Window World of Volusia

Service after windows installation is poor.

We signed a contract in April for windows and siding with Window World. The salesman, Kenny, was great The windows were installed in late May. The window crew was amazing. We noticed the permit was only for windows, so we contacted the Window World office to ensure they got a permit for the siding. We were told over and over they know what they’re doing, they do it all the time, etc. We contacted the Port Orange town inspector, no permit for siding was submitted for our property. We have called over 13 times. Only once was the call answered and only one call returned. On July 6th, two pallets of siding supplies were delivered. Tuesday the 7th two workers showed up. No permit. They also stated we were missing stuff, so they’d get it and be back. They finally returned July 15th. Still no permit. We had to send them away. Finally on July 24th we were emailed a copy of the permit, which was only approved the day before. In the email we were told they were mailing a copy and once we got that copy to notify them. They stated they’d arrange the inspection for the siding, which still has not been put on our house. On the 28th the two workers returned and asked if the permit was situated yet. I stated we had an emailed copy and they were mailing on. So they began work. Less than an hour and a half later, the workers left. They did not tell us they were leaving so soon or why. I went outside to find at least 5 contractor bags full of siding debris, debris on the ground, a part of our house exposed to the elements, electrical box pulled away from the wall, and cigarette butts. We called them Wednesday afternoon, as no one had contacted us to say anything regarding no workers. We were told one of the workers had injured his back and they left to find a doctor. No guarantee they’d be back anytime soon. We called again last night, the 30th, because we still have all the junk in our backyard from when they did the little work, ladders and other supplies sitting out backyard since July 7th, and two giant pallets in our front yard since July 6th (which the packaging is slowly disintegrating due to the weather), and the pallets are not secured. We were called back on the 31st assuring us that they were sending someone to secure the pallets, remove the ladders leaning against the house, and remove the garbage. It is 4:40pm now and no one has come over. Now a possible hurricane is hitting and we have ladders on our house, garbage and debris in the yard, unsecured pallets in the front yard, exposed outside wall, and an electrical box pulled away from the wall. This is insane. We will be reviewing Window World on as many platforms as I can find once the work is done. As of now I can say the salesman was great and the window installers were amazing. Communication is nonexistent and the office staff is rude.

They are the worst company I hired my entire life and it was a terrible experience. They lack of knowledge and they damage the structure of the house. They don't do what they shown on T.V.