D and D Garage Doors

Kudos to Nick Young, the Installer. He was very friendly, neat, on time, efficient, very professional and gave us exceptional/top-of-the-line service. He also took the time out to explain how to work the garage door opener and we are extremely satisfied with the service and the time it took him to install our new garage door and door opener. Nick’s dedication and hard work showed us he is an exemplary employee and professionally represented your company, D&D Garage Doors and he is a keeper. This is our first-time using D&D Garage Doors and will be using them in the future and will definitely recommend them highly to others. Thank you for the excellent service we received from your company.

nowNEW Scheduling with the office was easy; however, the repair technician could have done a better job, in my opinion, repairing my door. I am not happy that he bent the door track versus uninstalling the wheel and left dirty hand prints on my garage door. For the price paid, I expect better. I would not use or recommend them for any future issues/repairs. I went to clean my garage door and noticed the guy scratched it. Completely disappointed! I contacted the manager. He apologized, advised me that bending the door track is the correct way to repair and that he would speak with the technician. I’m not 100% convinced, nor am I 100% satisfied. If he offered to replace the bent door track (at no charge) and refund the $99 service call, I could have been a happier customer. Lesson learned - Don’t use this company!

not good, problem not fixed

Fixed satisfactorily.

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The person that came out to my house to look at the door for my estimate was very polite and didn't try to do any over selling. I got exactly what I wanted. It took a few weeks for delivery, but they explained that in the beginning so I was expecting it. When it finally came in, the people who came to install it were very organized and got straight to work. The only reason I gave it a 4 in Price is that they are at the higher scale of pricing from the people I checked, but I thought it was worth the money just due to what they were offering me.

He assessed the problem very quickly. Found a broken part and replaced it. Very efficient, only took about 30 minutes

unknown

The bolt holding the bracket that connects to the spring for my double car steel kick-out garage door suddenly pulled out of the wall.  I called a few door companies for service charges and availability.  Service charges were fairly consistent, but D & D Garage Doors was able to confirm an appointment for the following morning.  Service technician Bill Cain arrived earlier than the appointment time, which was appreciated, and quickly went to work.  He replaced the faulty bolts with larger, more secure bolts and quickly reattached the spring.  I was impressed by his can-do attitude and his helpful suggestions for possible future needs.  I will definitely recommend D & D Garage Doors for service needs and will call them again if needed.

Called on Friday as I was having  an intermittent problem with the garage door.  They advised they could come on Monday which was OK with me.  Appointment time confirmed between noon and 2:00 PM.
Technician arrived within the assigned time frame.  Dressed nicely and polite.  Discussed the problem with me and then reviewed the operation of the door to try and isolate possible causes for the intermittent problem.
Technician (Mark) proceeded to do a regular check on the door paying particular attention to areas that might have caused my intermittent problem.  Nothing was found abnormal.  Lubrication was completed.
Overall servicing took about 45 minutes.
It is my understanding that the service call is good for 90 days should the problem re-occur.
(Problem was that the door would lower about 3 inches and then stop (and not retract).  This happened a couple of times.  I believe that the problem may have been caused by very strong sun light into one of the safety beam devices.)

Very professional.  We liked how they took care of permits.  Others were willing to do the job w/o permit saying no one would notice.  The only compliant I have is that we waited a week or two longer than I expected and likewise the actually installation took a full day rather than the expected half a day.  Both were a bit annoying, but thats all.  Otherwise, well done.

unknown

Excellent experience overall - from the person who answered the phone to the repair person who came to the door. Within a few hours of my call they had someone there and replaced the garage door springs in no time. The price was exactly what was quoted on the phone.

Elite can when they indicated they would. Removed the old broken spring, replaced and adjusted new spring. total time was about 75 minutes. Door operates like a new garage door.

unknown

THE WHOLE TASK FROM INITIAL PHONE CALL TO COMPLETION WAS IN MY OPINION SUPER RECCOMMEND THIS OUT FIT TO EVERY ONE

It's owned by a woman. She is excellent. We found her at the Home Show at Daytona Beach where she was one of the vendors. We had been having trouble with our garage door and that's how we ended up with her and we have been happy with her ever since. The price is very competitive. They were a little late. I will be using them again this spring. I wouldn't say anything bad about them.