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Custom Storm & Security Shutters

5.0(
50
)
New Window - Single - For Business, Garage Door - Repair, Garage Door Opener - Install or Replace,

About us

American Shutter Systems Croci Products Nautilus Shutters Armor Screen Town and Country products Somfy systems. Owned & operated by Steve LoPresti and Michael O’Connell.

Business highlights

17 years of experience

Services we offer

Accordions Roll Downs, Armor Screen Storm Panels & Bahamas Colonials., Garage Door Installation. Windows, Hurricane Shutter Maintenance, Repair Shutter, Sales & Installation

Reviews
5.050 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
100%
4
0%
3
0%
2
0%
1
0%
Write a review
Showing 1-25 of 50 reviews
Eugene A.
Jan 2020
1.0
I did not hire this company.
Mike S.
Apr 2018
1.0
Called on 2 different occasions to get a quote for hurricane shutters. Even spoke to the same woman twice. Both times I was told she would text my contact information to Mike but he was very busy an it would be a couple of days before he would call. It’s been 3 weeks now and no return call.
Response from Custom Storm & Security Shutters

"Mr. [Member Name Removed], I am terribly sorry for the slow turn around time for my return call to you. We have been inundated with calls like never before, making it difficult to reply promptly. 3 weeks is an aweful long wait for sure. I am going to look into this to find out what happened. We do our very best to reply to every call and I do sincerely apologize for not responding in a timely manner. [Member Name Removed] O'Connell"

Ed E.
Mar 2018
5.0
Yes, I recommend this pro
$5,000
Great experiance start to finish. Very professional installer, they were prompt, courteous and left the job site neat and clean.
Sara A.
Nov 2017
5.0
Yes, I recommend this pro
$900
It went great. I made plans for the shutters to be installed, getting a quote and asking for the contract. Soon after getting the contract, I got cold feet about hiring a company that had not personally been recommended to me. Also, we were ordering from a distance on a rental property so we wouldn't be around to see the job completed. However, after sharing my concerns with Rose and asking for more time, I received a call from Steve who put my concerns to rest. He answered all of my questions and gave me some assurances. The shutters were installed and look great.
Walt R.
Aug 2017
5.0
Yes, I recommend this pro
$381
Repair man ( Chris) was on time, professional and completed the job in a timely manner
Dena K.
Aug 2017
5.0
Yes, I recommend this pro
The installation went well and the company was very flexible with my decision to change the order.
Frederick S.
May 2017
5.0
Yes, I recommend this pro
Excellent response to my original call. Arrived on time. Analyzed the problem and fixed on the spot for minimum trip service of one hour. Very pleased with his knowledge and personality. Would definitely recommend and would use again.
Response from Custom Storm & Security Shutters

"Thank you for taking the time to write about your experience!"

Mark W.
Jan 2017
1.0
The company did not contact me.
Response from Custom Storm & Security Shutters

"[Member Name Removed], I'm sorry you had that experience. We have searched all of our records and can not find any trace of you calling. Having said that we recognize that we could have had a breakdown in recording your call. If you still haven't found anyone to do your project I would like another crack at winning your business. Our contact number is 386-672-3737. Again, we are sorry. We strive to treat everyone the way we would like to be treated. Steven LoPresti President Custom Storm Shutters Direct Inc."

Van B.
Dec 2016
5.0
Yes, I recommend this pro
The 2 gentlemen were professional, efficient, knowledgeable, and friendly. They took time to show my wife operational techniques which will help lengthen the life of our shutters. I had used other Shutter Companies in the past. Custom will be the only Shutter Company we will utilize in the future.
Gregory S.
Sep 2016
5.0
Yes, I recommend this pro
$3,375
We are very pleased with the finished product. All contacts for estimate and final work were very professional.
Jill A.
Aug 2016
5.0
Yes, I recommend this pro
Service was prompt, professional and efficient. Appreciate they took the time to explain exactly what was wrong and what our options were. If we ever need this type of service again, we'll definitely call Custom Storm & Security!
Thomas K.
May 2016
5.0
Yes, I recommend this pro
unknown
Response from Custom Storm & Security Shutters

"Thank you so much for taking the time to write about your experience with us!"

Deborah L.
Oct 2015
5.0
Yes, I recommend this pro
$140,000
unknown
Response from Custom Storm & Security Shutters

"Hi [Member name removed], Thank you so much for providing your feedback to Angie's List on our behalf. I hope you and your family are well! Mike"

James M.
Sep 2015
5.0
Yes, I recommend this pro
$3,400
The installers was on time, polite, hard working, and was a perfectionists, simply exceptional!  We were very, very impressed with Mike's installation. We have never seen such clean job, there was virtually no dust anywhere afterwards. He was awesome and really did a fabulous job!
It was an absolute pleasure to work with everyone at the company. Thanks!
Response from Custom Storm & Security Shutters

"Thank you very much for your kind words. We work hard to ensure that every customer feels the way you do when the job is complete. I am very happy to know that you and Mrs. McMinds will not have to worry when the next storm comes, and especially that you are happy with our design and installation. Sincerely, Mike"

Les P.
May 2015
5.0
Yes, I recommend this pro
$1,100
Removal, and reinstallation went very well.  The technician was polite, knowledgeable, and very detailed oriented.
Jennie L.
Apr 2015
5.0
Yes, I recommend this pro
$5,700

Excellent customer service and installation from entire staff.



James M.
Feb 2015
5.0
Yes, I recommend this pro
$475
The project went well.  Jim came out and completed the job in 6 hours.  He neatly bundled the shutters for reinstallation in the future.  He made helpful suggestions for new hardware, when we decide to replace them.
Response from Custom Storm & Security Shutters

"Thank you so much for your review. I am pleased in knowing that my service technician was so helpful to you. It was a pleasure serving you! Mike"

Jacqueline S.
Feb 2015
5.0
Yes, I recommend this pro
$1,500
We were not there. They did it while our building was being repainted. Everything is working well.
Response from Custom Storm & Security Shutters

"Dear Mrs [member name removed], I would like to thank you for taking the time to write a review about your experience. It was a pleasure working for you and if you ever need any service again just let me know! Mike"

Bonnie F G.
Feb 2015
5.0
Yes, I recommend this pro
They took a long time to deliver the product and I felt the price was too high.
Not exactly certain about the date of service.  It was sometime before the hurricane season of 2014.

UPDATE: 2/24/2015

Upon receiving my initial review of his services, Mr. Steven LoPresti, owner, took the time to call me personally to inquire about my review.  His interest was my reasons for the opinions stated in my review.  He was genuinely interested in what I had to say and did not attempt to bully or berate me. He expressed regret that his company had not met my expectations and made restitution.  

Because of the care, concern and character Mr. LoPresti demonstrated in attempting to improve his services by seeking feedback from a customer, I am changing my review to read YES, I WOULD USE THIS PROVIDER IN THE FUTURE.

It is rare to find a business owner with this degree of  integrity..
Robert F.
Dec 2014
5.0
Yes, I recommend this pro
$2,000
Everything went like clockwork. I was impressed by the quality of the shutters .
So much stronger than a neighbor's who had his installed by a different company about the same time frame.
Jay G.
Dec 2014
5.0
Yes, I recommend this pro
$100
The repairman was knowledgeable and efficient. 
Great service.
Rodney P.
Nov 2014
5.0
Yes, I recommend this pro
$15,000
His extremely professional and courteous installation team arrived on time and performed a highly accurate installation of the 3 roll-up hurricane shutters, which are approximately 12 feet wide by 10 feet tall. And at the end of each day they meticulously cleaned up the work area and neatly stacked their tools for the next day. The custom installation included their (patented?) application of stucco to all exposed aluminum surfaces, including an aluminum enclosure which encapuslated the workings of all 3 shutters providing a seamless cover which perfectly blended with the immediate surroundings. All exposed surfaces were then painted to match the stucco of the surrounding area. And the texture of the stucco and the color of paint were perfect match! My 3 new storm shutters were adjusted to line up exactly with each adjacent shutter, and they work perfectly with my new remote. And they look fabulous with the workings all hidden by their custom enclosure!!!!! The quality of materials and installation was simply incredible, and all for a price lower than the nearest competitor!!
PERRY D.
Oct 2014
5.0
Yes, I recommend this pro
$180
Technician conducted troubleshooting to discover problem. Found broken wire, reconnected and tested repair for completion of solution to problem.
Robert P.
Sep 2014
5.0
Yes, I recommend this pro
$9,000
EXCELLENT!
Steve arrived on time to quote the work. He spent time showing me how the existing shutters worked and suggested a different method of securing them in the open position.
The shutters were built, delivered, and installed sooner than expected. New retention system installed on the existing shutters as well.
Great work on the part of the installers...pleasant and professional all the way!
Highly recommended!!
James G.
Sep 2014
5.0
Yes, I recommend this pro
$4,000
excellent work and company.
Showing 1-25 of 50

Licensing

State Contractor License Requirements

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FAQ

Custom Storm & Security Shutters is currently rated 5.0 overall out of 5.
No, Custom Storm & Security Shutters does not offer free project estimates.
No, Custom Storm & Security Shutters does not offer eco-friendly accreditations.
No, Custom Storm & Security Shutters does not offer a senior discount.
No, Custom Storm & Security Shutters does not offer emergency services.
No, Custom Storm & Security Shutters does not offer warranties.

Contact Information

826 Hull Rd, Ormond Beach, FL 32174

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