to the renovation.   I asked them to come back and check on it.  Their technician came back and spent about 10 minutes checking and proclaimed that it was evaporation that was causing the water to go down.  The water continued to leak for the entire summer causing us to refill the pool every week.  We then called in a private leak detector who found at least six leaks along the tile line which they grind out prior to restoration.  He fixed the leaks with epoxy and recommended we contact the renovation people to see if further repairs were necessary.  They came out and saw the repairs that were made.  They suggested that they could come back and grind out the entire area under the tile and re-grout it.
Knowing it would be a mess if the entire joint was ground out, especially with the pool full of water, we opted to just go with the repairs the leak detector person had made.  We opted to be reimbursed for the diagnosis performed by our hired leak detector since their technician just gave the entire incident lip service.  The foreman who came to look at the repairs said he would have the owner 'Mike' reimburse us for the $175. 
We have tried repeatedly to have our $175 returned.  All requests, although met with positive responses by the office personnel, have been ignored by the owner - MIKE.

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I regret the day I contracted SparklingKleen to refinish my pool.  This contractor, based on my experience, is totally unprofessional -- in its workmanship, the materials it uses, and in its ability to be trusted.  
In 2012, I contracted SparklingKleen to replaster my pool using a finish called Stonescapes.  Less than three years later, the plaster -- which supposedly carried a "life-time" warranty -- began cracking around the steps and beneath the glass blocks serving as a spillway from my spa.  It was clear to me that either the Stonescapes plaster was inferior or that Sparkling Kleen applied it incorrectly.  Neither company accepted responsibility.  I paid SparklingKleen to repair the cracks, however, the company applied a color that did not match the blance of the plaster in the pool.  The result was a two-toned pool. SparklingKleen and Stonescapes denied all responsibility, claiming that the new plaster color was correct.  They asserted that the remaining undamaged part of my pool -- about 80% of it -- changed color due to chemical influences, even though there were no signs of uneven discoloration.  They were also quick to point the finger of blame at my pool heater and my previous pool service.
For more than five months, SparklingKleen performed numerous on-and-off again treatments, including acid-washing, in an attempt to prove themselves correct.  I allowed the testing to go on for a protracted period because SparklingKleen owner Mike Yohann promised in April 2015 that, if the testing failed, his company would refinish my entire pool and spa at its expense. However, when the testing was completed in August 2015, Yohann reneged on his promise, telling me his company would only pay half of the $4000 cost to refinish.  He conveniently omited the fact that his promise in April was predicated on his company being reimbursed by plaster manufacturer.
All during the testing period, neither SparklingKleen nor Stonescapes would discuss their processes or results, unless I pressed them for information.  Given the behavior of the companies during the 5-month process, it came as no surprise that the manufacturer refused to honor its warranty and that SparklingKleen -- further demonstrating that it could not be trusted -- sided with the manufacturer to avoid liability and expense.
Going forward, I will continue to share experiences of my relationship with SparklingKleen.  Furthermore, my two-toned pool now serves as a showcase for the inferior work the company performs.  I would be hard-pressed to recommend SparklingKleen as a contractor, hoping to spare other pool owners the same degrees of aggravation, disappointment and expense that I experienced.

Mike the owner gave us a quote he was very professional on time and we thought he was great he said they could start the work in two months and would be finished in a little more than a week and that we would be enjoying our new pool by mid-March. When the work was ready to begin we received the wrong bullnose so our job was postponed a week. The new bullnose arrived and was installed along with the waterline tile but the bullnose had manufacturing defects and was broken (but was installed anyways). We had to wait another few days for the construction foreman to come inspect the damaged bullnose who agreed that it was damaged and needed to be replaced. We then had to wait a few days for Mike to come out who also agreed that it was a manufacturing problem and they had to be replaced. We waited another week for new bullnose that was from the same lot as the last and was damaged. We then waited another week for more DAMAGED bullnose to be delivered. At this point our job is more than  3-weeks behind and everyday we look out to our lanai and pool that is a messy construction site and our almost empty pool is a cesspool with trash and cigarette butts floating in it. Finally the decision is to pick through the damaged bullnose and find the best looking most undamaged ones and use those. Unfortunately when they removed the first bullnose they also broke many of the glass tiles that was installed along the waterline. During the month of mishap's and problems Julie who runs the scheduling and crews left out of town for family matters and Mike was scheduling everything. On at least five different occasions Mike said a crew was going to be at our home to finish and no one ever showed up and we were lied to on multiple occasions by Mike saying they were on their way and they were not when I mentioned that he lied to me he started yelling at me and telling me I was ballistic (what does that even mean). Once Julie came back we were once again getting good follow through and she was letting us know what was going on each day and what to expect (Julie was great!). The rest of the remodel went well and a little more than 6-WEEKS after the pool was emptied our job was complete or so we thought. We then noticed that many of our pavers were damaged, that the pad outside or lanai (that we paid extra for) was not the correct size and they forgot to drill out the holes in the bottom of the hot tub. It then took them another week to fix these problems and after they drilled the holes in the hot tub they left the chunks of concrete in the bottom and didn't clean up after their work. Once we actually got in the pool we saw that the bullnose they used was actually damaged and the waterline tile was noticeably broken in many areas. I then called into the office and was told to take pictures of everything (why is this my job) I said that there were so many problem areas and I would have to go in the pool with my phone/camera and wasn't comfortable doing that and was told to do my best. I did what they asked then uploaded all of the pictures at least 10 to a zip file and e-mailed them which took over an hour. They then said someone would be out to look at it and when I asked when they didn't know. After over a week someone came to look at the tiles and bullnose they agreed it was all damaged and they took more pictures with their phone. Another week went by and now our hot tub was not working, unfortunately  after everything we went through we were furious! I called into the office and left a voicemail I was very upset and raised my voice when talking on the voicemail. The next morning I received an e-mail from Mikes wife Lori telling me to never call the office again that the tone I took was very upsetting and she didn't want to talk to me again (of course they had already cashed our $21,000 check). If you are in the business of remodeling and the job takes a very bad turn for the worse it seems to me that you should allow your customers to get a little upset and try to be understanding maybe even say your sorry??? My husband then called the office and spoke to Mike he wanted the owner to come look at the mess they made of our tile and bullnose. Once again on three different times Mike told us he would be out and never showed (again they already had our money). Mike said he was very busy (as if taking time off work so we could meet him was something easy for us because were not busy). When Mike finally came to our house he also agreed that the tile and bullnose was bad but said at least you can only see this when your in the pool and it wont hurt resale. He then said he would have his crew come out to try to fix it but it would be almost impossible to make it look perfect. The crew then came back a fixed a few thing which made some of it look even worse and when they showed us we all agreed to leave it alone and we would live with it (then left broken pieces of glass in the bottom of the pool and hot tub). The final thing that happened was a few of our neighbors came over during the beginning of the work when they saw our Sparkling Kleen Pools sign out front and asked what we were doing. When I told them the work I was doing they also needed some of those things done and asked if I would refer them I told them that Mike was great and that I received a few quotes and did my research and the they were a good company that used quality materials for a fair price. I never received a single thank you from anyone at Sparkling Kleen even though two of my neighbors used them because of my referral. I will say this for the company Julie is great and so are most of the workers but the bottom line is that Mike and Lori the two people making the most money are terrible business owners to work with!

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