US 1 HOME CRAFTERS INC

unknown

I attended the Home show in Daytona in Sept, 2014. I stopped at U.S. 1 homecrafters booth. They did paver restoration. They had a board of old pavers they had restored. It was beautiful. It was so smooth & glossy & looked perfect. I wanted that. Rep. Craig Riggs came in Oct. quoted a price of $1969. It was so expensive, but I wanted my pavers to look like those on the board so I agreed to price. I did not get what I expected. He cleaned pavers with a machine 1st day & was to cut pavers & install 23? of drain across patio. He only cut 121/2? as he said he was afraid he would break them. He could not refund me for the drain as he said it could not be returned. Craig & his son came back next day & sanded & sealed. He sprayed on the sealer. He wanted payment before he was finished. I called the office & charged on Visa. I waited 24hrs. for it to dry & then I inspected. There were several loose pavers & many places where there was no sand between pavers. Also he got so much sand & sealer in the pool that I had to have the filter replaced for $90 & it took the pool service 4 weeks to vacuum all the sand. He offered no compensation for this. He worked on the loose pavers. He said he would come back & add sand as he didn?t have any with him. It was not shiny or smooth. It was not like the board I saw. He had told me to call him if there was a problem. I called & waited until Dec. for him to return. By then there were more places that opened up as the sand settled & disappeared & more pavers were loose. I told him how he got sealer & sand sealed in the sealer on my doors & bottom of supper kitchen & that I spent hours scraping sealer off doors & tile & refrigerator & cabinet doors, & all around the screen enclosure at the bottom. I can?t clean it off. He spread some more sand around & rolled sealer on those pavers. I told him my patio did not look anything like the board they had for advertising. I was not pleased with it at all. He said he did the board for the owner Dennis Simon & it just had two coats on it. There was no way those pavers just had two coats. It was so glossy & smooth. Well more grass was growing between pavers & I could no longer get in contact with Craig. So, I called the owner, Denis Simon, & told him that the paver job looked terrible & grass was growing so he came out & looked at it & said I will let you know in a couple of days if I can do anything. He called me & said he would come out on a Saturday & re-sand & seal but I would have to pay for material. I said that I shouldn?t have to pay for it to be made right & he said that was the best he could do so I agreed. Dennis came on March 27th with a helper & scattered sand & sprayed water over it. He said water would settle the sand around pavers. He swept excess in the pool. He had me walk around & inspect. It looked good. His helper sprayed on sealer & Dennis brushed it over pavers with a long handled brush to cover pavers. He knocked over the bucket & sealer went everywhere & into the pool. He frantically pushed it with the brush to move excess. I waited 24hrs & inspected. I was horrified. There was sand with brush strokes all over the pool area where he had dragged sand over it. Sealer was sprayed on the bottom of doors & summer kitchen again. There is sand sealed in sealer on all my pool enclosure rails at the bottom. It is dried & I cannot get the sand off. It looks terrible. Again I spent hours scraping sealer off doors & kitchen area. Now I have grass & mold growing between pavers. It is dull & has sand on top of pavers. I sweep up sand in the dust pan every day. I just want to cry. I am a 73 yr. old widow. How does one get something like this resolved. I called Dennis & he said ?You were satisfied?. I said that it looked good after you sanded it but now after the sealer it looks terrible. There are so many places where the sand has just disappeared. Every time it rains there is more sand in the pool. Three beach balls floating in the pool have a ring around the bottom of sand & sealer that I can?t get off. That is what I am swimming in. I?m sure it isn?t safe.